• Leads GCP quality oversight for global clinical program(s) to ensure sustained compliance, inspection readiness across internal teams. • Implements standards for risk-based oversight, issue management rigor, translating quality signals into cross-functional actions that protect participants and data integrity. • Oversees quality performance across a portfolio of programs and studies, ensuring measurable recurrence reduction. • Provides executive-ready reporting on quality risks, trends, and readiness. • May lead/mentor GCP quality staff.

• Own the end-to-end deal process: quota creation, quoting, approvals, and bookings across the enterprise portfolio • Serve as the primary escalation point for non-standard and complex transactions — balancing business growth against financial and legal guardrails • Operate and manage the CPQ-to-RCA transition, ensuring continuity and adoption through the mid-August go-live • Enforce approval matrices and pricing guidelines consistently across deal types, segments, and regions • Partner with Sales, Finance, and Legal to maintain and evolve deal policies, pricing frameworks, and discount guardrails • Design and enforce a framework that allows flexibility for high-value enterprise negotiations without opening the door to precedent-setting exceptions • Define, track, and report on KPIs that measure Deal Desk health: cycle time, exception rate, ARR per deal, approval SLA • Champion ongoing automation of deal approvals and quote workflows — moving from manual intervention to system governance • Drive adoption of RCA and related tooling across Sales and CS; build training and enablement for process changes • Manage Jira-based ticket workflows for the Deal Desk team, ensuring responsiveness and throughput • Lead and develop 1 Deal Desk Analyst (Adriel), with intent to grow headcount as the function scales • Build a culture of operational excellence, consistent discipline, and calm under pressure • Collaborate with the VP RevOps and broader RevOps team on go-to-market strategy and commercial optimization

• Own the end-to-end deal process: quota creation, quoting, approvals, and bookings across the enterprise portfolio • Serve as the primary escalation point for non-standard and complex transactions — balancing business growth against financial and legal guardrails • Operate and manage the CPQ-to-RCA transition, ensuring continuity and adoption through the mid-August go-live • Enforce approval matrices and pricing guidelines consistently across deal types, segments, and regions • Partner with Sales, Finance, and Legal to maintain and evolve deal policies, pricing frameworks, and discount guardrails • Design and enforce a framework that allows flexibility for high-value enterprise negotiations without opening the door to precedent-setting exceptions • Define, track, and report on KPIs that measure Deal Desk health: cycle time, exception rate, ARR per deal, approval SLA • Champion ongoing automation of deal approvals and quote workflows — moving from manual intervention to system governance • Drive adoption of RCA and related tooling across Sales and CS; build training and enablement for process changes • Manage Jira-based ticket workflows for the Deal Desk team, ensuring responsiveness and throughput • Lead and develop 1 Deal Desk Analyst (Adriel), with intent to grow headcount as the function scales • Build a culture of operational excellence, consistent discipline, and calm under pressure • Collaborate with the VP RevOps and broader RevOps team on go-to-market strategy and commercial optimization

• Direct the global field service strategy and operating model for a semiconductor installed base through regional/service leaders. • Establish global and regional objectives and scorecards and lead standardized operating reviews to drive execution. • Partner with Business Units, Product/Service Product Management, Sales/Key Account teams, Quality, Engineering, Operations and Supply Chain to align priorities, govern escalations, and close systemic issues impacting customers. • Own the service commercial rhythm with regional leaders to grow profitable service revenue while improving customer outcomes. • Drive global parts/spares strategy and planning in partnership with Operations to support fab uptime commitments. • Ensure field readiness for new product introductions and changes (service plans, training/certification, tools, documentation, safety/cleanroom protocols, design for service feedback into design). • Establish global training, qualification, and knowledge-sharing standards (playbooks, technical forums, lessons learned) to enable consistent execution across regions and shifts. • Develop organizational capability by leading and developing leaders; build succession plans, strengthen performance management, and scale best practices across regions. • Drive operational excellence using standard methods (lean/CI) and a global KPI framework; identify systemic constraints and execute cross-functional improvements that reduce downtime and improve customer experience. • Ensure governance for service management systems, including data integrity, compliance to required processes, and adoption across regions. • Own the voice-of-customer loop for services; translate field and key account insights into corrective actions, service playbook updates, and product/serviceability improvements. • Create a culture focused on lean practices to maximize service delivery efficiency and responsiveness. • Lead strategic and tactical planning for the field services organization. • Create measurable and realistic global and regional performance targets in conjunction with service leadership and regional sales teams. • Provide resource planning including headcount, budgeting and inventory consistent with overall growth and regional objectives. • Interface with service product management and BU leadership to develop field requirements and implementation plans for new services and products. • Support the escalation process for customer issues. • Monitor and drive improvements in escalation response and resolution time. • Provide leadership in resolving high priority or ongoing escalations, communicating with QA, engineering, manufacturing and BU leadership as required. • Present voice of customer feedback to business units and operations on product quality, delivery and performance issues. • Align with global EHS organization to continually monitor and improve safety practices.