Asurion

• Build and own core platform capabilities, user-facing experiences and backend services— delivering end-to-end features from requirements to production. • Drive architecture and technical direction for integration-heavy systems, helping the team make durable decisions around scalability, reliability, maintainability, and operational safety. • Own reliability and production-grade behavior, including safe shutdown and edge-case handling, and proactively debug issues across distributed systems. • Build secure, compliant integrations and user experiences, including stronger validation, security hardening, and privacy-minded product changes. • Deliver user-facing UX improvements that reduce friction and increase clarity, ensuring internal and external tools are fast, intuitive, and accessible. • Collaborate cross-functionally and drive projects to completion, partnering with Product, QA, Design, and other engineering teams to deliver roadmap items and high-severity fixes. • Raise engineering standards through code review and technical mentorship, setting patterns for maintainability, observability, and robust integration design.

• Act as a link between Asurion and the sales channels of wireless service providers within the defined geographic region. • Develop strong relationships with clients and implement growth initiatives within the wireless provider sales channels for device protection, with a strong focus on both direct and indirect points of sale. • Responsible for achieving and/or exceeding established financial and growth objectives, and for managing day-to-day product-related inquiries, ensuring customer satisfaction. • Evaluate and respond to gaps between the current product, customer needs, and competitor offerings. • Collaborate with internal customer service team members and other cross-functional areas to identify growth opportunities and process improvements.

• Develop and maintain web applications using modern technologies • Collaborate with cross-functional teams to deliver high-quality software • Participate in code reviews and contribute to technical architecture decisions • Mentor junior developers and share best practices

• Design and launch the UBIF customer experience program, defining vision, operating model, governance, and a scalable roadmap that optimizes customer and business impact. • Set the strategic agenda for CX measurement; define what matters and why, and ensure teams act on customer insights to deliver prioritized, measurable improvements. • Assess and prioritize end-to-end customer journeys across retail and digital touchpoints; identify friction points that risk loyalty and revenue, and lead cross-functional decisions and trade-offs to improve them. • Define and champion customer experience standards, service principles, and behavioral expectations for retail locations; drive adoption through field partnerships, hiring, training, and performance management. • Build and lead a CX Center of Excellence for escalation management, fostering a culture of service recovery, ownership, and continuous learning to resolve complex issues and prevent recurrence. • Lead change management and frontline enablement for CX initiatives; coach field and store leaders and serve as a visible champion of customer-centric culture. • Build executive alignment on CX priorities; craft business cases grounded in customer and business outcomes and influence senior leaders to invest in and sustain improvements. • Lead cross-functional workstreams with Product, Marketing, and Technology to ensure customer standards are reflected in tools, decisions, and experiences. • Champion continuous improvement and learning; set test-and-learn agendas, interpret results, and embed customer-centric practices in operations and leadership behaviors. • Develop, coach, and retain a high-performing team; establish clear direction, accountability, strong team culture, and manage vendor/partner relationships with rigor.

Role Description The Project Specialist drives how UBIF staff initiatives are communicated, experienced, and adopted across the organization. Operating in a high-visibility, high-presence capacity, this role owns the employee-facing side of key programs—presenting updates and results at all-hands and field meetings, designing and communicating incentive programs, and partnering with functional leaders to craft content that resonates with frontline employees and managers. With AI tools handling production tasks (drafting, formatting, tracking), the Specialist focuses on influence, engagement, and message quality, translating complex program outcomes into clear, motivating narratives and building trusted cross-functional relationships. This hourly role requires strong stage presence, impeccable writing, and the ability to align stakeholders to deliver timely, accurate, and compelling communications. Qualifications - Bachelor's degree or equivalent work experience. - 2+ years of experience in internal communications, program management, employee engagement, or related field. - Proven experience presenting to large or mixed audiences; confident and credible in live environments. - Strong written communication skills tailored to frontline employee audiences. - Experience collaborating across multiple functional partners to create shared content or communications. - Preferred: Experience designing or communicating employee incentive or recognition programs. - Preferred: Background in retail operations, field communications, or frontline workforce engagement. - Preferred: Proficiency with AI tools for content drafting, research, and production work. - Preferred: PMP or equivalent project management certification. Requirements - Present program updates, performance results, and initiative milestones at all-hands, regional calls, and field leader forums; manage live Q&A with credibility. - Develop and deliver content that engages frontline teams and managers; read the room and adjust messaging in real time. - Align messaging with senior leaders prior to major presentations to ensure clarity and consistency. - Design incentive structures with Operations, Finance, and HR; ensure programs are motivating, equitable, and achievable. - Own incentive communications from launch through close—craft narratives, monitor participation and sentiment, recommend adjustments, and translate results into recognition moments. - Partner with Retail Operations, HR, Finance, and Product to develop meeting content that balances functional priorities with broader employee needs. - Facilitate content-planning sessions; synthesize competing inputs into coherent agendas and narratives. - Serve as the connective tissue between program teams and employees; manage partner relationships with professionalism and reliability. - Oversee logistics and coordination for cross-functional programs and events—direct AI-generated drafts and tracking tools to accelerate delivery. - Represent programs in cross-functional forums; communicate status, risks, and escalations with appropriate urgency. - Evaluate and provide feedback on communications and training materials from partners or vendors. - Support annual planning by providing program cost inputs and narrative context. Benefits - 10–15% travel, overnight required. Physical Demands - Stationary Position: Frequently. - Vision: 20/20 corrected vision. - Hearing: Receive detailed information if spoken to.

• Manage weekly/monthly forecast for assigned program(s) and monthly data to monitor supplier performance, identify cost reduction opportunities, and ensure quality. • Works hand in hand with internal teams to ensure performance and competitive costs across program(s). • Initiates action to clear issues and improve KPI’s to targets while working with cross functional teams as needed. • Attends and represents UBIF SCM in a variety of meetings and business reviews (Initiatives, WPMs, and MBRs) maintaining and updating information and presenting appropriate readouts. • Leads ad hoc analysis for miscellaneous projects. • Maintains effective relationships and communication with internal partners and external suppliers. • Supports operational activities including communicating and resolving daily issues. • Collaborates with cross-functional teams to effectively drive prescribed KPIs, accurate material forecasting, purchasing, compliance, and continuity of supply while managing E&O exposure and lowering costs. • Other duties as assigned.

• Help identify and trend fraudulent activity and compliance issues through interaction analysis • Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets • Utilize voice analytics software to find specific call types and create custom views that add business value • Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models

Role Description The Vice President, Legal will serve as the senior legal leader overseeing corporate governance, securities compliance and reporting, and mergers and acquisitions. This leader will advise the Company and lead legal strategy for complex transactions and ensure rigorous compliance with applicable corporate and securities laws and listing standards. The role requires seasoned judgment, excellence in execution, and a collaborative approach with Finance, HR, Compliance, and business units. This role will serve as a key advisor to the General Counsel and the legal leadership team, ensuring the company operates with the highest standards of legal integrity, regulatory compliance, and transactional excellence. Qualifications - J.D. from an accredited law school and active bar membership in good standing. - 12+ years of legal experience, with a strong mix of law firm and in-house experience preferred. - Deep expertise in corporate governance, securities law, and M&A transactions. - Experience supporting a publicly traded company strongly preferred. - Proven ability to lead complex transactions and advise senior executives and boards. Requirements - Experience in the technology sector or other high-growth industries. - Familiarity with global compliance and cross-border transactions. - Track record of building or scaling legal functions. - Strong business judgment and the ability to translate legal risk into practical guidance. - Expertise in due diligence, negotiation, deal structuring, and transaction documentation. - Outstanding communication skills, including executive-level presentation and drafting clear disclosures. - Ability to manage complex projects, multiple stakeholders, and outside counsel to budget. Benefits - Some travel required.

Role Description The Instructional Design position is responsible for consulting with internal stakeholders to create learning solutions, managing and creating instructional design training materials, collaborating with partners and across the enterprise, and designing and developing learning solutions. - Design and develop training course material using instructional design techniques in conjunction with adult learning theory - Develop assessments to support and analyze learning effectiveness - Design training and job aids for instructor-led and online delivery - Develop learning objectives to include audience, behavior, conditions, and standards - Design and create a variety of materials, and apply fundamental research skills to instructional design projects - Assess the current state of training content across Asurion’s accounts and drive improvements, creativity, and innovation in the way training content is displayed and distributed - Develop and implement multiple Learning Projects, Learning Games, Distance Learning Training, Motion Graphics, Computer-Based Learnings Qualifications - Exceptional written and oral communication skills - Experience with the creative use of instructional design technologies - Expertise in adult learning and all aspects of instructional design for various formats, including instructor-led, eLearning, mobile, and various types of performance support - Excellent organizational, communication, and project management skills with the ability to meet tight deadlines, manage heavy workloads and prioritize tasks - Experience using Instructional Design software such as Storyline and Captivate - Bachelor’s Degree OR equivalent combination of education and experience - Hands-on experience with mobile devices, tablets, computers, digital cameras, televisions, home audio, and/or appliances preferred - Understanding of next generation technologies related to cloud, mobile, social, or big data - Experience with administrative duties including submitting IT tickets and managing data - 2+ years’ experience applying instructional design and adult learning methodologies to development and implementation of web-based training and other instructional materials - Alternatively, 2+ years’ experience in a related creative professional field (web development, graphic design, animation, videography)

Role Description Achieve or exceed assigned sales, attach rate goals, and execute company initiatives in an assigned territory. The Regional Account Manager is responsible for building and growing productive relationships with senior client field or store operation leadership, including the Regional Vice President. Expand the performance of stores, districts, and regions through various mediums and approaches; innovation and strategy skills are critical. This position will also work with internal cross-functional teams to identify growth and process improvement opportunities. TERRITORY: Ideal candidates should reside in one of the following areas: the Greater DC/Baltimore area or the Greater Philadelphia area. The individual will primarily cover the Mid-Atlantic and the Northeast; however, travel to other parts of the country may be necessary. The Regional Account Manager role is a remote-based position that can include up to 75% travel. The candidate must be near a major airport hub with direct National flights. Essential Job Skills/Duties: - Territory Management - Strategically analyze the territory by reviewing sales report data to identify the highest opportunities. - Build strong field relationships, understand client business plan, develop a strategy that fits within, and work to become part of the client team. - Incorporate information from Store, District Managers, and industry knowledge to identify actions to drive sales. - Effectively manage activity calendar to optimize results and expenses. - Ensure high-volume Districts and Stores have regular touchpoints, training, and leadership support. - Achieve all growth metrics set by sales leadership. - Collaboration and Influence - Partner with key internal stakeholders in the development of client sales performance drivers by sharing identified growth opportunities and best practices. - Assist in the development of the client's sales strategy and execution. - Continuously assess needs and provide an action plan with recommendations to Sales Leadership. - Integrate Protection Plan training into the client's existing training programs. - Evaluate and update training programs as needed to align with client sales strategies. - Client Education - Engage and partner with senior client sales leaders and recommend improvement strategies-based learnings and insights. - Client-specific training facilitation to motivate Protection Plan sales. - Coordination of training logistics to include identification of appropriate attendees, materials, and training approach. - Obtaining store leadership support; and T&E budget management. - Deliver executive overviews at client annual/regional meetings. - Articulate client-specific features and benefits of protection plans. Qualifications - Experience building quality relationships at Senior Leadership levels (up to Market Director). - Formal training or presentation experience. - Exceptional communication and interpersonal skills. - Proven ability to solve complex problems through innovative strategy. - Experience interacting with leaders at all levels of an organization. - Experience analyzing and interpreting data to drive action planning. - Proficient Microsoft Office skills (PowerPoint, Word, Excel, Outlook). - Retail experience preferred. - Proven track record of achieving assigned financial or sales goals. Requirements - Bachelor's degree or equivalent experience. - 2+ years of account sales management experience. - 2+ years of retail store/district management experience desired. - Insurance Licensing: Must be able to pass State Property and Casualty Licensing exam. - Potential 60-75% travel with frequent overnight stays. Company Description