Farber Debt Solutions

Role Description We are seeking a Senior Service Designer to design end-to-end services that deliver meaningful, user-centred experiences. You will shape complex digital journeys, grounding decisions in deep user research and collaborating closely with our clients, service teams, technology, and business stakeholders. This role is ideal for someone who can balance strategic thinking with hands-on delivery, influence at senior levels, and raise the maturity of service design practice across an organisation. Key Responsibilities - Service & Journey Design: - Design and evolve end-to-end, front to back services, with a strong focus on journeys across both human and digital touchpoints. - Create and maintain service blueprints, journey maps, ecosystem maps, and other service design artefacts. - Identify pain points, opportunities, and dependencies across people, process, and technology. - Ensure services are inclusive, accessible, and scalable. - User Research: - Plan and lead qualitative and quantitative user research to inform service and journey design. - Select and apply appropriate research methods (e.g. surveys, interviews, usability testing, ethnographic observation). - Synthesize research insights and data analytics into clear, actionable recommendations. - Advocate for user needs and evidence-based decision making at all levels. - Collaboration & Leadership: - Work closely with UX/UI designers, product managers, engineers, technology and policy or operations teams. - Facilitate workshops and co-design sessions with stakeholders and users. - Influence stakeholders to help align teams around a shared service vision. - Translate user and business needs into clear service design strategies. - Balance user needs with organisational constraints, technical feasibility, and delivery timelines. - Contribute to design standards, tools, and ways of working. - Measure and iterate services based on user feedback and performance data. - Strategy & Delivery: - Translate user and business needs into clear service design strategies. - Balance user needs with organisational constraints, technical feasibility, and delivery timelines. - Contribute to design standards, tools, and ways of working. - Measure and iterate services based on user feedback and performance data. Qualifications - 5+ years' experience with strong expertise in service design with demonstrable experience designing digital journeys. - Advanced user research skills, from planning through to synthesis and storytelling. - Ability to design across complex systems and organisational boundaries. - Understanding of regulated environments, such as financial institutions. - Confidence facilitating workshops and communicating insights to diverse audiences. - Excellent visualization and storytelling skills. - Strong knowledge of behavioural design/science and its application. - Strong understanding of accessibility and inclusive design principles. Technical & Design Skills - Journey mapping, service blueprinting, prototyping and systems thinking. - Usability testing, ethnographic methods and research synthesis. - Collaboration with UX/UI, content, and technical teams. - Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Benefits - Remote work model. - Vacation and wellness days. - Extended health and dental coverage, plus virtual doctor services. - Employee Assistance Program and mental health resources. - Company-matching retirement savings plan. - Financial support for professional development. - Annual company events. - Exclusive access to perks and discounts. Position Senior Service Designer, Customer Experience Location Remote (Canada) Industry Financial Services Department Marketing Employment Type Permanent/Fulltime Salary $100,000-$120,000 + Bonus Our Culture at Farber At Farber, we're in the business of helping people-and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber. Farber encourages applications from all qualified candidates who represent the diversity of Canada. If you require any accommodations throughout the recruitment process-including alternate interview formats, accessible materials, or any other accommodations-we encourage you to contact us at careers@farbergroup.com.

Role Description The Marketing Manager, Audience Insights & Brand is responsible for ensuring Farber's marketing is informed by a deep understanding of its audiences and executed in accordance with the organization's brand standards. Reporting to the Senior Manager, Integrated Marketing, this role leads Farber's audience insights practice, translating customer, market, behavioural, competitive, and campaign learnings into actionable recommendations that improve marketing effectiveness. The role also maintains the organization's brand governance framework, ensuring marketing and communications consistently reflect Farber's brand positioning, messaging, and standards. This role owns Farber's brand governance, ensuring the consistent application of the organization's positioning, messaging, tone of voice, and visual identity across all marketing channels and customer touchpoints. Working closely with Integrated Marketing, Client Marketing, Content, Creative, CX, Analytics, and external partners, this role equips teams with the audience insights, messaging frameworks, and brand standards needed to deliver evidence-based, customer-centred marketing across the full customer lifecycle. Key Responsibilities - Own Farber's annual audience insights and marketing learning agenda, aligning research priorities to business and marketing objectives. - Design and manage qualitative and quantitative research initiatives in partnership with internal stakeholders and external research partners. - Synthesize customer research, behavioural insights, CX data, campaign performance, market trends, and competitive intelligence into actionable recommendations. - Identify emerging customer needs, motivations, barriers, decision drivers, and behavioural trends that inform marketing, brand, and customer experience strategies. - Lead and contribute to message, concept, creative, and campaign testing effectiveness. - Monitor competitor positioning, messaging, marketing activity, and audience trends to identify opportunities, threats, and areas of differentiation. - Translate research findings into clear, practical recommendations for marketing and business leaders. - Develop and maintain audience personas, segmentation frameworks, and customer journey insights to support planning and execution across Marketing. - Establish and maintain a centralized audience insights repository, ensuring research and learnings are accessible and consistently applied across the organization. - Champion evidence-based decision making by embedding audience insights into planning, campaign development, content strategy, and measurement. - Develop and maintain audience segmentation, personas, customer readiness stages, and behavioural frameworks that guide marketing decisions. - Identify key audience opportunities and recommend strategies to improve acquisition, engagement, and conversion. - Develop messaging recommendations based on audience needs, motivations, and behaviours. - Continuously refine audience frameworks based on new research, campaign learnings, and business priorities. - Implement and uphold Farber's established brand positioning, messaging framework, tone of voice, and visual identity across marketing and customer communications. - Maintain and evolve brand guidelines, messaging frameworks, governance processes, and supporting documentation. - Develop practical tools, templates, and resources that enable consistent application of the Farber brand. - Review marketing campaigns, content, and customer communications to ensure alignment with established brand standards. - Partner with Content, Creative, Integrated Marketing, and Client Marketing to ensure consistent brand execution across all customer touchpoints. - Identify opportunities to strengthen brand consistency and effectiveness based on audience insights, customer feedback, and marketing performance. - Deliver brand education, guidance, and enablement to marketing teams and other key stakeholders. - Provide guidance and support to teams developing customer-facing communications to ensure alignment with established brand standards. - Translate audience insights into actionable recommendations for campaign strategy, messaging, creative development, and customer experience. - Support Integrated Marketing in the development of insight-led campaign briefs and communications strategies. - Partner with Client Marketing, Content, Creative, and CX to ensure audience insights are reflected across customer journeys and lifecycle programs. - Provide strategic guidance on messaging priorities, audience targeting, and communication opportunities. - Champion evidence-based decision making across the marketing organization. - Translate audience insights into actionable recommendations that inform integrated marketing plans, campaign strategy, messaging, creative development, and customer experience. - Partner with the Integrated Marketing team to develop insight-led campaign briefs, communications strategies, and audience recommendations. - Collaborate with Client Marketing, Content, Creative, CX, and Analytics to ensure audience insights are embedded across marketing initiatives and customer journeys. - Provide strategic guidance on audience segmentation, messaging priorities, targeting, and communication opportunities during campaign planning and development. - Champion evidence-based decision making by integrating audience insights into marketing planning, execution, optimization, and measurement. Qualifications - 5 or more years of experience designing, managing, and applying qualitative and quantitative research to inform marketing and business decisions. - Experience supporting or managing brand governance, including the application of brand positioning, messaging frameworks, tone of voice, visual identity, and brand guidelines. - Strong understanding of audience segmentation, personas, customer journeys, behavioural science, and insight development. - Proven ability to synthesize research, customer insights, and market intelligence into clear, actionable recommendations for diverse stakeholders. - Strong facilitation, presentation, and stakeholder management skills, with the ability to influence cross-functional teams and build alignment around evidence-based recommendations. - Experience leading research initiatives involving internal stakeholders and external research partners. - Excellent analytical, critical thinking, and communication skills, with the ability to simplify complex information and present it effectively to both technical and non-technical audiences. Requirements - Position: Marketing Manager, Audience Insights & Brand - Location: Remote/Ontario - Industry: Financial Services - Department: Marketing - Employment Type: Permanent/Fulltime - Salary: $90,000-$105,000 + Bonus Benefits - Remote work model - Vacation and wellness days - Extended health and dental coverage, plus virtual doctor services - Employee Assistance Program and mental health resources - Company-matching retirement savings plan - Financial support for professional development - Annual company events - Exclusive access to perks and discounts Company Description Farber is one of Canada's oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt. At Farber, helping people is at the heart of everything we do-and that commitment extends to our employees, clients, and partners alike. We're dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one. Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. Farber encourages applications from all qualified candidates who represent the diversity of Canada. If you require any accommodations throughout the recruitment process-including alternate interview formats, accessible materials, or any other accommodations-we encourage you to contact us at careers@farbergroup.com.

Role Description We are currently seeking an Estate Resolution Administrator to join our team. In this role, the ideal candidate will be responsible for reviewing legal documents for accuracy and policy compliance, reviewing all supporting documents as well as electronic filing documents with Official Receiver ("OR"). This is a remote role. - Preparing documentation for filing and/or associated correspondence. - Obtaining all proper supporting information and documentation to ensure a proper, efficient administration of the file (including, but not limited to income and other tax filings, asset realizations). - Liaising with the administration team, including, but not limited to, assisting with obtaining information, documentation and following up on complex issues where input and interpretation are requested. - Using Microsoft Dynamics CRM to extract file details and information. - Preparing and reviewing files for completeness and following up on outstanding documents. - Liaising with internal clients for clarification and issue resolution. - Organizing file documents in accordance with our naming protocols. - Calculation of income and surplus income obligations. - Understanding relevant legal requirements of multiple provincial jurisdictions. - Performing relevant searches for insolvency, Personal Property Security Act registrations, house valuations and computation of realizable value. - Creating all documents required for signature. - Reviewing sign-up documents for accuracy and policy compliance as well as filing documents with Official Receiver ("OR"). - Accurately transferring pertinent information from written and scanned records into Ascend (our internal software). - Maintaining client confidence and protecting operations by keeping information confidential. - Liaising with external clients for clarification or outstanding documents. - Reviewing amended proposals. - Other tasks as required. Qualifications - Post-secondary education or related equivalent experience. Insolvency Administrator Certificate is an asset. - Previous insolvency administration and/or customer service experience is preferred. - Excellent verbal and written communication skills to speak effectively with clients and other third parties. - Strong attention to detail and the ability to multitask in a fast-paced environment. - High computer literacy including the ability to learn new programs. - Excellent time management and organizational skills. - Great interpersonal skills to deal with team members, staff, and clients. - A team player who can also work independently and take ownership of their workload. Benefits - Remote work model. - Vacation and wellness days. - Extended health and dental coverage, plus virtual doctor services. - Employee Assistance Program and mental health resources. - Company-matching retirement savings plan. - Financial support for professional development. - Annual company events. - Exclusive access to perks and discounts.

Role Description We are seeking a skilled Intermediate Power Platform / Dynamics 365 Developer to join our team. The ideal candidate will have hands-on experience building solutions using Microsoft Power Platform tools, including: - Power Apps - Power Automate - Power BI - Dataverse As well as products in the D365 CRM suite, including: - D365 Sales - D365 Customer Insights This role involves designing, developing, and deploying business applications that streamline processes and enhance productivity. Key Responsibilities - Design and develop custom business applications using Dynamics 365 Sales and Power Apps (Canvas and Model-Driven). - Automate workflows and integrate systems using Power Automate and Logic Apps. - Integrate Power Platform solutions with Microsoft 365, Azure services, and third-party systems. - Implement and manage Dataverse for data storage and modeling. - Create dashboards and reports using Power BI for actionable insights. - Develop code centric extensions to Dataverse such as plug-ins and custom APIs, using .NET methods, including Typescript and C#. - Translate customer requirements into technical solutions. - Ensure solutions adhere to best practices for security, performance, and scalability. Qualifications - Minimum 5 years experience with Dynamics 365 Sales. - Minimum 2 years experience implementing AI in a Microsoft or Dynamics 365 ecosystem, using AI Builder and/or Azure AI Document Intelligence and/or Power Platform Document Automation Toolkit. - Microsoft Power Platform Developer Associate certification (PL-400) or equivalent experience. - Strong proficiency in Power Apps, Power Automate, and Dataverse. - Strong proficiency with JavaScript, TypeScript, C#, and Power Fx for custom development. - Strong proficiency working with REST APIs. - Experience with ALM (Application Lifecycle Management) and solution deployment, using Power Platform and Azure DevOps methods and practices. - Experience using Azure Service Bus. - Strong problem-solving and communication skills. Benefits - Remote work model. - Vacation and wellness days. - Extended health and dental coverage, plus virtual doctor services. - Employee Assistance Program and mental health resources. - Company-matching retirement savings plan. - Financial support for professional development. - Annual company events. - Exclusive access to perks and discounts.

Role Description At Farber, our clients are our number one priority and as a Client Service Representative, you will have the opportunity to make a difference as the first point of contact for clients. In this remote role, you will: - Empathetically screen and understand a potential client's situation and assess if Farber's services will fit their needs. - Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager). - Schedule appointments for the client using a booking system. - Efficiently respond to current clients' inquiries relating to the status of their file. - Appropriately document every contact in our information systems. - Perform administration tasks as assigned such as rescheduling appointments, creating and completing follow-up tasks, handling emails in the team's inboxes, etc. - Communicate via phone, email, webchat and SMS to potential clients. - Achieve team targets. - Develop, maintain and apply the learned knowledge of our specialized industry. - Other duties as assigned. Qualifications - College diploma - 3 years of prior customer service experience - Call center experience is an asset - Experience working in the financial industry is an asset - Excellent verbal and written communication skills; excellent spelling and grammar skills - Natural ability to recognize and speak to the client's emotional state - Excellent listening skills - Ability to build and manage relationships - Detail oriented, organized, and effective time management skills - Ability to multitask and successfully operate in a fast paced and team environment - Committed and a team player - Highly motivated with a strong sense of accountability for their work - Ability to work independently with integrity, honesty and ownership - Experience working remotely is an asset - Experience with MS Office (Outlook, Excel, Word, Teams) and able to learn new software and applications quickly - Strong typing skills Benefits - Remote work model - Vacation and wellness days - Extended health and dental coverage, plus virtual doctor services - Employee Assistance Program and mental health resources - Company-matching retirement savings plan - Financial support for professional development - Annual company events - Exclusive access to perks and discounts

Role Description The Marketing Manager, Audience Insights & Brand is responsible for ensuring Farber's marketing is informed by a deep understanding of its audiences and executed in accordance with the organization's brand standards. Reporting to the Senior Manager, Integrated Marketing, this role leads Farber's audience insights practice, translating customer, market, behavioural, competitive, and campaign learnings into actionable recommendations that improve marketing effectiveness. The role also maintains the organization's brand governance framework, ensuring marketing and communications consistently reflect Farber's brand positioning, messaging, and standards. Working closely with Integrated Marketing, Client Marketing, Content, Creative, CX, Analytics, and external partners, this role equips teams with the audience insights, messaging frameworks, and brand standards needed to deliver evidence-based, customer-centred marketing across the full customer lifecycle. Key Responsibilities - Own Farber's annual audience insights and marketing learning agenda, aligning research priorities to business and marketing objectives. - Design and manage qualitative and quantitative research initiatives in partnership with internal stakeholders and external research partners. - Synthesize customer research, behavioural insights, CX data, campaign performance, market trends, and competitive intelligence into actionable recommendations. - Identify emerging customer needs, motivations, barriers, decision drivers, and behavioural trends that inform marketing, brand, and customer experience strategies. - Lead and contribute to message, concept, creative, and campaign testing effectiveness. - Monitor competitor positioning, messaging, marketing activity, and audience trends to identify opportunities, threats, and areas of differentiation. - Translate research findings into clear, practical recommendations for marketing and business leaders. - Develop and maintain audience personas, segmentation frameworks, and customer journey insights to support planning and execution across Marketing. - Establish and maintain a centralized audience insights repository, ensuring research and learnings are accessible and consistently applied across the organization. - Champion evidence-based decision making by embedding audience insights into planning, campaign development, content strategy, and measurement. Qualifications - 5 or more years of experience designing, managing, and applying qualitative and quantitative research to inform marketing and business decisions. - Experience supporting or managing brand governance, including the application of brand positioning, messaging frameworks, tone of voice, visual identity, and brand guidelines. - Strong understanding of audience segmentation, personas, customer journeys, behavioural science, and insight development. - Proven ability to synthesize research, customer insights, and market intelligence into clear, actionable recommendations for diverse stakeholders. - Strong facilitation, presentation, and stakeholder management skills, with the ability to influence cross-functional teams and build alignment around evidence-based recommendations. - Experience leading research initiatives involving internal stakeholders and external research partners. - Excellent analytical, critical thinking, and communication skills, with the ability to simplify complex information and present it effectively to both technical and non-technical audiences. Requirements - Position: Marketing Manager, Brand & Audience Insights - Location: Remote/Ontario - Industry: Financial Services - Department: Marketing - Employment Type: Permanent/Fulltime - Salary: $90,000-$105,000 + Bonus Benefits - Remote work model - Vacation and wellness days - Extended health and dental coverage, plus virtual doctor services - Employee Assistance Program and mental health resources - Company-matching retirement savings plan - Financial support for professional development - Annual company events - Exclusive access to perks and discounts Company Description At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We're dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one. Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. Farber encourages applications from all qualified candidates who represent the diversity of Canada. If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.

Role Description The Debt Solutions Administrator will provide exceptional service to our clients while supporting our team of Licensed Insolvency Trustees and Debt Solutions Managers with other administrative tasks. - Accurate file input of pertinent information into Ascend, Microsoft Dynamics and other software. - Working independently on a variety of files assigned by Debt Solution Managers and/or Regional Practice Leader. - Verifying files for accuracy and completeness on the application and supportive documentation. - Developing and organizing a plan including contact points with the client, gathering documents, and following up to get each file from its current status to the next stage in the process. - Communicating promptly and as planned with the prospective client to acquire outstanding items that will enhance the client's experience in preparation to sign with the Debt Solution Manager. - Providing clarity and guidance on insolvency and explaining next steps to the prospective clients. - Efficiently organizing and uploading documentation to an internal database. - Collaborating with other teams to prepare file for input. - Liaison with admin and banking teams regarding outstanding issues on files. - Establishing and nurturing good working relationships with a team of 4-5 Debt Solution Managers across Canada. - Other duties as may be required. Qualifications - Post-secondary education or related equivalent experience. - 3 years' experience in an administrative or clerical role. - Previous experience in the consumer insolvency experience is highly desirable. - Natural ability to recognize and speak to the client's emotional state. - Excellent verbal and written communication skills to effectively connect with clients and other stakeholders. - Strong attention to detail and the ability to multitask in a fast-paced environment. - Excellent organization and time management skills. - High computer literacy with Microsoft Office and the ability to learn new programs. - Great interpersonal skills to deal with team members, staff, and clients. - A team player who can also work independently and take ownership of their workload. - Experience with Microsoft Dynamics CRM would be an asset. Benefits - Flexible work arrangements. - Generous vacation, wellness days, and birthday off. - Extended health and dental coverage, plus virtual doctor services. - Employee Assistance Program and mental health resources. - Company-matching retirement savings plan. - Financial support for professional development. - Annual company events. - Exclusive access to perks and discounts.

Role Description In this role, your primary responsibility is to perform remote-based video and phone assessments for Debt Solution Managers (DSM's) nationwide. In addition to the assessment responsibilities, you will support administrative functions in connection with the Statement of Receipts and Disbursements. Our trustees also play a significant role in the coaching and developing of new Debt Solution Managers. When required, you will perform in-person assessments of debtors at assigned non-resident offices. Your assessments will include a review of the quality of file compiled in our CRM system to allow for an efficient review of same by the Resolution Team. Your attendance in these meetings is to provide and ensure exceptional client service while maintaining the Firm's high professional and legal standards. - Perform assessments of consumer debtors seeking an insolvency filing - Statement of Receipts and Disbursements review and signature - When required, perform initial consultation meetings - Chair meetings of creditors and negotiating with creditors as applicable - Support the local team in technical client challenges - Accept new estate filings under your LIT license number as required - Attend at the regional Court as needed - Other management duties as assigned which would be dependent on experience and management skill - Additional file administration duties may also be assigned from time to time Qualifications - A license to act as a Licensed Insolvency Trustee in Canada - 5 years minimum of experience in an insolvency practice required (not necessarily post-licensing experience) - Previous work experience in corporate or other complex insolvency and working on restructuring files is an asset - Preference will be given to candidates based in the province of BC or those able to work Pacific Standard Time hours - A multi-jurisdictional LIT license is an asset - A self-starter with a strong work ethic to effectively set and meet monthly targets - Proven ability to learn new technologies and processes - Willingness and ability to work well within a team of experts - High level of ethics to ensure we always do right by the consumer and other stakeholders - Strong multi-tasking skills and able to manage competing priorities to ensure deadlines are met and client satisfaction is maximized - Interpersonal skills that facilitate positive outcomes for business promotional efforts - Strong and concise verbal and written communication skills - Detail-oriented and logical; able to navigate through issues and provide effective solutions to problems - Strong financial analytical skills, including experience with Microsoft Windows, Outlook and Excel - Knowledge of insolvency industry software programs would be an asset - Other professional designation(s) is (are) an asset Benefits - Remote work model - Vacation and wellness days - Extended health and dental coverage, plus virtual doctor services - Employee Assistance Program and mental health resources - Company-matching retirement savings plan - Financial support for professional development - Annual company events - Exclusive access to perks and discounts

Role Description We are looking for a Data Entry Clerk to join our team. This role offers flexibility to work remotely. In this role, you will assist our team by updating and maintaining information in our databases and provide administrative support as needed. As the ideal candidate, you will have exceptional attention to detail and be self-motivated to keep yourself focused on assigned tasks. Responsibilities - Preparing documentation for filing and/or associated correspondence. - Obtaining all proper supporting information and documentation to ensure proper, efficient administration of the file (including, but not limited to income and other tax filings, asset realizations). - Liaising with internal staff for clarification or outstanding documents (DSA/DSM). - Organizing file documents in accordance with our naming protocols. - Calculation of income and surplus income obligations. - Understanding relevant legal requirements of multiple provincial jurisdictions. - Performing relevant legal requirements of multiple provincial jurisdictions. - Performing relevant searches for insolvency, Personal Property Security Act registrations, house valuations and computation of realizable value. - Creating all documents required for signature. - Accurately transferring pertinent information from written and scanned records into Ascend (our internal software). - Maintaining client confidence and protecting operations by keeping confidential information. - Electronic filing of statutory documents. - Preparing documents for DocuSign. - Other tasks may be assigned as necessary. Qualifications - Experienced performing data entry with a proven high level of accuracy. - Extremely detailed oriented. - Exceptional organizational and prioritization skills. - Proficient technical skills and familiarity with Microsoft Office (Outlook, Excel, Word); able to learn computer software quickly. - Experience with Microsoft Dynamics CRM would be an asset. - Able to work independently and efficiently. - Strong written and verbal communication skills to convey information to others. - Good interpersonal skills to speak and deal effectively with other staff members. Benefits - Remote work model. - Vacation and wellness days. - Extended health and dental coverage, plus virtual doctor services. - Employee Assistance Program and mental health resources. - Company-matching retirement savings plan. - Financial support for professional development. - Annual company events. - Exclusive access to perks and discounts.

Role Description In this role, your primary responsibility is to provide administrative oversight, technical guidance, and regulatory support across a portfolio of insolvency estates nationwide. Acting as a centralized Licensed Insolvency Trustee resource, you will support estate administration teams by providing direction on complex or nuanced matters, reviewing and signing statutory documentation, and ensuring compliance with the Bankruptcy and Insolvency Act (BIA), OSB directives, and Firm policies. You will collaborate closely with cross-functional teams to support escalated matters, high-risk cases, and technical file issues while maintaining the Firm's high professional, regulatory, and client service standards. This role also plays an important part in supporting operational consistency through coaching, mentorship, and technical guidance to administrative team members. Responsibilities - Provide guidance and oversight on complex or nuanced estate matters, including but not limited to distributions, interpretations of the relevant sections of the BIA, escalations, high-risk cases, and debtor/creditor communications. - Support the drafting, review, and processing of statutory documents, forms, and correspondence for accuracy, completeness, and regulatory compliance. - Act as a primary Trustee signatory for CMC activities such as SRDs, interim distributions, EIS, 170 reports, court documents, disallowances, cheques, bank reconciliations, and other documentation requiring LIT signoff according to Firm policy. - Provide timely direction and determinations on estate matters to support ongoing file progression and minimize delays in administration. - Ensure all files adhere to the Bankruptcy and Insolvency Act (BIA), OSB directives, and internal Firm policies and procedures. - Collaborate with cross-functional teams to support the resolution of escalated issues, technical matters, or unique file scenarios. - Chair meetings of creditors and negotiate with creditors as applicable. - Attend regional Court as needed. - Train, mentor, and provide technical guidance to administrative team members on insolvency processes and regulatory requirements. - Accept new estate filings under your LIT license number as required. - Support internal quality control initiatives and provide technical input on process improvements and operational efficiencies. - Execute responsibilities with a high sense of urgency while ensuring adherence to established service level agreements (SLAs), regulatory timelines, and Firm standards. - Additional administrative and technical duties may be assigned from time to time. Qualifications - A license to act as a Licensed Insolvency Trustee in Canada. - Minimum 5 years of experience in an insolvency practice required (not necessarily post-licensing experience). - Strong technical knowledge of the Bankruptcy and Insolvency Act (BIA), OSB directives, and insolvency administration processes. - Experience reviewing and signing statutory insolvency documentation within a regulated environment. - Previous experience supporting complex insolvency or restructuring files is considered an asset. - A multi-jurisdictional LIT license is considered an asset. - Strong analytical and problem-solving skills with the ability to navigate complex or high-risk file situations. - Detail-oriented with a strong focus on regulatory compliance and quality assurance. - Strong verbal and written communication skills with the ability to provide guidance and mentorship to team members. - Proven ability to collaborate effectively within cross-functional teams and manage competing priorities. - High level of professionalism, judgment, and ethics to ensure positive outcomes for consumers and stakeholders. - Strong technical proficiency with Microsoft Office applications including Outlook and Excel. - Knowledge of insolvency industry software programs is considered an asset. - Other professional designation(s) are considered an asset. Benefits - Remote work model. - Vacation and wellness days. - Extended health and dental coverage, plus virtual doctor services. - Employee Assistance Program and mental health resources. - Company-matching retirement savings plan. - Financial support for professional development. - Annual company events. - Exclusive access to perks and discounts.