Social Factor

• Own day-to-day publishing across our Client’s corporate social media channels using Sprinklr. • Develop, review, and refine social copy for publication, tailoring messaging to the platform, audience, and campaign objectives. • Format posts, validate links, optimize social assets, and ensure all content meets platform-specific best practices. • Coordinate the publishing workflow, confirming required stakeholder approvals have been received before content is scheduled or published. • Stage, schedule, QA, and publish content through Sprinklr while maintaining publishing calendars and embargo requirements. • Maintain the accuracy and integrity of the social content calendar by proactively managing scheduling updates, identifying conflicts or gaps, and ensuring publishing plans remain aligned with current business priorities. • Manage and maintain content within the Sprinklr Employee Advocacy platform, including organizing content, publishing approved campaigns, and supporting program administration. • Monitor corporate social channels for comments, questions, and conversations, responding or escalating in accordance with community management guidelines. • Partner with Communications, Editorial, Product Marketing, Campaigns, and Executive Communications to ensure accurate and timely execution of launches, campaigns, and thought leadership. • Identify publishing issues, workflow improvements, and operational efficiencies that improve quality and scalability. • Support social governance by following publishing standards, approval workflows, taxonomy, accessibility, platform specifications, and brand guidelines. • Monitor publishing quality and flag issues or trends that could improve future content execution.

• Develop strong, growing, digital communities for active live stream events. • Work as Lead Community Moderator to ensure effective community engagement. • Handle inquiries and interactions with live users during events.

• Develop strong, growing, digital communities for active live stream events • Engage in discussion and troubleshooting efforts

• Develop strong, growing, digital communities for some of the world's most well-known brands • Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts

• Work to develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available

• Resolve Sprinklr tasks assigned to you via Social Factor’s request ticketing system. • Create and QA Sprinklr configurations to ensure the platform is being used optimally. • Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr. • Collaborate with more senior Technical Solutions co-workers to learn, grow, and assist. • Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes.

Role Description Social Factor is looking for a remote German Language Social Media Community Moderator. The Language Community Moderator will be responsible for the review, removal, and escalation of inappropriate content on assigned projects across social media platforms. Responsibilities include: - Moderating in their respective languages. - Potentially working in English-speaking projects where needed. - Completing a Community Moderation & language assessment upon initial screening. - Providing insights into English and specified language experience. Qualifications - Bachelor’s degree preferred - preferably in a related field (Communications, Journalism, Psychology, Media, Marketing). - Native-level understanding of the respective language. - Experience using online support platforms such as Hootsuite, Khoros, Sprout Social, Sprinklr is a plus. - Flexible work/open availability schedule is a plus (Weekends/holidays/evenings). - Excellent communication skills - creative, written, and verbal. - Previous experience working in Social Care, Social Media Moderation, and/or Community Engagement is a plus. Requirements - Native-level understanding of the German language. - Deep understanding of respective language pop culture, nomenclature, cultural references, and slang. - Previous social media moderation knowledge & experience with major social media platforms: FB, X, Instagram, LinkedIn, etc. is required. - Strong willingness to learn and think critically; a proactive approach. - High energy with the capability to multitask in a dynamic, rapidly growing organization. - Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts. - Flag, tag, escalate & moderate assigned customer social communities. - Manage high levels of inbound conversations, following workflow guidelines and KPI goals set per project in your respective native language(s). - Minimum of Windows 10 and macOS 12.X. - Internet speed requirement of a minimum of 50 mbps. Company Description Social Factor is a social media moderation agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond.

Social Factor is looking for remote, Swedish Language Social Media Community Moderator. The Language Community Moderator will be responsible for the review, removal and escalation of inappropriate content on assigned projects across social media platforms. The Language Community Moderator will be responsible for moderating in their respective languages as well as the potential to work in English-speaking projects where needed. All qualified applicants will be asked to complete a Community Moderation & language assessment upon initial screening. The purpose of this assessment provides us with a greater understanding of your English and specified language experience. Language Community Moderator Requirements: - Native-level understanding of the Swedish language - Deep understanding of respective language pop culture, nomenclature, cultural references, and slang - Previous social media moderation knowledge & experience with the major social media platforms: FB, X, Instagram, LinkedIn, etc.is required. - Strong willingness to learn and think critically; a proactive approach - High energy with the capability to multitask in a dynamic, rapidly growing organization - Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts - Flag, tag, escalate & moderate assigned customer social communities. - Manage high levels of inbound conversations, following workflow guidelines and KPI goals set per project in your respective native language(s). - Minimum of Windows 10 and macOS 12.X - Internet speed requirement of a minimum of 50 mbps Qualifications: - Bachelor’s degree preferred - preferably in a related field (Communications, Journalism, Psychology, Media, Marketing) - Native-level understanding of respective language - Experience using online support platforms such as Hootsuite, Khoros, Sprout Social, Sprinklr a plus. - Flexible work/open availability schedule a plus (Weekends/holidays/evenings) - Excellent communication skills - creative, written and verbal - Previous experience working in Social Care, Social Media Moderation and/or Community Engagement a plus. Social Factor is a social media moderation agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond.

Social Factor is looking for remote, French Language Social Media Community Moderator. The Language Community Moderator will be responsible for the review, removal and escalation of inappropriate content on assigned projects across social media platforms. The Language Community Moderator will be responsible for moderating in their respective languages as well as the potential to work in English-speaking projects where needed. All qualified applicants will be asked to complete a Community Moderation & language assessment upon initial screening. The purpose of this assessment provides us with a greater understanding of your English and specified language experience. Language Community Moderator Requirements: - Native-level understanding of the French language - Deep understanding of respective language pop culture, nomenclature, cultural references, and slang - Previous social media moderation knowledge & experience with the major social media platforms: FB, X, Instagram, LinkedIn, etc.is required. - Strong willingness to learn and think critically; a proactive approach - High energy with the capability to multitask in a dynamic, rapidly growing organization - Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts - Flag, tag, escalate & moderate assigned customer social communities. - Manage high levels of inbound conversations, following workflow guidelines and KPI goals set per project in your respective native language(s). - Minimum of Windows 10 and macOS 12.X - Internet speed requirement of a minimum of 50 mbps Qualifications: - Bachelor’s degree preferred - preferably in a related field (Communications, Journalism, Psychology, Media, Marketing) - Native-level understanding of respective language - Experience using online support platforms such as Hootsuite, Khoros, Sprout Social, Sprinklr a plus. - Flexible work/open availability schedule a plus (Weekends/holidays/evenings) - Excellent communication skills - creative, written and verbal - Previous experience working in Social Care, Social Media Moderation and/or Community Engagement a plus. Social Factor is a social media moderation agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond.

Social Factor is looking for a remote, US-based, temporary Social Media Community Moderator with experience in the pharmaceutical industry or medical customer service space. We are hiring from the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. Temporary Community Moderator Requirements: - Previous experience in the pharmaceutical industry or medical customer service - Previous social media moderation experience is required - Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus - Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows - Excellent verbal and written communication skills, experience engaging with users on behalf of the client (ability to mirror voice/tone of multiple brands) - Excellent spelling and grammar skills (a moderation & skills assessment will be given for final candidates) - Strong willingness to learn and think critically; a proactive approach - High energy with the capability to multitask in a dynamic, rapidly growing organization - Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts - Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc. - Personal computer with minimum of Windows 10 and macOS 12.X - Personal internet speed requirement of a minimum of 150 mbps Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies. Equal Employment Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.