Farber Debt Solutions

Title: Team Lead, Debt Solutions Manager (Remote) Location: Remote, Ontario If you are a motivated, sales driven professional, with a desire to lead a team and make a difference in people’s lives, this may be the role for you!  The primary responsibility of the Team Leader, DSM is to motivate and coach a small team of Debt Solutions Managers in achieving goals while creating efficiencies and keeping business goals in mind. This position will work closely with the Regional Practice Leaders (RPL), and other various Subject Matter Experts (Insolvency Technical, Sales, Operations etc.) within the firm.  As a natural leader, this role will encourage an engaging environment of collaboration and professional development. Standard hours of work are subject to change and are based on the candidate's flexibility which will include their location and province. The standard working day is 8.5 hours with one hour (unpaid) for lunch. At times of high volume, it is expected that additional work hours will be required. Responsibilities - Build, manage, and develop an effective and high performing team, including assisting the RPL with interviewing prospective candidates, performance management, annual reviews and terminations as required. - Maintain frequent visibility and provide leadership to each team member to ensure best practices are occurring. - Measure and coach to key KPI’s including closing ratios, best practices compliance and pipeline management, and support RPLs by providing summaries of these KPI’s and other metrics on weekly/monthly basis. - Support RPL and assist with scheduling and organizing shift patterns for the team to ensure proper staffing coverage - Develop, maintain, and apply the knowledge learned of the insolvency industry to support the team. - Answer questions from the team and help solve problems while overseeing work to ensure quality and conformity. - Listen to calls to identify opportunities for improvement and provide coaching that encourages positive communication and feedback. - Create superior customer experience by having team members engage, listen, and understand the needs of potential clients while demonstrating compassion and empathy. - Promote a strong working relationship with team members to ensure high morale, maximize productivity and customer satisfaction. - Conduct one-on-one weekly meetings with team members to aid in the development of team members and support their success in their career growth and time at Farber. - Overseeing change management and implementation of new initiatives, programs, and operational procedures. - Conduct team meetings to update members on best practices and continuing expectations. - Assume certain roles and responsibilities of reports (DSMs) in their absence or while they are on vacation, so that there is no interruption of service to prospective clients. - Willing to meet with prospective clients from time as may be required both remotely and in-person. - Review individual team member’s inventory and meet with them at least weekly to support file progression and ensure company protocol/best practices are being observed. - Review and approve team members’ requests to disqualify/close out inventory including any related follow-up with perspective leads that may require additional reengagement. - Review of appointments taken by your team in the prior day to ensure documentation in the CRM has been updated and firm protocol followed for each appointment. - Aid team in managing their calendars to optimize access to appointments for potential clients while supporting the progress of other files within their pipeline. - Work with other areas of the business including operations to support initiatives required to improve efficiency and effectiveness of processing appointments into files. - Provide ongoing feedback on process improvement. - In addition to team lead responsibilities, you will be expected to meet your own individual file targets, in addition to those assigned to your team. - Other tasks and duties as assigned. Qualifications - Post-secondary education or related equivalent experience. - 2+ years of experience in Sales Management within the financial industry, insolvency industry and/or sales call center setting. - 2+ years of front line (meeting with clients to explain options which would solve their financial challenges) insolvency experience is an asset - Excellent verbal, listening and written communication to compose/review various documents and speak effectively with clients, staff, and other third parties. - High computer literacy including the ability to learn new programs. - Great interpersonal and relationship building skills that facilitate positive outcomes and business promotional efforts. - Excellent problem-solving skills with the ability to prioritize and manage workload demands and multiple tasks as required. - Ability to set and meet targets and service levels of the team. - Strong organizational, analytical, and critical thinking skills. - Highly motivated with a desire to be successful and the innate desire to motivate others in the achievement of targets and KPIs. - Effective time management and multi-tasking skills. A self-starter who can prioritize with the flexibility to manage workload demands and multiple tasks as required. Position: Team Lead, Debt Solutions Manager Location: Remote Industry: Financial Services Employment Type: Permanent/Fulltime Salary: $65,000-$75,000 Expected Annual Compensation: $85,000-$95,000

Title: Senior Manager, Programmatic & Paid Social Location: Remote, Ontario Job Description: Company Information Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has almost 300 employees working across the country and has helped well over 100,000+ Canadians get out of debt. And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals. As we continue to grow and evolve, we are seeking a people-first leader to build and lead our Project Management Office (PMO). Position Summary Farber is seeking a Senior Manager, Programmatic & Paid Social to join our Consumer Practice. Reporting to the Director, Performance Marketing, this role will lead the execution, optimization, and strategic advancement of Farber’s non-search paid media portfolio, with a primary focus on programmatic and paid social. This is a high impact role for a performance marketer who combines strong channel expertise with sharp analytical thinking, operational discipline, and a test-and-learn mindset. You will oversee agency-managed media in the near term while helping define and build Farber’s future-state capabilities across DSPs, paid social platforms, ad operations, and measurement. The ideal candidate brings deep hands-on experience across programmatic and paid social, strong judgment on media strategy and channel economics, and a genuine curiosity for how data, technology, and creative can work together to unlock more efficient growth. Key Responsibilities Campaign Management & Execution - Own day-to-day oversight of Farber’s non-search paid media investment across programmatic and paid social, ensuring campaigns are executed effectively, paced accurately, and optimized against business goals. - Partner closely with agency teams and platform partners to manage campaign setup, trafficking coordination, QA, pacing, monitoring, and optimization across DSPs and paid social platforms. - Drive media strategy and execution across display, online video, CTV, OTT, and paid social channels. - Lead paid social campaign oversight through the agency across platforms such as Meta, TikTok, Reddit, and other relevant channels, ensuring campaigns align with audience strategy, acquisition goals, creative best practices, and channel economics. - Manage paid amplification and boosting of owned social content, helping identify high-priority content and brand moments that warrant paid support to extend reach, engagement, and downstream conversion opportunities. - Identify and address performance issues quickly through bid, budget, audience, placement, inventory, and creative adjustments across both programmatic and paid social. - Support dynamic testing and iteration across campaigns, including working with agency and creative partners on approaches such as Dynamic Creative Optimization (DCO) to improve message relevance, efficiency, and scale. - Ensure strong campaign foundations through proper tagging, pixel implementation, naming conventions, and media data hygiene. Performance Analysis & Reporting - Translate platform and analytics data into clear, actionable insights that explain performance drivers, optimization decisions, risks, and growth opportunities. - Analyze media mix, channel allocation, budget distribution, forecasting, and pacing against lead generation and acquisition targets. - Partner with Analytics and agency teams to interpret performance across daily, weekly, and monthly reporting cadences and turn findings into action. - Drive a disciplined testing agenda across audience, best practices, placements, landing pages, and channel tactics, including A/B testing and, where relevant, DCO-informed approaches. - Evaluate performance across the funnel, balancing efficiency, scale, lead quality, and downstream business impact. Strategy, Innovation & Collaboration - Shape audience-first, first-party data-informed media strategies that improve targeting, channel mix, and investment efficiency across non-search paid media. - Help define how programmatic and paid social work together across the funnel, including retargeting strategy, sequential messaging, reinforcement, and cross-channel learning. - Assess new tools, platform features, and emerging media opportunities with a practical lens on business value, scalability, measurement, and operational fit. - Bring curiosity to evolving optimization capabilities with agency partners, including DCO usage and workflows, and help evaluate where these approaches could add value. - Partner closely with Digital Marketing, Analytics, Web, Social, Brand, Content, and agency teams to align paid media plans with broader business priorities and improve performance across the digital ecosystem. - Help raise the bar on media operations, campaign governance, documentation, and performance standards as Farber matures its in-house capability. - Mentor junior team members where applicable, supporting strong execution, channel development, and professional growth. Qualifications - 7+ years of experience in digital media, with strong depth in programmatic, paid social, campaign optimization, and performance analysis. - Hands-on experience managing or overseeing campaigns across major DSPs, paid social platforms, ad servers, and related media tools. Experience with The Trade Desk, StackAdapt, DV360, CM360, Meta Ads Manager, LinkedIn Campaign Manager, TikTok Ads Manager, Reddit Ads, and Google Ad Manager is strongly preferred. - Strong understanding of paid social campaign structure, amplification and boosting tactics, audience strategy, creative testing, and platform-specific optimization levers. - Strong working knowledge of tracking methodologies, attribution, full-funnel measurement, and performance evaluation across programmatic and paid social. - Fluency in pixel implementation, UTM governance, taxonomy standards, and media data hygiene best practices. - Strong proficiency with Google Analytics and media measurement or attribution platforms. - Ad operations exposure, including trafficking and QA, creative specs and asset management, click tracker and UTM setup, pixel troubleshooting, and familiarity with verification and brand safety tools such as IAS, DoubleVerify, and MOAT. - Exposure to placement setup, creative rotation, discrepancy troubleshooting, documentation standards, and workflow management across agency and in-house teams. - Exposure to Dynamic Creative Optimization concepts, testing methodologies, or tools is considered an asset. - Hands-on experience with DCO platforms such Hunch and Smartly or related workflows is a plus, but not required. - Curiosity about creative automation, personalization, and emerging ad tech capabilities, including how DCO can support smarter testing and more relevant messaging. - Strong strategic thinking, analytical rigor, and problem-solving ability in a fast-moving environment. - Excellent communication skills, with the ability to turn complex performance data into concise, actionable recommendations for stakeholders. - Bachelor’s degree or equivalent experience. Position: Senior Manager, Programmatic & Paid Social Location: Remote/Canada Industry: Financial Services Department: Marketing Employment Type: Permanent/Fulltime Salary: $95,000-$110,000 + Bonus Benefits, and Perks - Remote work model - Vacation and wellness days - Extended health and dental coverage, plus virtual doctor services - Employee Assistance Program and mental health resources - Company-matching retirement savings plan - Financial support for professional development - Annual company events - Exclusive access to perks and discounts Our Culture at Farber  At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one. Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse communities we serve and work in, creating a workplace where everyone can show up as their authentic selves.

Title: Licensed Insolvency Trustee (Part-Time) Location: Remote, Canada Job Description: Location: Remote/Canada Industry: Financial Services Employment Type: Permanent/Part-time Hours per week: 20 Salary: $60,000 Company Information Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt. And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals. If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help Position Summary In this role, your primary responsibility is to perform remote-based video and phone assessments for Debt Solution Managers (DSM’s) nationwide. In addition to the assessment responsibilities, you will support administrative functions in connection with the Statement of Receipts and Disbursements. Our trustees also play a significant role in the coaching and developing of new Debt Solution Managers. When required you will be required to perform in-person assessments of debtors at assigned non-resident offices. Your assessments will include a review of the quality of file compiled in our CRM system to allow for an efficient review of same by the Resolution Team. Your attendance in these meetings is to provide and ensure exceptional client service while maintaining the Firm’s high professional and legal standards. Responsibilities and deliverables are listed below: Responsibilities - Perform assessments of consumer debtors seeking an insolvency filing - Statement of Receipts and Disbursements review and signature - When required, perform initial consultation meetings - Chair meetings of creditors and negotiating with creditors as applicable - Support the local team in technical client challenges - Accept new estate filings under your LIT license number as required - Attend at the regional Court as needed - Other management duties as assigned which would be dependent on experience and management skill - Additional file administration duties may also be assigned from time to time Qualifications - A license to act as a Licensed Insolvency Trustee in Canada - 5 years minimum of experience in an insolvency practice required (not necessarily post-licensing experience) - Previous work experience in corporate or other complex insolvency and working on restructuring files is an asset - Preference will be given to candidates based in the province of BC or those able to work Pacific Standard Time hours. - A multi-jurisdictional LIT license is an asset - A self-starter with a strong work ethic to effectively set and meet monthly targets - Proven ability to learn new technologies and processes - Willingness and ability to work well within a team of experts - High level of ethics to ensure we always do right by the consumer and other stakeholders - Strong multi-tasking skills and able to manage competing priorities to ensure deadlines are met and client satisfaction is maximized - Interpersonal skills that facilitate positive outcomes for business promotional efforts - Strong and concise verbal and written communication skills - Detail-oriented and logical; able to navigate through issues and provide effective solutions to problems - Strong financial analytical skills, including experience with Microsoft Windows, Outlook and Excel - Knowledge of insolvency industry software programs would an asset - Other professional designation(s) is (are) an asset Benefits, and Perks - Remote work model - Vacation and wellness days - Extended health and dental coverage, plus virtual doctor services - Employee Assistance Program and mental health resources - Company-matching retirement savings plan - Financial support for professional development - Annual company events - Exclusive access to perks and discounts

Title: Data Entry Clerk (Remote) Location: Remote, Ontario Job Description: Position:Data Entry Clerk Location: Remote (Canada) Industry: Financial Services Employment Type: Permanent/Fulltime Salary: $38,000-$40,000 + BonusFarber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt. And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals. If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help. Position Summary We are looking for a Data Entry Clerk to join our team. This role offers flexibility to work remotely. In this role, you will assist our team by updating and maintaining information in our databases and provide administrative support as needed. As the ideal candidate, you will have exceptional attention to detail and be self-motivated to keep yourself focused on assigned tasks. Responsibilities - Preparing documentation for filing and/or associated correspondence. - Obtaining all proper supporting information and documentation to ensure proper, efficient administration of the file (including, but not limited to income and other tax filings, asset realizations). - Liaising with internal staff for clarification or outstanding documents (DSA/DSM) - Organizing file documents in accordance with our naming protocols. - Calculation of income and surplus income obligations. - Understanding relevant legal requirements of multiple provincial jurisdictions. - Performing relevant legal requirements of multiple provincial jurisdictions. - Performing relevant searches for insolvency, Personal Property Security Act registrations, house valuations and computation of realizable value. - Creating all documents required for signature - Accurately transferring pertinent information from written and scanned records into Ascend (our internal software). - Maintaining client confidence and protecting operations by keeping confidential information. - Electronic filing of statutory documents - Preparing documents for DocuSign - Other tasks may be assigned as necessary Qualifications - Experienced performing data entry with a proven high level of accuracy - Extremely detailed oriented - Exceptional Organizational and prioritization skills - Proficient technical skills and familiarity with Microsoft Office (Outlook, Excel, Word); able to learn computer software quickly - Experience with Microsoft Dynamics CRM would be an asset - Able to work independently and efficiently - Strong written and verbal communication skills to convey information to others - Good interpersonal skills to speak and deal effectively with other staff members Benefits, and Perks - Remote work model - Vacation and wellness days - Extended health and dental coverage, plus virtual doctor services - Employee Assistance Program and mental health resources - Company-matching retirement savings plan - Financial support for professional development - Annual company events - Exclusive access to perks and discounts Our Culture at Farber At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.