• Own the end-to-end deal process: quota creation, quoting, approvals, and bookings across the enterprise portfolio • Serve as the primary escalation point for non-standard and complex transactions — balancing business growth against financial and legal guardrails • Operate and manage the CPQ-to-RCA transition, ensuring continuity and adoption through the mid-August go-live • Enforce approval matrices and pricing guidelines consistently across deal types, segments, and regions • Partner with Sales, Finance, and Legal to maintain and evolve deal policies, pricing frameworks, and discount guardrails • Design and enforce a framework that allows flexibility for high-value enterprise negotiations without opening the door to precedent-setting exceptions • Define, track, and report on KPIs that measure Deal Desk health: cycle time, exception rate, ARR per deal, approval SLA • Champion ongoing automation of deal approvals and quote workflows — moving from manual intervention to system governance • Drive adoption of RCA and related tooling across Sales and CS; build training and enablement for process changes • Manage Jira-based ticket workflows for the Deal Desk team, ensuring responsiveness and throughput • Lead and develop 1 Deal Desk Analyst (Adriel), with intent to grow headcount as the function scales • Build a culture of operational excellence, consistent discipline, and calm under pressure • Collaborate with the VP RevOps and broader RevOps team on go-to-market strategy and commercial optimization

• Own the end-to-end deal process: quota creation, quoting, approvals, and bookings across the enterprise portfolio • Serve as the primary escalation point for non-standard and complex transactions — balancing business growth against financial and legal guardrails • Operate and manage the CPQ-to-RCA transition, ensuring continuity and adoption through the mid-August go-live • Enforce approval matrices and pricing guidelines consistently across deal types, segments, and regions • Partner with Sales, Finance, and Legal to maintain and evolve deal policies, pricing frameworks, and discount guardrails • Design and enforce a framework that allows flexibility for high-value enterprise negotiations without opening the door to precedent-setting exceptions • Define, track, and report on KPIs that measure Deal Desk health: cycle time, exception rate, ARR per deal, approval SLA • Champion ongoing automation of deal approvals and quote workflows — moving from manual intervention to system governance • Drive adoption of RCA and related tooling across Sales and CS; build training and enablement for process changes • Manage Jira-based ticket workflows for the Deal Desk team, ensuring responsiveness and throughput • Lead and develop 1 Deal Desk Analyst (Adriel), with intent to grow headcount as the function scales • Build a culture of operational excellence, consistent discipline, and calm under pressure • Collaborate with the VP RevOps and broader RevOps team on go-to-market strategy and commercial optimization

• Direct the global field service strategy and operating model for a semiconductor installed base through regional/service leaders. • Establish global and regional objectives and scorecards and lead standardized operating reviews to drive execution. • Partner with Business Units, Product/Service Product Management, Sales/Key Account teams, Quality, Engineering, Operations and Supply Chain to align priorities, govern escalations, and close systemic issues impacting customers. • Own the service commercial rhythm with regional leaders to grow profitable service revenue while improving customer outcomes. • Drive global parts/spares strategy and planning in partnership with Operations to support fab uptime commitments. • Ensure field readiness for new product introductions and changes (service plans, training/certification, tools, documentation, safety/cleanroom protocols, design for service feedback into design). • Establish global training, qualification, and knowledge-sharing standards (playbooks, technical forums, lessons learned) to enable consistent execution across regions and shifts. • Develop organizational capability by leading and developing leaders; build succession plans, strengthen performance management, and scale best practices across regions. • Drive operational excellence using standard methods (lean/CI) and a global KPI framework; identify systemic constraints and execute cross-functional improvements that reduce downtime and improve customer experience. • Ensure governance for service management systems, including data integrity, compliance to required processes, and adoption across regions. • Own the voice-of-customer loop for services; translate field and key account insights into corrective actions, service playbook updates, and product/serviceability improvements. • Create a culture focused on lean practices to maximize service delivery efficiency and responsiveness. • Lead strategic and tactical planning for the field services organization. • Create measurable and realistic global and regional performance targets in conjunction with service leadership and regional sales teams. • Provide resource planning including headcount, budgeting and inventory consistent with overall growth and regional objectives. • Interface with service product management and BU leadership to develop field requirements and implementation plans for new services and products. • Support the escalation process for customer issues. • Monitor and drive improvements in escalation response and resolution time. • Provide leadership in resolving high priority or ongoing escalations, communicating with QA, engineering, manufacturing and BU leadership as required. • Present voice of customer feedback to business units and operations on product quality, delivery and performance issues. • Align with global EHS organization to continually monitor and improve safety practices.

Role Description Join a team that helps patients get care and helps clients get paid with accuracy and care. As Director, Revenue Cycle Management, you will lead the strategy for admissions, payer work, billing, and collections. You will guide leaders, partner with clients, and improve how work gets done across a complex client base. This role is a strong fit for a caring, ambitious expert who can bring clear direction, sound judgment, and a growth mindset to important work. - Set the revenue cycle strategy for admissions, payer work, billing, and collections, with a focus on scale, quality, and strong client results. - Build clear standards, controls, and success measures that support clean revenue, payer rules, and steady execution. - Lead payer contract operations, payer updates, and audit response work while reducing risk and fixing root causes. - Coach and develop revenue cycle leaders, set clear goals, and build team habits that support growth and accountability. - Turn financial and operational data into clear insights, actions, and recommendations for clients and senior leaders. - Partner with clinical, finance, technology, compliance, and client teams to align revenue cycle work to business goals. - Sponsor process improvement, automation, and system changes that reduce manual work, improve cash flow, and make work easier for teams. - Track receivables, aging, cash flow, payer trends, and rule changes to guide priorities and support sound decisions. Qualifications - High school diploma or GED. - Bachelor’s degree in finance, accounting, business, healthcare administration, or a related field. - 8+ years of progressive experience in home infusion revenue cycle management, healthcare operations, financial operations, or a related field. - Experience leading large, complex teams or work that supports more than one client. - Strong knowledge of healthcare billing, reimbursement, payer rules, financial controls, and compliance needs. - Success leading change, growing teams, or putting large business plans into action. - Ability to influence across teams and explain complex topics in a clear, practical way. - Strong business judgment and comfort using data to guide plans and decisions. - Experience leading people leaders and building high-performing, inclusive teams. Requirements - Home infusion revenue cycle management experience. - Experience with payer contract review, payer audits, benefit checks, billing, collections, and reimbursement strategy. - Experience working with technology or product teams to improve systems, reports, automation, or workflow design. - Experience supporting new client launches, Ambulatory Infusion Center launches, or other growth efforts. - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Annual salary of 134,900 - 224,800 USD / yearly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus and long term incentive plan. - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. Company Description Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.