Rhythm Energy

• Own lifecycle strategy across onboarding, engagement, retention, renewals, and reactivation • Lead CRM and customer communication channels, including email, SMS, push, and in-product messaging • Build segmentation, personalization, and behavioral targeting strategies across the customer lifecycle. • Develop customer journey mapping and lifecycle analytics frameworks • Develop retention and renewal strategies designed to improve customer tenure and reduce voluntary churn • Drive experimentation and optimization initiatives across onboarding, engagement, billing, retention, and renewal journeys • Partner with Product, Analytics, Customer Experience, and Operations teams to translate customer insights into scalable engagement and retention programs • Build lifecycle programs that help customers better understand energy usage, costs, savings opportunities, and plan value • Establish reporting, KPIs, cohort analysis, and retention performance measurement across the lifecycle funnel • Lead customer lifetime value optimization efforts, including upsell, cross-sell, and loyalty initiatives • Ensure customer communications align with regulatory, operational, and brand standards

• Monitor and analyze the full acquisition funnel across traffic, prospects, leads, and conversion rates across all channels. • Track paid, organic, and lifecycle channel performance, surfacing trends and recommending changes in channel mix or spend allocation. • Build, maintain, and improve dashboards (including Streamlit tools) that give the Growth team real-time visibility into KPIs. • Detect anomalies in CAC, traffic, funnel conversion, or attribution, and deliver root cause analysis quickly. • Build and maintain budget modeling tools that help leadership evaluate spend scenarios and optimize ROI. • Apply Marketing Mix Modeling (MMM), regression, and correlation analysis to understand channel effectiveness and investment returns. • Support “what-if” planning scenarios (e.g., shifting spend across channels) with data-backed recommendations. • Audit and maintain GA4, Google Ads, and GTM setups to ensure accurate tracking and attribution. • Lead A/B test analysis using strong statistical methodology, including sample sizing, significance thresholds, and clear recommendations. • Deliver strategic growth insights that directly inform channel strategy, testing, budget shifts, or lifecycle improvements. • Document methodologies, data sources, and logic so analysis is traceable and reusable across the business.

About the Role We’re hiring a Senior Full Stack Software Engineer to join Rhythm’s Platform team, focused on building and scaling the core systems that power our customer experience. This team owns critical parts of the customer platform, including billing systems and user-facing applications, with a strong emphasis on performance, scalability, and usability. This is a high-impact, product-oriented engineering role where you’ll work across the full stack — from backend services to frontend applications — collaborating closely with Product and Design to deliver seamless customer experiences. We’re looking for engineers who are curious, collaborative, and comfortable operating in fast-paced environments, with a strong focus on continuous improvement and ownership. What You’ll Do - Design, build, and maintain full-stack features across backend services and frontend applications - Contribute to the development and evolution of Rhythm’s customer platform, including billing systems and user interfaces - Build scalable, maintainable backend systems using Python and Django-based frameworks - Develop intuitive, high-performance frontend applications using React and TypeScript - Participate in architectural discussions and contribute to technical decision-making across the platform - Collaborate closely with Product and Design to deliver customer-centric solutions - Integrate with internal and third-party systems via APIs - Ensure code quality through testing, code reviews, and best practices across the stack - Participate in production support and help troubleshoot and resolve issues in live systems - Contribute to Agile processes and continuous delivery practices What You'll Bring - 7+ years of experience in software engineering, with strong full-stack development exposure - Strong backend experience with Python, Django, Django REST Framework, and Celery - Experience building and maintaining asynchronous systems and architectures - Strong frontend experience with React and TypeScript - Experience designing and consuming APIs for modern web applications - Solid understanding of software engineering best practices, including testing, code reviews, and system design - Experience working with Docker and containerized environments - Strong collaboration and communication skills, with the ability to work across technical and non-technical teams - Experience working in Agile environments such as Scrum, Kanban, or XP Nice to Have - - Experience with Next.js - Experience working on billing systems or financial platforms - Experience with complex third-party integrations - Exposure to high-scale, customer-facing platforms What Success Looks Like - High-quality full-stack features are delivered reliably, with strong attention to scalability, maintainability, and user experience - Rhythm’s customer platform becomes more stable, intuitive, and resilient as new functionality is added - Backend services and frontend applications work seamlessly together, with fewer regressions and stronger system performance - Billing-related systems and interfaces evolve in a way that reduces friction for both customers and internal teams - Engineering discussions benefit from your technical judgment, thoughtful feedback, and ability to balance speed with quality - Cross-functional partners in Product and Design see you as a strong collaborator who helps turn ideas into well-executed solutions - Production issues are addressed quickly and responsibly, with improvements made to prevent similar issues in the future Why You’ll Love Working Here - Our culture. We’re friendly and transparent, and we love to innovate together. - Flexible work-life balance. We embrace a mix of working remotely and from the office. - Professional development opportunities. We support continuous learning and growth. - A chance to make a difference. We’re a sustainably driven company rethinking what’s possible in energy. - Competitive compensation. We reward performance with annual bonuses and salary increases. - Health benefits. Unlimited paid vacation and premium private medical insurance for you and your family.

• Define and manage product requirements for customer data initiatives, translating business goals into clear specifications, workflows, and implementation plans • Build and own the roadmap for customer data, balancing short-term impact with long-term strategic capabilities • Partner with Sales, Marketing, Operations, and Commercial teams to identify data needs and translate them into actionable product initiatives • Drive development of data-powered capabilities such as customer segmentation, lifecycle insights, churn/retention analysis, and value modeling • Ensure data initiatives translate into measurable business impact, including acquisition, retention, churn reduction, pricing optimization, and cost-to-serve • Work hands-on with data using SQL and modern data platforms such as Databricks to explore opportunities, validate ideas, and support delivery • Collaborate closely with Data Science across the full model lifecycle, from ideation to production and ongoing performance monitoring • Partner with Data Engineering to ensure data systems are reliable, scalable, and aligned around a single source of truth • Identify opportunities to turn internal data capabilities into customer-facing features and product improvements.

• Build and maintain scalable data pipelines using Python, SQL, and Spark-based frameworks (e.g., Databricks), ensuring reliability and performance at scale • Work across the full data lifecycle, including ingestion, transformation, modeling, and enabling downstream analytics and BI use cases • Partner with stakeholders across Finance, Operations, Marketing, and Product to understand data needs and deliver solutions that drive business decisions • Own projects end-to-end — from problem definition and data exploration to implementation, deployment, and iteration • Improve performance and scalability of distributed data systems, including optimization of pipelines and transformations • Help define and evolve data models that support multiple use cases across the business • Collaborate closely with other engineers through code reviews, shared ownership, and system design discussions • Contribute to a transparent engineering culture where problems are surfaced early and solved collaboratively, focusing on improving systems rather than assigning blame.

About the Role We’re hiring a Product Marketing Manager to be the marketing lead for Rhythm’s VPP business. You’ll sit on the central Marketing team but be embedded with the VPP team, owning the story, go‑to‑market, and customer lifecycle for our VPP programs. This is a highly cross‑functional, hands‑on role where you’ll move quickly from shaping strategy to shipping campaigns, collateral, and experiments. In the next 12–18 months, you’ll help us define and test value propositions, launch our first offers to homeowners in Texas (and later the Northeast and Mid‑Atlantic), and continually improve adoption, participation, and retention. What You'll do Strategy, Positioning & Customer Insight - Own the VPP narrative, positioning, and differentiated value proposition for homeowners, starting in Texas and expanding to new regions. - Define and refine the ideal customer profile (ICP) and segments using customer interviews, surveys, support insights, and product usage data. - Translate complex VPP mechanics (events, incentives, devices, customer controls) into simple, compelling promises and clear expectations that build trust. Go‑to‑Market & Lifecycle Ownership - Serve as the end‑to‑end marketing owner for VPP: own go‑to‑market plans from concept to launch, across channels and partners. - Design and optimize the full customer lifecycle: awareness → consideration → enrollment → onboarding → activation/participation → renewal/retention. - Partner with Growth, Product, Sales, and Operations to decide where and how we show up (channels, offers, pricing, promo levers) for VPP. Execution & Content - Roll up your sleeves and create (or lead the creation of) landing pages, FAQs, email/SMS journeys, in‑app messages, sales collateral, and event communications. - Build and maintain sales and care enablement: talk tracks, objection handling, cheat sheets, and training so teams can confidently sell and support VPP. - Work closely with designers and copywriters to maintain a consistent, trustworthy customer experience across all touchpoints. Experimentation, Analytics & Performance - Define success metrics and funnels for VPP acquisition and engagement (e.g., page visits, lead → enrollment conversion, cost‑to‑acquire, MW enrolled, opt‑out/churn). - Partner with analytics to build dashboards, run A/B tests, and systematically improve messaging, offers, creatives, and lifecycle flows. - Synthesize qualitative and quantitative learnings into clear recommendations and next steps for the VPP and Marketing teams. Cross‑Functional & Partner Collaboration - Work daily with the VPP team (Product, Ops, Engineering, Data) to ensure launch readiness: targets, terms and consent, support workflows, and measurement plans. - Collaborate with hardware and platform partners (e.g., battery OEMs, installers, VPP platform providers) to ensure aligned messaging and customer experience. - Champion transparency and customer control in all communications, especially around events, incentives, device behavior, and data usage. What We're Looking for We know great marketers come from different paths, but for this role, we’ll prioritize the following: Experience - 5–8+ years in product marketing, growth/lifecycle marketing, or similar roles with strong product partnership. - Strong B2C experience is required; you’ve marketed to consumers and owned outcomes, not just created internal decks.​ - Experience in one or more of the following is strongly preferred: - - VPPs, demand response, load flexibility, or connected devices (batteries, thermostats, EVs). - Residential energy (solar + storage, retail electricity, home energy services). - B2B2C energy platforms (e.g., EnergyHub, Uplight, Virtual Peaker) supporting utilities’ residential programs.​ Skills & Mindset - Proven ability to own the full customer journey: from awareness and acquisition through onboarding, engagement, and retention. - Strong strategic marketer who can also be very hands‑on: you’re comfortable owning GTM strategy and then writing the brief, reviewing the copy, and shipping the campaign. - Analytical and hypothesis‑driven: you define KPIs, interpret dashboards, and use experiments to make decisions on channels, pricing, messaging, and offers. - Excellent storyteller and copywriter who can turn technical, operational complexity into clear, benefit‑led messaging for everyday homeowners. - Comfortable working cross‑functionally with Product, Engineering, Operations, Sales, and Customer Care; you can influence without authority and keep everyone aligned. Nice to Have - Experience launching new products or programs in ambiguous, fast‑moving environments where you’re learning and iterating in‑market. - Background in performance marketing, lifecycle marketing, or direct response, and familiarity with testing frameworks (A/B tests, multivariate tests). - Experience in residential solar + storage or other home energy services where ticket sizes are large, and education/trust are critical.​ What Success Looks Like In your first 12–18 months, success will look like: - Clear, differentiated VPP positioning that resonates with target homeowners and is understood across Rhythm. - Strong funnel performance from first touch through enrollment and activation, with a clear view of where and why prospects drop off. - Meaningful MW enrolled and available within our VPP, supported by engaged, participating customers. - High customer satisfaction and trust, with low opt‑out/churn and clear feedback loops into Product and Ops. Why You’ll Love Working Here - Real impact: Help build a new business line at the intersection of energy, software, and connected devices. - Ownership: Serve as the end‑to‑end marketing owner for VPP, with real responsibility for strategy, execution, and results. - Culture & flexibility: Friendly, transparent, mission‑driven team with a hybrid/remote‑friendly setup and strong work‑life balance.​ - Growth & rewards: Competitive compensation, annual bonus, great benefits, and opportunities to grow as Rhythm and the VPP business scale.

• Own the product vision and roadmap for Rhythm’s platform and customer operations stack: CRM, account management tools, billing and payments systems, pricing deployment tooling, and key third‑party integrations. • Translate business and operational needs into clear PRDs, technical specifications, workflows, and implementation guides that engineering and operations teams can execute on. • Manage the full software development lifecycle for your area: discovery, scoping, prioritization, sprint planning, QA, launch, and post‑launch iteration. • Partner with Operations and Customer Care to turn servicing and lifecycle insights into product improvements that reduce friction, lower handle time, and increase customer satisfaction. • Lead product delivery for: CRM and account tools used to manage active customer accounts and day‑to‑day servicing. • Billing and payments workflows, including invoicing, adjustments, credits, and collections in partnership with Finance and Operations. • Pricing and rate‑change tooling used by Operations and Commercial teams for plan setup and changes. • Drive development and optimization of integrations between our internal systems and external partners/platforms, ensuring data flows are accurate, observable, and resilient. • Use SQL and analytics tools to: pull your own data, monitor KPIs across the post‑enrollment lifecycle (e.g., billing accuracy, failed payment rates, time‑to‑resolve, cost to serve, NPS/CSAT), and size and prioritize opportunities. • Identify and deliver automation and tooling that remove manual work, reduce error rates, and improve the internal UX of Operations, Customer Care, and Finance teams. • Establish strong communication rhythms with stakeholders—regular updates, clear trade‑off discussions, and crisp narratives around problem, solution, and impact.

About the role We’re hiring a Product Manager, Platform & Customer Operations to own the backend systems that power Rhythm’s post‑enrollment customer experience. You’ll be responsible for the internal platforms that keep our business running every day: CRM, account management tools, billing and payments, pricing deployment, and the integrations that connect them. This role sits at the intersection of Product, Operations, Customer Care, Finance, Commercial, Engineering, and Data. You’ll ensure that the systems behind the scenes are reliable, scalable, and intuitive for the teams who use them, so our customers experience accurate bills, smooth account changes, and responsive service. You’ll report into our product organization and be the primary product partner for our Head of Operations and backend/billing engineering leads. While another product manager focuses on growth and acquisition, you’ll be the go‑to owner for servicing and revenue‑critical platforms once customers are live. You might be a great fit if: - You’ve owned a CRM, billing, payments, or internal servicing system and love making internal users’ lives easier. - You enjoy pairing with engineers on APIs, data flows, and failure modes as much as you enjoy roadmapping with operations and finance. - You get genuine satisfaction from shaving minutes off support workflows and eliminating edge‑case billing bugs. What you’ll do - Own the product vision and roadmap for Rhythm’s platform and customer operations stack: CRM, account management tools, billing and payments systems, pricing deployment tooling, and key third‑party integrations. - Translate business and operational needs into clear PRDs, technical specifications, workflows, and implementation guides that engineering and operations teams can execute on. - Manage the full software development lifecycle for your area: discovery, scoping, prioritization, sprint planning, QA, launch, and post‑launch iteration. - Partner with Operations and Customer Care to turn servicing and lifecycle insights into product improvements that reduce friction, lower handle time, and increase customer satisfaction. - Lead product delivery for: - - CRM and account tools used to manage active customer accounts and day‑to‑day servicing. - Billing and payments workflows, including invoicing, adjustments, credits, and collections in partnership with Finance and Operations. - Pricing and rate‑change tooling used by Operations and Commercial teams for plan setup and changes. - Drive development and optimization of integrations between our internal systems and external partners/platforms, ensuring data flows are accurate, observable, and resilient. - Use SQL and analytics tools to: pull your own data, monitor KPIs across the post‑enrollment lifecycle (e.g., billing accuracy, failed payment rates, time‑to‑resolve, cost to serve, NPS/CSAT), and size and prioritize opportunities. - Identify and deliver automation and tooling that remove manual work, reduce error rates, and improve the internal UX of Operations, Customer Care, and Finance teams. - Establish strong communication rhythms with stakeholders—regular updates, clear trade‑off discussions, and crisp narratives around problem, solution, and impact. What you’ll bring - 2–5+ years of product management or product owner experience, including owning roadmaps and shipping features in B2B SaaS, internal tools, platform, or operations‑focused products. - Proven success owning complex backend or internal systems that support customer lifecycle servicing (e.g., CRM, billing, payments, account management, support tooling, or similar operational platforms). - Strong SQL skills and comfort working directly with data (e.g., Snowflake, Postgres, BigQuery) to validate hypotheses, define KPIs, and measure impact. - Experience working closely with backend engineering teams to design APIs, data models, and system behavior, and to ship high‑reliability features where correctness and data integrity really matter. - Exceptional stakeholder and business communication skills: you can speak the language of Operations, Customer Care, Finance, Commercial, and Engineering, and keep everyone aligned through trade‑offs and change. - Ability to untangle complex systems and workflows and turn them into clear, usable product solutions; you think in systems while caring deeply about UX for internal users. - Familiarity with CRM platforms (e.g., Salesforce or similar), billing/payments providers, and third‑party integrations is a plus; deep expertise can be learned if you bring strong product and communication fundamentals. - Background in industries with ongoing customer servicing and lifecycle management (e.g., energy, fintech, telecom, insurance, B2B SaaS) is preferred; energy domain knowledge is a nice‑to‑have, not a requirement. What success looks like Within your first 12–18 months, success in this role will look like: - Reliable, stable platforms: Our billing, pricing, CRM, and servicing systems run with high stability and data integrity, with fewer incidents and smoother account‑level changes. - Better visibility and instrumentation: Key lifecycle and operational metrics are well‑instrumented, easy to access, and actively used by Product, Operations, Customer Care, Finance, and Commercial teams. - High‑quality delivery: You consistently ship well‑scoped, well‑documented initiatives on time, with clear PRDs, disciplined scope management, and strong alignment across stakeholders. - Operational efficiency gains: Measurable reductions in manual work, error rates, and time‑to‑resolve for Operations and Customer Care, driven by better tooling and automation. - Improved customer outcomes: Upward trends in customer satisfaction and servicing quality for post‑enrollment experiences, including billing and account management. - Lower cost to serve: Our systems and workflows scale with our growth, allowing us to serve more customers without a linear increase in operational effort. What you’ll love - Our culture. We’re friendly, transparent, and love to innovate together. - Flexible work‑life balance. We embrace a mix of working remote and from the office. - Professional development opportunities. We love to grow together and support your learning. - A chance to make a difference. We’re a sustainably driven company rethinking what’s possible in energy. - Competitive compensation. We reward performance with annual bonuses and salary increases. - Health benefits. Unlimited paid vacation and premium private medical insurance for you and your family.