• Own and manage key operational workflows, including account exception management, failed order queues, and customer-related operational requests • Partner with utilities, Electronic Data Interchange (EDI) vendors, and internal teams to investigate and resolve transaction exceptions • Monitor operational performance, identify trends, and proactively surface opportunities for process improvements • Analyze operational data to identify recurring issues, root causes, and opportunities to improve efficiency • Document workflows, business processes, and operational procedures to improve consistency and scalability • Collaborate with cross-functional teams to communicate bugs, operational risks, and enhancement opportunities • Support operational requests while consistently meeting established service level agreements (SLAs) • Partner with your manager to execute operational initiatives and continuous improvement projects • Help improve the systems, processes, and integrations that support Rhythm's customer operations

• Supports US site level operational delivery for assigned sites and trials from feasibility through closeout, under the guidance of experienced Local Operational Managers. • Participates in local trial team activities in compliance with SOPs, other procedural documents, and applicable regulations. • Supports local trial planning activities with guidance from experienced team members to help studies progress as planned. • Assists with study specific tools and procedures, supporting recruitment planning, helping identify risks and potential solutions, and learning how study budgets are tracked and managed. • Provides opportunities to collaborate with other Local Operations Managers and learn effective ways to support site operations. • Contributes to U.S. trial operations by gathering and organizing site‑level information and sharing insights that help inform feasibility and study startup planning. • Supports the implementation of US trial operational strategy and shares site insights to influence global feasibility and startup planning. • Assists with communication and coordination between local teams and global trial partners, with oversight from more experienced colleagues. • Supports the tracking of country‑level operational metrics and helps identify potential challenges, learning how risks are recognized and addressed within clinical trial operations. • Assists with the review and coordination of site contracting, operational, and recruitment issues, with guidance from experienced team members. • Participates in investigator and study coordinator meetings to gain exposure to site interactions and learn effective communication in clinical trial settings. • Builds foundational knowledge of assigned study protocols and therapeutic areas to support day‑to‑day trial activities, with opportunities to collaborate with cross‑functional teams as part of learning and development. • Assists in collecting and sharing U.S. site insights to help inform broader trial discussions and ongoing operational improvements.

• Reporting directly to the GSI NAM Service Leader • Provides strategic oversight of field operations in NAM region • Lead and coordinate field service operations to ensure safe, efficient, and high-quality customer support • Oversee field operation managers, field engineers and technicians • Manage service schedules • Support customer satisfaction and drive operational performance across HVDC, FACTS, ACIS and GIS technologies • Responsible for driving operational excellence, safety, quality, fostering a culture of accountability • Mentor your team to deliver seamless, value-driven service that strengthens long-term customer relationships and business growth • Supervise the field operations group • Manage the field specialists and field engineers, their personal and skill developments • Grow and develop the team • Maintain the field group at the expected level of productivity • Anticipate business development and develop staffing plans to support the growth • Sales and operational planning • Ensure accurate resource loading and capacity planning to meet project demands • Maintain the field activity planning up to date • Filter requests and guarantee stability to the field group • Supervise 24/7 response; Maintain rotation planning • Serve as the primary point of escalation and strategic partner for the client • Build and maintain executive-level relationships to ensure high customer satisfaction • Cross-Functional coordination and collaboration between Project Management, Engineering, Supply Chain, and Commercial teams • Proactively promote EHS and maintain field people trained as per legal requirements • Ensure mission risks are properly identified and mitigated • Provide appropriate PPEs to the field specialist

• Preparation of proposals/bids, contract negotiation and compliance with contract commitments and commercial risk assessment • Operates with some autonomy but are typically subject to standard sales practices and procedures. • The role is subject to regular review of sales results. • May be responsible for medium-sized sales territories.