Description and Requirements The Team You Will Join On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. The Opportunity Role Value Proposition: At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by managing total absence claims in a timely and accurate fashion. Key Responsibilities - Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act(ADA) claims and adhere to federal and state regulatory and/or company plan requirements. Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions. - Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc. - Update systems to accurately reflect leave status and ensure appropriate diary documentation exists. Required Qualifications - High school diploma - Five years of experience in Absence Management Claims - E xperience and strong customer satisfaction focus and attention to detail. A strong understanding of the ADA/AMS process and background as to what's required - Strong customer service skills are a must Preferred Qualifications - Bachelor's degree - Ten years of FMLA/ADA claims knowledge of process and procedures. The expected salary range for this position is $50,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Role Description Looking for Philippines-based candidates Job Role: Executive Assistant Compensation Range: $1500 AUD - $2500 AUD / Monthly Work Schedule: Full-time, This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. This is a broad EA role supporting the Director across email management, calendar coordination, reporting, and operational admin. You'll be the connective tissue of a busy business, keeping things organised, flagging what matters, and proactively handling tasks before they become problems. The ideal candidate is experienced, autonomous, and comfortable picking up new systems quickly. You'll hit the ground running and grow the scope of the role over time. Key Responsibilities - Monitor, triage, and manage the Director's email inbox and Teams, flagging priorities and drafting responses where appropriate - Manage calendar and scheduling, including internal coordination and external client appointments - Oversee and maintain the time and task management apps (Microsoft To Do, Microsoft Planner and AkiFlow), monitoring progress, tracking project status, and building reports and dashboards so the Director has visibility without needing to dig in manually - Handle general administrative tasks across the Microsoft 365 suite (Outlook, Word, Excel, Teams) - Assist with Xero administration and bookkeeping support as required - Coordinate communications, meeting prep, and follow-ups on the Director's behalf - Use AI tools such as ChatGPT and Claude to help draft communications, summarise information, and speed up day-to-day outputs - Proactively identify gaps, suggest improvements, and take ownership of tasks without needing to be asked twice Qualifications - Minimum 3 years of experience in an EA, Operations, or Senior Admin role - Proficient in Microsoft 365, particularly Outlook and Excel - Experience with Xero is desirable - Background in Aviation or Hospitality a plus - Familiarity with Teams and AkiFlow, or willingness to learn quickly - Confident using AI tools like ChatGPT or Claude to improve your own communications and output, or genuinely keen to build this into your workflow - Strong written English and communication skills - A self-starter who thrives working autonomously in a fast-paced environment Benefits - Competitive contractor retainer: AUD $1,500–$2,500/month, commensurate with experience - Full-time equivalent (40 hours/week) with exclusivity in this industry. This is your primary role - A small, collaborative team that values your input and treats you as a professional - Real work and real growth - Stability and longevity: if you're the right fit, you grow with us Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Be available for meetings and collaboration during core [AEST or PHT] business hours - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

• Provide comprehensive administrative support to our organization, managing schedules, communications, and projects while working in a fully remote environment. • Manage email correspondence, calendar scheduling, and meeting coordination for executives and team members across multiple departments. • Prepare and organize documents, reports, presentations, and summaries with accuracy and attention to detail. • Conduct research, gather information, and compile data to support decision-making and project initiatives. • Coordinate and track project timelines, deliverables, and task assignments while maintaining clear communication with stakeholders. • Maintain organized digital filing systems and document management practices, ensuring easy retrieval and confidentiality compliance. • Assist with customer inquiries and provide responsive support through various communication channels. • Perform data entry, verification, and updates in company systems and spreadsheets with high accuracy standards. • Support multiple departments with diverse administrative tasks, demonstrating flexibility and adaptability. • Communicate effectively with team members and supervisors through virtual platforms and digital tools. • Follow company procedures, data confidentiality guidelines, and organizational protocols consistently. • Identify process improvements and suggest innovative solutions to enhance operational efficiency.

Role Description The RN Transition and Triage Care Manager offers comprehensive, time-limited services to patients and their families, ensuring continuity of care as they move across healthcare settings and clinicians. This role aims to prevent health complications, connect patients to resources, and guide them to the appropriate level of care. Utilizing clinical expertise, technology, and evidence-based practices, the manager assesses, plans, implements, and evaluates patient care through telephone or digital communication methods. Effective collaboration with patients, families, healthcare providers, payers, community-based providers, and other involved parties is essential to deliver efficient, effective, and patient-centered care management services. The manager operates in various settings, including triage, transitions of care, clinics, communities, and post-acute care environments. Position Details: - The RN Triage and Transition is a remote position; however, the caregiver must reside in Colorado or Montana and be within close proximity to an Intermountain Health Facility (preferably under an hour). - Shift: This position will alternate between two shifts: 0700-1630 and 0800-1730 with one 4-hour shift per week 0930-1330 and 1330-1730 and 4 nine-hour shifts. Qualifications - Current Registered Nurse (RN) license in state of practice. - Bachelor of Science in Nursing (BSN) from an accredited institution (degree verification required). RNs hired or promoted into this role must obtain their BSN within four (4) years of hire or promotion date. - Demonstrated clinical nursing experience in chronic disease management, and familiarity with chronic disease terminology and processes. - Demonstrated understanding of disease management including treatment, length of stay, identifying barriers to delivery of care and any variation. - Basic computer skills and knowledge of Microsoft Office software. Requirements - Assessment - Care Planning - Transitions of Care - Motivational Interviewing - Critical Thinking - Time Management - Customer Service - Patient Education - Communication - Prioritization Benefits We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Company Description Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.