• Oversee end-to-end planning and delivery of all omnichannel campaigns, including email, programmatic, social, native, in-platform media, and custom solutions • Own campaign stage transitions: pre-launch setup, trafficking, QA, in-flight pacing and optimization, and wrap-up • Maintain real-time visibility into flighting calendars, pacing vs. goals, QA logs, risk logs, and all active campaign statuses • Ensure all campaigns adhere to internal SOPs, SLAs, QA processes, and escalation paths • Ensure clear communication of campaign progress, blockers, and performance insights, working closely with analytics and project management • Serve as a key point of contact, escalation and troubleshooting with the clients, ensuring top-notch service, feedback loop and strong long-term partnership • Lead and mentor a multidisciplinary team across operations, PM, and analytics on each assignment • Partner with PMs on contract oversight, billing timelines, deliverable commitments, and regulatory cycles • Maintain and optimize all systems essential to omnichannel execution, including: Campaign trafficking and QA tools, Client procurement platforms, Project management systems (Jira, Confluence, SharePoint)

• Overseeing daily production activities, ensuring operational efficiency, and maintaining high-quality standards • Leading and managing a team of production operators, providing guidance, support, and performance feedback • Coordinating daily production activities to meet targets and deadlines while maintaining quality standards • Implementing and monitoring quality control processes to ensure product consistency and customer satisfaction • Collaborating with other departments to optimize production schedules and workflow • Identifying and resolving operational issues promptly to minimize downtime and maximize productivity • Ensuring compliance with safety regulations and company policies in the production area • Participating in continuous improvement initiatives to enhance operational efficiency and reduce costs • Training and developing team members on new processes, equipment, and safety procedures • Maintaining accurate production records and generating reports for management review • Contributing to the development and implementation of standard operating procedures (SOPs)

• Partner with GC&O leadership to define and drive the team’s strategic plan, including annual and mid-year planning, OKRs and investment recommendations across our global content and creator bets • Lead large, highly cross-functional initiatives that improve how we plan, launch and scale content and creator programs, from early problem framing through execution and post-mortem • Design and evolve the GC&O operating model, including governance, decision-making forums, performance indicators and business review rhythms that increase clarity, accountability and speed • Develop clear narratives that synthesize complex data, market dynamics and internal signals into concise stories for senior leadership reviews, investment decisions and strategy alignment • Build and maintain reporting, dashboards and business reviews that surface insights on creator health, engagement, monetization and operational efficiency, then translate them into concrete action plans • Connect global strategy with regional execution by identifying gaps, codifying best practices and ensuring that programs scale effectively across markets • Proactively identify and size opportunities to improve and scale the business (e.g. processes, systems, tooling, vendor strategy), then lead pilots and rollouts with cross-functional partners • Operate as a strategic thought partner to GC&O and cross-functional leaders, helping them decide what to start, accelerate or rethink to unlock growth for Pinners, creators and partners

• Own and enforce consistent CRM (HubSpot) usage across the sales organization, including deal stages, activity tracking, promotions, forecasting, and data accuracy. • Translate sales strategy, training, and initiatives into enforceable workflows, required fields, and operating cadences within HubSpot. • Set and uphold execution standards; address and escalate non-compliance when core fundamentals are not followed. • Own sales forecasting, pipeline health, and revenue predictability across accounts, reps, and regions. • Build and maintain execution-focused dashboards that reflect reality (not vanity metrics). • Lead weekly pipeline reviews and execution check-ins with sales leadership. • Identify risks early and recommend corrective actions. • Ensure sales readiness before launching new programs, promotions, or initiatives. • Define clear go / no-go criteria based on system readiness, team capacity, and execution risk. • Pause, redesign, or discontinue initiatives that cannot be executed effectively. • Build, scaling, and leading a national sales team that crushes goals and sets a culture of results, accountability, and excellence. • Create and maintain sales playbooks, operating standards, and execution checklists. • Ensure training translates into required behaviors and system usage. • Prepare the organization for scale by hardening fundamentals before layering complexity. • Partner with Sales, Marketing, Operations, and Finance to ensure commercial plans are executable end-to-end. • Align forecasting with inventory availability, margin targets, and cash flow realities. • Ensure marketing programs and promotions are operationally supported by sales systems.