Social Factor logo
Social Factor

Social CRM & Strategy

Lead Social Media Community Moderator

Social Media ManagerSocial Media ManagerPart TimeRemoteSeniorTeam 51-200Since 2011H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 13 moreAll locations: Arizona | Florida | New Jersey | North Carolina | Ohio | Oklahoma | Oregon | Maryland | Michigan | Mississippi | South Carolina | Tennessee | Texas | Virginia

Posted

5 days ago

Salary

0

Seniority

Senior

High SchoolEnglishMacOS

Job Description

Lead Social Media Community Moderator

Social Factor

• Develop strong, growing, digital communities for active live stream events. • Work as Lead Community Moderator to ensure effective community engagement. • Handle inquiries and interactions with live users during events.

Job Requirements

  • Previous social media community moderation experience and management of teams required
  • Consistent, daily support for moderators on shift.
  • The first line of defense for missed shifts/chat greeting “clock-ins”
  • Gatekeepers of potential client escalations to Social Care Manager
  • Owners of daily client workflow
  • Exceptional organizational and multitasking abilities
  • Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands), including spelling and grammar skills
  • Strong willingness to learn and think critically; a proactive approach
  • High energy with the capability to multitask in a dynamic, rapidly growing organization
  • Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
  • Knowledge of and experience with the major social media platforms: Youtube, FB, Twitter, Instagram, etc.
  • Proficiency in Microsoft Office Suite and Google Workspace.
  • Ability to analyze social media metrics
  • Project management tools, such as Asana, Basecamp or Trello experience is a plus.
  • Knowledge of social media management platforms such as Brandwatch, Khoros, and Sprinklr is a plus, but not required.
  • Youtube LCR, Discord, & Twitch moderation is a plus
  • Sunday afternoon/evening shift availability (11:30am-7pmCT)
  • Minimum of Windows 10 and macOS 12.X (Windows Hello or Apple TouchID)
  • Internet speed requirement of a minimum of 150 mbps

Benefits

  • Equal Employment Opportunity
  • Opportunity to work with Fortune 100 and Fortune 500 companies

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