MCI Careers

Role Description We are seeking a dynamic and Experienced Remote Vice President of BPO Sales to lead our global sales strategy and drive revenue growth. This executive role is ideal for a results-driven leader with a proven track record in BPO sales, client acquisition, and strategic partnerships. - Develop and execute comprehensive sales strategies to achieve revenue targets. - Build and manage a high-performing remote sales team across multiple regions. - Identify and secure new business opportunities in the BPO and call center space. - Foster long-term relationships with enterprise clients and key stakeholders. - Collaborate with marketing and operations to align sales initiatives with company goals. - Analyze market trends and competitor activity to inform strategic decisions. - Represent the company at industry events, conferences, and client meetings. Qualifications - Bachelor's degree in Business, Marketing, or related field (MBA preferred). - 3+ years of experience in BPO sales, with at least 5 years in a leadership role. - Proven success in managing remote sales teams and achieving aggressive targets. - Strong understanding of BPO services, customer service, and outsourcing models. - Excellent communication, negotiation, and presentation skills. - Experience with CRM tools and sales analytics platforms. Requirements - Must be authorized to work in the country where the job is based. - Subject to the program and location of the position. - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. - Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. (Does not apply in Canada) Benefits - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance. - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work.

Role Description We are seeking a dynamic and Experienced Remote Vice President of BPO Sales to lead our global sales strategy and drive revenue growth. This executive role is ideal for a results-driven leader with a proven track record in BPO sales, client acquisition, and strategic partnerships. - Develop and execute comprehensive sales strategies to achieve revenue targets. - Build and manage a high-performing remote sales team across multiple regions. - Identify and secure new business opportunities in the BPO and call center space. - Foster long-term relationships with enterprise clients and key stakeholders. - Collaborate with marketing and operations to align sales initiatives with company goals. - Analyze market trends and competitor activity to inform strategic decisions. - Represent the company at industry events, conferences, and client meetings. Qualifications - Bachelor's degree in Business, Marketing, or related field (MBA preferred). - 3+ years of experience in BPO sales, with at least 5 years in a leadership role. - Proven success in managing remote sales teams and achieving aggressive targets. - Strong understanding of BPO services, customer service, and outsourcing models. - Excellent communication, negotiation, and presentation skills. - Experience with CRM tools and sales analytics platforms. Requirements - Must be authorized to work in the country where the job is based. - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. - Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. (Does not apply in Canada) Benefits - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance. - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work.

Role Description We are seeking a dynamic and Experienced Remote Vice President of BPO Sales to lead our global sales strategy and drive revenue growth. This executive role is ideal for a results-driven leader with a proven track record in BPO sales, client acquisition, and strategic partnerships. Join a fast-growing organization that values innovation, collaboration, and excellence in customer experience. Position Responsibilities - Develop and execute comprehensive sales strategies to achieve revenue targets. - Build and manage a high-performing remote sales team across multiple regions. - Identify and secure new business opportunities in the BPO and call center space. - Foster long-term relationships with enterprise clients and key stakeholders. - Collaborate with marketing and operations to align sales initiatives with company goals. - Analyze market trends and competitor activity to inform strategic decisions. - Represent the company at industry events, conferences, and client meetings. Qualifications - Bachelor's degree in Business, Marketing, or related field (MBA preferred). - 3+ years of experience in BPO sales, with at least 5 years in a leadership role. - Proven success in managing remote sales teams and achieving aggressive targets. - Strong understanding of BPO services, customer service, and outsourcing models. - Excellent communication, negotiation, and presentation skills. - Experience with CRM tools and sales analytics platforms. Requirements - Must be authorized to work in the country where the job is based. - Subject to the program and location of the position. - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. - Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. (Does not apply in Canada) Benefits - Earn PTO and paid holidays to take the time you need. - Full-time employees are eligible for supplemental health coverage through Blue Cross. - Access life insurance options to safeguard your loved ones. - Accident and critical illness insurance. - With a focus on internal promotions, employees enjoy significant advancement opportunities. - Learn new skills while earning a paycheck. - Enjoy a team-oriented culture that fosters collaboration and engagement. - Be comfortable while you work.

Role Description MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and German. If you’re fluent in both languages and enjoy helping people, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Qualifications - Must be 18 years or older. - High school diploma or GED required. - Bilingual fluency in English and German is mandatory. - Excellent listening and interpersonal skills. - Ability to work flexible shifts, including weekends and holidays. - Strong attention to detail and organizational skills. - Prior experience in a bilingual customer service role is preferred. Requirements - Handle inbound and outbound calls in English and German. - Translate and communicate clearly across both languages. - Assist customers with billing, account updates, and general inquiries. - Maintain accurate and detailed records of customer interactions. - Escalate complex issues to the appropriate department. - Follow company policies and procedures for customer interactions. - Meet daily and monthly performance goals. Benefits - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance. - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work.

Role Description MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and German. If you’re fluent in both languages and enjoy helping people, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Qualifications - Must be 18 years or older. - High school diploma or GED required. - Bilingual fluency in English and German is mandatory. - Excellent listening and interpersonal skills. - Ability to work flexible shifts, including weekends and holidays. - Strong attention to detail and organizational skills. - Prior experience in a bilingual customer service role is preferred. Requirements - Handle inbound and outbound calls in English and German. - Translate and communicate clearly across both languages. - Assist customers with billing, account updates, and general inquiries. - Maintain accurate and detailed records of customer interactions. - Escalate complex issues to the appropriate department. - Follow company policies and procedures for customer interactions. - Meet daily and monthly performance goals. Benefits - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance. - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work.

Role Description MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and French. If you’re fluent in both languages and enjoy helping people, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities - Handle inbound and outbound calls in English and French. - Translate and communicate clearly across both languages. - Assist customers with billing, account updates, and general inquiries. - Maintain accurate and detailed records of customer interactions. - Escalate complex issues to the appropriate department. - Follow company policies and procedures for customer interactions. - Meet daily and monthly performance goals. Qualifications - Must be 18 years or older. - High school diploma or GED required. - Bilingual fluency in English and French is mandatory. - Excellent listening and interpersonal skills. - Ability to work flexible shifts, including weekends and holidays. - Strong attention to detail and organizational skills. - Prior experience in a bilingual customer service role is preferred. Requirements - Must be authorized to work in the country where the job is based. - Subject to the program and location of the position. - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Benefits - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance. - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work. Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.

Role Description MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and Spanish. If you’re fluent in both languages and enjoy helping people, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Qualifications - Must be 18 years or older. - High school diploma or GED required. - Bilingual fluency in English and Spanish is mandatory. - Excellent listening and interpersonal skills. - Ability to work flexible shifts, including weekends and holidays. - Strong attention to detail and organizational skills. - Prior experience in a bilingual customer service role is preferred. Requirements - Handle inbound and outbound calls in English and Spanish. - Translate and communicate clearly across both languages. - Assist customers with billing, account updates, and general inquiries. - Maintain accurate and detailed records of customer interactions. - Escalate complex issues to the appropriate department. - Follow company policies and procedures for customer interactions. - Meet daily and monthly performance goals. Benefits - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance. - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work.

Role Description MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and Portuguese. If you’re fluent in both languages and enjoy helping people, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Qualifications - Must be 18 years or older. - High school diploma or GED required. - Bilingual fluency in English and Portuguese is mandatory. - Excellent listening and interpersonal skills. - Ability to work flexible shifts, including weekends and holidays. - Strong attention to detail and organizational skills. - Prior experience in a bilingual customer service role is preferred. Requirements - Handle inbound and outbound calls in English and Portuguese. - Translate and communicate clearly across both languages. - Assist customers with billing, account updates, and general inquiries. - Maintain accurate and detailed records of customer interactions. - Escalate complex issues to the appropriate department. - Follow company policies and procedures for customer interactions. - Meet daily and monthly performance goals. Benefits - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance. - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work.

Role Description Are you a recent graduate or early-career professional with a passion for business growth and strategic acquisitions? Join our fast-paced and forward-thinking team as an Acquisition Identification Specialist, where you'll play a key role in identifying and evaluating potential acquisition targets that align with our company’s expansion goals. This is a fantastic entry-level opportunity to gain hands-on experience in mergers and acquisitions, market research, and strategic outreach ideal for individuals looking to build a career in finance, business development, or corporate strategy. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Qualifications - Bachelor’s degree in Business, Finance, Economics, or a related field. - 0–2 years of experience in finance, business development, or M&A (internships or part-time roles are a plus). - Strong research and analytical capabilities. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). - Ability to manage multiple priorities and meet deadlines. - Self-starter with a keen attention to detail and a proactive mindset. Requirements - Conduct in-depth research to discover acquisition opportunities that support MCI’s strategic objectives. - Initiate contact with potential acquisition targets via phone and email to gather insights and gauge interest. - Prepare concise, data-driven summary reports with recommendations for the CEO and M&A team. - Maintain and update a pipeline of potential targets with accurate and current information. - Support ongoing M&A initiatives and work closely with cross-functional teams. - Stay informed on market trends and competitive landscapes to identify emerging opportunities. Benefits - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! - Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. - Retirement Savings: Secure your future with retirement savings programs, where available. - Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance. - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work.

LOCATION Killeen, TX POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a motivated Outbound Call Center Sales Representative who thrives in a structured, high-energy sales environment. If you enjoy engaging customers, delivering value-driven solutions, and achieving performance goals, this role is for you. You will be responsible for contacting customers, presenting telecom offerings, and closing sales while maintaining quality and compliance standards. This role requires consistency, confidence, and the ability to balance efficiency with customer experience. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: - Place outbound calls to prospective and existing customers - Promote telecom services and bundled offerings - Deliver clear, accurate product and pricing information - Build rapport quickly and maintain professional communication - Manage call flow efficiently to maximize productivity - Meet established KPIs for sales, quality, and call handling - Record and update customer information accurately in systems - Follow scripts, compliance guidelines, and quality standards - Collaborate with team members and leadership to improve performance CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: - High School Diploma or equivalent - 1+ year experience in a call center or sales role - Strong communication and listening skills - Ability to work under pressure and meet targets - Proficiency in basic computer applications - Ability to multitask while navigating systems - Reliable attendance and punctuality - Authorized to work in the U.S. PREFERRED QUALIFICATION & EXPERIENCE (NOT REQUIRED) Preferred Qualifications: - Experience in outbound call center sales - Telecom or subscription-based sales experience - Familiarity with CRM tools - Spanish language skills ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a motivated Outbound Call Center Sales Representative who thrives in a structured, high-energy sales environment. If you enjoy engaging customers, delivering value-driven solutions, and achieving performance goals, this role is for you. You will be responsible for contacting customers, presenting telecom offerings, and closing sales while maintaining quality and compliance standards. This role requires consistency, confidence, and the ability to balance efficiency with customer experience. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: - Place outbound calls to prospective and existing customers - Promote telecom services and bundled offerings - Deliver clear, accurate product and pricing information - Build rapport quickly and maintain professional communication - Manage call flow efficiently to maximize productivity - Meet established KPIs for sales, quality, and call handling - Record and update customer information accurately in systems - Follow scripts, compliance guidelines, and quality standards - Collaborate with team members and leadership to improve performance CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: - High School Diploma or equivalent - 1+ year experience in a call center or sales role - Strong communication and listening skills - Ability to work under pressure and meet targets - Proficiency in basic computer applications - Ability to multitask while navigating systems - Reliable attendance and punctuality - Authorized to work in the U.S. CONDITIONS OF EMPLOYMENT All MCI Locations - Must be authorized to work in the country where the job is based. Subject to the program and location of the position - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.