• Reporting directly to the GSI NAM Service Leader • Provides strategic oversight of field operations in NAM region • Lead and coordinate field service operations to ensure safe, efficient, and high-quality customer support • Oversee field operation managers, field engineers and technicians • Manage service schedules • Support customer satisfaction and drive operational performance across HVDC, FACTS, ACIS and GIS technologies • Responsible for driving operational excellence, safety, quality, fostering a culture of accountability • Mentor your team to deliver seamless, value-driven service that strengthens long-term customer relationships and business growth • Supervise the field operations group • Manage the field specialists and field engineers, their personal and skill developments • Grow and develop the team • Maintain the field group at the expected level of productivity • Anticipate business development and develop staffing plans to support the growth • Sales and operational planning • Ensure accurate resource loading and capacity planning to meet project demands • Maintain the field activity planning up to date • Filter requests and guarantee stability to the field group • Supervise 24/7 response; Maintain rotation planning • Serve as the primary point of escalation and strategic partner for the client • Build and maintain executive-level relationships to ensure high customer satisfaction • Cross-Functional coordination and collaboration between Project Management, Engineering, Supply Chain, and Commercial teams • Proactively promote EHS and maintain field people trained as per legal requirements • Ensure mission risks are properly identified and mitigated • Provide appropriate PPEs to the field specialist

• Preparation of proposals/bids, contract negotiation and compliance with contract commitments and commercial risk assessment • Operates with some autonomy but are typically subject to standard sales practices and procedures. • The role is subject to regular review of sales results. • May be responsible for medium-sized sales territories.

• Leadership from south cone operation regarding GSI LATAM • Responsible for maintaining and making available, as needed, complete and up-to-date project documentation • Develops specialized expertise within own discipline and serves as a reference for best practices, quality standards, and continuous improvement • Maintains up-to-date knowledge of the latest technical developments in the area of expertise and contributes to the definition of strategies, policies, and functional priorities • Demonstrates deep understanding of industry best practices and how the function integrates with other business areas • Applies a high level of judgment to make decisions and solve moderately complex problems across operational management, product management, manufacturing, technology, or engineering • Mentors and supports less experienced colleagues • Acts as a resource to lead small to mid-sized projects with moderate risk and resource requirements • Communicates complex, sensitive, or confidential information clearly and effectively • Supports operational governance and execution follow-up across the Southern Cone, balancing business needs, resource allocation, delivery commitments, and strategic priorities • Contributes to portfolio visibility by tracking project progress and identifying execution risks

• Manages staff, providing coaching, mentorship and work direction. • Conducts regular performance appraisals and career discussions with staff. • Interviews, recruits and selects staff. • Ensures all staff CVs, training records, position profiles and experience profiles are complete and up-to-date. • Supports allocation activities per the local resourcing process. • Delivers training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs). • Alerts management to quality issues, requests QA audits as appropriate, and facilitates client and internal quality assurance audits as required.