Jobs for Humanity

• Deliver a consistently customer‑focused experience in a fast‑paced call centre environment • Manage high volumes of inbound calls in a timely and professional manner • Provide high‑quality care, support, and problem resolution • Apply strong soft skills—active listening, patience—especially during difficult calls • Maintain strict confidentiality, privacy, and ethical standards • De‑escalate challenging situations with calmness and professionalism • Represent the company with courtesy, integrity, and respect • Collaborate effectively with colleagues and resolve conflict respectfully • Work independently with strong self‑motivation and reliability • Contribute to a safe, inclusive, and supportive team environment

• Enter data from a variety of sources into the appropriate systems • Review and verify the accuracy of data entries • Verify and correct any discrepancies in data • Respond to client inquiries related to data entry • Maintain confidentiality of sensitive information • Collaborate with other team members to ensure efficient and accurate data entry processes

• Defining and documenting business processes. • Creating charts and graphics of data for reporting purposes. • Working with project management tools. • Assisting the lead generation team and other members as needed. • Assisting with a variety of tasks across data entry, operations, and general business administration.

• Data entry • Answering emails and responding to customer enquiries • Answering and directing telephone calls • Preparing invoices • Organising paperwork and filing • General administrative duties • Providing support to the wider office team as required

• Building positive relationships with customers. • Learning sales, communication, and marketing techniques from experienced mentors. • Working towards individual and team goals.

• Making outbound calls • Processing customers applications and converting to appointments/leads • Building rapport with customers • Updating the CRM system • WARM CALLING ONLY

• lead garment design • contribute to fabric selection / construction • create or refine patterns • shape the overall aesthetic • ensure sample quality meets our standards.

• Customer Acquisition: Supporting client campaigns. • Campaign Representation: Working as part of a customer-facing team across event and retail-based campaigns. • Customer Engagement: Developing communication and customer service skills.

• Developing and delivering integrated marketing campaigns that support organisational objectives • Working with internal stakeholders to understand priorities and translate them into effective marketing plans • Developing campaign briefs and overseeing the creation of marketing assets • Identifying and engaging target audiences through effective channel planning • Monitoring and optimising campaign performance to maximise impact and return on investment • Building strong relationships across the organisation and acting as a trusted marketing advisor • Keeping up to date with marketing trends and best practice to improve campaign effectiveness

• Organised and equipped to tackle a variety of tasks, including all aspects of optical administration • Answering calls and general queries • Updating & filing records • Booking appointments and diary management • Provide a top-notch administrative service that will support the store's success