Role Description Dayforce is transforming into an AI-native, agentic HCM company. To make that transformation real, we need a senior product and engineering leader to build the platforms, systems, standards, and AI-enabled experiences that power the next generation of work. The Sr. Director Experience Platform & AI Experience will own the vision, strategy, roadmap, architecture, and execution for Dayforce’s foundational experience platform. This leader will guide the Product Management and Engineering teams responsible for: - Web Platform - Accessibility - Globalization - Mobile - AI Experience foundations - Related design system capabilities This is a transformation role at the intersection of experience design, platform product management, engineering, applied AI, developer experience, and enterprise SaaS. You will help Dayforce move from traditional HCM workflows to intelligent, agentic experiences that anticipate needs, guide users, and amplify human potential. What You’ll Lead - Experience Platform Strategy: - Define and drive the vision, strategy, roadmap, architecture, and operating model for the platforms, frameworks, and capabilities that power Dayforce experiences across web, mobile, AI, and future channels. - Establish standards for consistent, accessible, global, scalable, and high-quality product experiences across the suite. - AI Experience and Agentic HCM Foundations: - Lead the evolution of Dayforce’s AI Experience platform, enabling intelligent, contextual, and agentic product capabilities across products, personas, and workflows. - Translate Dayforce’s Agentic HCM vision into reusable platform capabilities that help product teams move from traditional workflows and feature-based AI toward scalable, AI-native experiences. - Partner with Design, Research, Product, Engineering, Data Science, Security, Cloud, and Architecture teams to ensure AI experiences are human-centered, secure, performant, measurable, and enterprise-ready. - Web, Mobile, Accessibility, and Globalization: - Own the horizontal technical systems that enable teams to build cohesive, accessible, performant, localized, mobile-ready, and high-quality product experiences. - Champion accessibility, inclusion, globalization, and mobile-first thinking as core platform principles. - Developer and Builder Experience: - Create platforms that internal teams want to use by improving tools, APIs, components, services, documentation, reference architectures, and AI-assisted workflows. - Build trust with developers through reliable, extensible, well-governed, thoughtfully designed, and easy-to-adopt platform capabilities. - AI-Native Software Development Lifecycle: - Drive adoption of AI-augmented ways of working across ideation, requirements, prototyping, design, code generation, testing, review, release, observability, evaluation, and iteration. - Ensure AI improves speed, quality, experimentation, and time to market while preserving human judgment, craft, security, compliance, and technical rigor. - Experience Quality and Measurement: - Establish a framework for assessing and improving experience quality and technical rigor across the Dayforce suite. - Connect platform investments to measurable outcomes such as product quality, engineering velocity, accessibility maturity, customer satisfaction, adoption, productivity, AI readiness, and business value. - Cross-Product Experience Architecture: - Collaborate with senior leaders across Product, Design, Engineering, Research, Strategy, Cloud, Security, and Customer teams to shape cross-suite experience blueprints, platform standards, future-state journeys, prototypes, and product visions. - Bring clarity to ambiguous, enterprise-wide problems that span teams, products, workflows, and channels. - Organizational Leadership: - Build, mentor, and lead a high-performing product and engineering organization across multiple platform teams. - Set a high bar for talent, create clear ownership, develop leaders, remove bottlenecks, and foster a culture of technical rigor, customer empathy, design excellence, accessibility, inclusion, and execution discipline. Qualifications - Senior leader with platform thinking, AI fluency, product judgment, engineering credibility, operational discipline, and commitment to experience quality. - Experience leading a major experience platform, developer platform, AI platform, design system, mobile platform, or enterprise front-end transformation at scale. - Experience building platforms for large internal product and engineering organizations, external developer ecosystems, customers, or partners. - Experience in adopting AI-augmented product development or software engineering practices. - Ability to engage deeply with senior engineers and architects on system design, APIs, front-end architecture, mobile platforms, design systems, accessibility, CI/CD, observability, cloud infrastructure, agentic AI patterns, and more. - Fluency in both customer experience and technical architecture. - Experience working across design, product, engineering, research, accessibility, globalization, cloud, security, and executive leadership. - Strong point of view on how agentic AI will reshape enterprise software, HCM workflows, and the future of work. - Boundaryless leader focused on quality, craft, adoption, measurable impact, and customer value. Benefits - Medical, dental, vision, and life insurance. - 401k plan (plus match). - Global Employee Stock Purchase Plan. - Unlimited Time Away From Work. - 10 paid US holidays. - Up to 80 hours of paid sick time. - 17 weeks of paid parental leave. - Opportunities for community impact and personal development.

• Responsible for making initial contact with prospective clients to uncover needs for Medical Billing & Healthcare Revenue Cycle Management services, including Coding, Billing, Payment Posting, AR & Denial Management services, Patient Payment solutions & RCM Analytics • Oversee the management of client delivery and center onboarding relationships, ensuring compliance with contractual obligations and performance benchmarks. • Analyze performance data to track and report on CBO efficiency, identifying areas of risk and opportunity for process enhancement. • Conduct regular reviews and meetings with center leaders and CBO operations to assess performance metrics, discuss challenges, and push for continual improvement. • Collaborate closely with the Sr. Director of Third Party to assist with the strategic consolidation of third-party vendors as required based on performance analysis and company direction, optimizing our revenue cycle management. • Foster strong relationships with surgery center administrators, CBO operations, and AMSURG leadership to ensure alignment of revenue cycle strategies. • Serve as a subject matter expert in revenue cycle management, offering guidance and strategic insights to internal stakeholders, operations leadership, surgery center administrators and surgeon partners.

• Leads GCP quality oversight for global clinical program(s) to ensure sustained compliance, inspection readiness across internal teams. • Implements standards for risk-based oversight, issue management rigor, translating quality signals into cross-functional actions that protect participants and data integrity. • Oversees quality performance across a portfolio of programs and studies, ensuring measurable recurrence reduction. • Provides executive-ready reporting on quality risks, trends, and readiness. • May lead/mentor GCP quality staff.

• Own the end-to-end deal process: quota creation, quoting, approvals, and bookings across the enterprise portfolio • Serve as the primary escalation point for non-standard and complex transactions — balancing business growth against financial and legal guardrails • Operate and manage the CPQ-to-RCA transition, ensuring continuity and adoption through the mid-August go-live • Enforce approval matrices and pricing guidelines consistently across deal types, segments, and regions • Partner with Sales, Finance, and Legal to maintain and evolve deal policies, pricing frameworks, and discount guardrails • Design and enforce a framework that allows flexibility for high-value enterprise negotiations without opening the door to precedent-setting exceptions • Define, track, and report on KPIs that measure Deal Desk health: cycle time, exception rate, ARR per deal, approval SLA • Champion ongoing automation of deal approvals and quote workflows — moving from manual intervention to system governance • Drive adoption of RCA and related tooling across Sales and CS; build training and enablement for process changes • Manage Jira-based ticket workflows for the Deal Desk team, ensuring responsiveness and throughput • Lead and develop 1 Deal Desk Analyst (Adriel), with intent to grow headcount as the function scales • Build a culture of operational excellence, consistent discipline, and calm under pressure • Collaborate with the VP RevOps and broader RevOps team on go-to-market strategy and commercial optimization