Role Description MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. We are seeking enthusiastic and customer-focused Customer Service Representatives to join our team. In this role, you will provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for a variety of commercial and public sector clients. You will assist customers with product and service inquiries, troubleshoot basic technical issues, resolve account-related concerns, and represent some of the world's most recognized brands with professionalism and care. This is an excellent opportunity to grow within a supportive environment. We provide comprehensive, industry-leading training and offer clear career progression opportunities into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Qualifications - Must be at least 18 years of age. - High school diploma or equivalent. - Previous experience using computers for data entry and customer support activities. - Excellent verbal and written communication skills in English. - Ability to type accurately at a minimum of 20 words per minute. - Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for applicable work-from-home positions. - Strong organizational, time management, and multitasking skills. - Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook. - Comfortable using Windows-based applications and learning new software systems. - Strong analytical and problem-solving abilities with the confidence to troubleshoot customer concerns. - Excellent conflict resolution, negotiation, and interpersonal skills. - Customer-focused with empathy, patience, professionalism, and a genuine desire to help others. - Ability to thrive in a fast-paced, constantly evolving environment. - Dependable with excellent attendance and punctuality. - Strong team player with a positive attitude and willingness to learn. - Ability to work scheduled shifts, including the required training period. Requirements - One year of experience in a contact centre environment supporting customer service, technical support, inside sales, back-office operations, live chat, or administrative support (preferred). - Previous experience supporting state or federal government programs is advantageous but not required. Company Description MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs. - MCI was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa in 2019. - MCI employs 10,000+ talented individuals with 150+ diverse North American client partners.

• Develop and administer effective communication strategies to include outbound dialer campaigns, text messaging, email, letter and live chat (60%) • Proactively and effectively communicate with leadership on all communication strategies (20%) • Develop effective reporting and analytics to drive performance, improve compliance and efficiencies. Analyze large sets of data, makes recommendations based on data and business needs (10%) • Work on cross functional teams to deliver process improvement initiatives (5%) • Ad-hoc assignments or projects as outlined by manager (5%)

• Provides quality customer service and sales in a Contact Center environment • Creates an exceptional Customer experience supporting inquiries via phone, written, chat, etc. • Completes a broad range of financial transactions with accuracy and efficiency • Follows all bank policies and procedures to reduce risk

Role Description As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions - Completes accurate patient appointment scheduling across multiple clinics, depending on assignment. - Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. - Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. - For non-urgent requests (refills, clinical questions), accurately documents and routes communications to the appropriate staff via the EMR. - Verifies patient demographics and insurance information, ensuring compliance with applicable requirements. - Researches patient requests within the medical record, provides necessary information, and resolves inquiries effectively while maintaining patient confidentiality. - Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively. - Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards. - Performs other duties as assigned. - Complies with all policies and standards. This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred - 1-3 years of experience in scheduling, operations, or healthcare administration required - 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations Requirements - Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. - Excellent verbal and written communication skills with strong customer service orientation. - Delivers prompt, courteous, and knowledgeable support to customers. - Strong problem-solving skills and attention to detail. - Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments. - Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement