Account Manager, SMB
Location
Texas
Posted
4 days ago
Salary
0
Seniority
Mid Level
Job Description
Account Manager, SMB
Fortive
• Manage and grow relationships with Accruent’s small and mid-sized business customers across North America. • Drive renewals, identify growth opportunities, and ensure customer satisfaction through proactive engagement. • Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction. • Conduct periodic check-ins to understand customer needs and identify opportunities for improvement. • Drive contract renewals and identify opportunities for incremental growth within existing accounts. • Partner with Customer Success and Support teams to address issues and maintain high satisfaction levels. • Maintain accurate CRM records for forecasts, renewals, and pipeline activities.
Job Requirements
- 2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software.
- Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals.
- Strong communication and relationship-building skills.
- Familiarity with CRM tools such as Salesforce.
Benefits
- Personal development and resources for growth
- Coaching and support for professional development
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