Benchmark IT Solutions India Pvt Ltd

Role Description We are looking for a highly organized, proactive, and business-oriented Executive Assistant to support the CEO in managing strategic priorities, business operations, stakeholder communication, and executive administration. The ideal candidate should possess strong analytical abilities, excellent communication skills, and the ability to work effectively across multiple functions while maintaining confidentiality and professionalism. Key Responsibilities - Manage the CEO's calendar, meetings, appointments, travel schedules, and priorities. - Coordinate internal and external communications, including emails, stakeholder interactions, and follow-ups. - Prepare meeting agendas, minutes of meetings (MoMs), presentations, reports, and executive summaries. - Track strategic initiatives, action items, and cross-functional projects to ensure timely completion. - Consolidate MIS reports, monitor key business metrics, and prepare leadership dashboards. - Support business planning, operational reviews, market research, and data-driven decision-making. - Collaborate with Sales, HR, Finance, Delivery, and Marketing teams to drive organizational objectives. - Handle confidential information with a high level of discretion and professionalism. - Support governance, compliance, and administrative activities for the CEO's Office. - Follow up with internal and external stakeholders to ensure execution of key deliverables. Qualifications - Excellent verbal and written communication skills. - Strong proficiency in AI productivity tools, MS Excel, PowerPoint, and business reporting. - Strong business acumen and analytical mindset. - Ability to prepare presentations, dashboards, and management reports. - Effective stakeholder management and follow-up skills. - Strong organizational, multitasking, and time-management abilities. - High level of confidentiality, professionalism, and attention to detail. - Ability to work independently in a fast-paced environment. Requirements - 3–7 years of experience as an Executive Assistant, Executive Coordinator, Chief of Staff Associate, CEO's Office Executive, Business Operations Executive, or a similar role supporting senior leadership. - Experience in stakeholder management, executive support, business reporting, and cross-functional coordination. - Exposure to project tracking, MIS reporting, and business operations will be an added advantage. Education - Bachelor's degree in Business Administration, Management, Commerce, Engineering, or a related field. - MBA is a plus but not mandatory. What We Are Looking For - Strong ownership mindset and execution capability. - Ability to anticipate needs and proactively solve problems. - Excellent coordination and follow-through skills. - Comfort working directly with senior leadership and managing multiple priorities simultaneously.

Role Description We are looking for a highly organized, proactive, and business-oriented Executive Assistant to support the CEO in managing strategic priorities, business operations, stakeholder communication, and executive administration. The ideal candidate should possess strong analytical abilities, excellent communication skills, and the ability to work effectively across multiple functions while maintaining confidentiality and professionalism. Key Responsibilities - Manage the CEO's calendar, meetings, appointments, travel schedules, and priorities. - Coordinate internal and external communications, including emails, stakeholder interactions, and follow-ups. - Prepare meeting agendas, minutes of meetings (MoMs), presentations, reports, and executive summaries. - Track strategic initiatives, action items, and cross-functional projects to ensure timely completion. - Consolidate MIS reports, monitor key business metrics, and prepare leadership dashboards. - Support business planning, operational reviews, market research, and data-driven decision-making. - Collaborate with Sales, HR, Finance, Delivery, and Marketing teams to drive organizational objectives. - Handle confidential information with a high level of discretion and professionalism. - Support governance, compliance, and administrative activities for the CEO's Office. - Follow up with internal and external stakeholders to ensure execution of key deliverables. Qualifications - Excellent verbal and written communication skills. - Strong proficiency in AI productivity tools, MS Excel, PowerPoint, and business reporting. - Strong business acumen and analytical mindset. - Ability to prepare presentations, dashboards, and management reports. - Effective stakeholder management and follow-up skills. - Strong organizational, multitasking, and time-management abilities. - High level of confidentiality, professionalism, and attention to detail. - Ability to work independently in a fast-paced environment. Requirements - 3–7 years of experience as an Executive Assistant, Executive Coordinator, Chief of Staff Associate, CEO's Office Executive, Business Operations Executive, or a similar role supporting senior leadership. - Experience in stakeholder management, executive support, business reporting, and cross-functional coordination. - Exposure to project tracking, MIS reporting, and business operations will be an added advantage. Education - Bachelor's degree in Business Administration, Management, Commerce, Engineering, or a related field. - MBA is a plus but not mandatory. What We Are Looking For - Strong ownership mindset and execution capability. - Ability to anticipate needs and proactively solve problems. - Excellent coordination and follow-through skills. - Comfort working directly with senior leadership and managing multiple priorities simultaneously.

Role Description As a Customer Success Manager (CSM), you will own a portfolio of customer accounts in the EMEA and APAC regions, with primary responsibility for retention, renewal outcomes, and customer growth. You will work closely with the Global Customer Success team to identify proactively risks, strengthen customer relationships, and drive measurable outcomes. This role is focused on ensuring customers realize value from the platform, remain engaged, and continue to expand their use over time. The ideal candidate brings prior experience managing customer relationships in a SaaS environment and is comfortable owning renewals, building account plans, and driving adoption and value realization. Candidates must be available during European business hours (GMT/BST/CET). - Own and manage a portfolio of customer accounts, with accountability for retention, renewal, and growth outcomes - Build relationships across multiple stakeholder levels, including administrators, business leaders, and executive sponsors, acting as trusted advisor - Partner with customers to understand their business goals and align platform usage to measurable outcomes and success metrics - Develop and execute account plans focused on retention, risk mitigation, and expansion opportunities - Proactively identify at-risk accounts and partner with the Customer Success leadership to stabilize and improve outcomes - Own the renewal process for assigned accounts, including customer engagement, coordination, and execution - Identify and drive expansion opportunities, including upsell and cross-sell, within existing accounts - Drive adoption and value realisation by ensuring customers are actively using the platform and achieving their desired outcomes - Lead customer business reviews focused on adoption trends, business outcomes, success metrics, and future opportunities - Monitor customer health, usage, and engagement signals to identify risks and opportunities early - Maintain accurate forecasting for renewals and expansion within assigned accounts - Partner with Product, Support, and other internal teams to resolve customer issues and improve overall experience - Serve as a voice of the customer, sharing feedback and insights to inform product and process improvements - Support change management within customer organisations to drive adoption and long-term success - Collaborate with Sales and pre-sales teams as needed to support expansion and strategic opportunities - Ensure all customer interactions and account updates are documented and tracked within internal systems Qualifications - 2–4 years of experience in Customer Success, Account Management, or a related customer-facing role - Experience managing a portfolio of customer accounts, including responsibility for retention and renewals - Strong relationship management skills, with the ability to build trust with customer stakeholders - Demonstrated ability to identify risks and take action to improve customer outcomes - Experience driving adoption, engagement, and value realisation within customer accounts - Basic commercial acumen, with exposure to renewals, pricing conversations, or expansion opportunities - Strong organisational skills and ability to manage multiple accounts simultaneously - Clear communication and presentation skills - Experience working cross-functionally to support customer success - Experience in SaaS, LMS, or HR tech environments preferred - Bachelor’s Degree in Business, Technology, Education or a related field preferred