Gainwell Technologies

Role Description Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. - Manages development, documentation, and presentation of information system security education, awareness, and training activities for facility management, information system personnel, users, and others, as appropriate. - Oversees identification and documentation of unique local threats/vulnerabilities to information system. - Manages coordination of the facility information system security program with other facility security programs. - Oversees periodic self-inspections of the facility's information system program as part of the overall facility self-inspection program and ensures corrective action is taken for all identified findings and vulnerabilities. - Manages development of facility procedures to govern marking, handling, controlling, removing, transporting, sanitizing, reusing, and destroying media and equipment containing classified information. - Manages reports of information system security incidents and follows up to ensure that proper protection or corrective measures have been taken when an incident/vulnerability has been discovered. - Oversees implementation of vendor supplied authentication (password, account names) features or security relevant features. - Oversees implementation of security features for the detection of malicious code, viruses, and intruders (hackers), as appropriate. - Develops and implements specific and remote maintenance procedures based on requirements provided by the CSA. - Oversees selection, hiring, training, and evaluation of employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses, and promotions within allocated budgets and company guidelines. - Oversees preparation and recommendation of operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary. Qualifications - Bachelor's degree or equivalent combination of education and experience - Master's degree in computer science, management information systems, or related field preferred - Twelve or more years of experience in computer science, management information systems, systems analysis or data security - Eight or more years of leadership or supervisory experience - CISSP certification preferred - Experience working with information security practices, networks, software, and hardware - Experience working with operating systems - Experience working with security architecture Requirements - Strong organization skills to balance work and lead projects - Strong interpersonal skills to interact with customers and team members - Strong communication skills to interact with team members and support personnel - Ability to work in a team environment Benefits - Generous, flexible vacation policy - 401(k) employer match - Comprehensive health benefits - Educational assistance - Variety of leadership and technical development academies to help build your skills and capabilities

• Creates and implements complex project definitions, schedules, budgets, and objectives for a large sized or multiple projects of high complexity. • Determines need for and impact of changes in scope of project and makes and implements recommendations based on determinations. • Gains concurrence, approval, and consensus from stakeholders regarding the various project aspects, adjusts accordingly. • Identifies appropriate resources and staffs projects. • Organizes project team(s) members to ensure communication and understanding of deadlines, assignments and objectives. • Acts as the point of contact with client project management. • Identifies, when and as appropriate, staffing changes or needs as project progresses. • Manages costs, schedules and quality by overseeing project deliverables. • Ensures schedule and budget are met. • Identifies need for change, determines course of action and revises as appropriate. • May act outside of established policies as necessary. • Oversees the ongoing review of project(s) status; identifies risks. • Develops, recommends and implements risk mitigation solutions and implements as appropriate. • Works in conjunctions with team members and stakeholders to anticipate and manage changes to projects, such as but not limited to, technical requirements, business requirements and schedule. • Determines when additional resources are needed and implements same. • Identifies or gathers information regarding possible solutions that may create additional, different or unique project objectives or results. • Manages client project management, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics. • Identifies, recommends and implements changes or alternate paths based upon performance and metrics. • Develops and makes presentations that could lead to expanded business opportunities. • Participates in proposal efforts and sales calls to enhance opportunities for future business deals with client.

• Serves as a trusted mentor and senior resource to the team, modeling best practices, providing expert guidance, and offering informal leadership to strengthen team capabilities, ensure consistency and quality, and support continuous improvement initiatives. • Leads process improvement and standardization efforts by acting as a project lead for initiatives that enhance consistency, optimize workflows, and drive operational efficiency across the team. • Effectively plan, organize, and manage the proposal life cycle process. • Review, analyze, and interpret key RFP requirements and identify issues or concerns that need resolution prior to submission of response. • Define document structure and create outlines, compliance matrices, storyboards, and other tools to assist writers in crafting a compelling proposal that meets the client’s requirements. • Develop schedules that incorporate client deadlines and accounts for all critical milestones of proposal development. • Facilitate review cycles for compliance and compelling value, including facilitation of color team reviews. • Review peer and own proposals to verify compliance with submission requirements. • Confirm proposal is compelling and accurately describes solutions and strategies while ensuring the responses embody company win themes and key differentiators. • Share findings that may impact the proposal response. • Demonstrate an understanding of business challenges within customer markets and how company technology-enabled business solutions can address those needs. • Oversee proposal team members and serve as the single point of contact for other support teams throughout proposal development. • Collaborate with senior management, subject matter experts, sales/marketing staff, and proposal leadership to meet deadlines in both initial submittals and follow-up as needed. • Track client changes to the RFP throughout the pursuit and compliance processes and communicate the information to the pursuit team. • Interface and coordinate with finance to verify pricing for proposal. • Work with Production Coordinator to produce printed materials and electronic media. • Confirm that all production materials meet specifications outlined in RFP. • Review shipping labels and package deliverables for shipping according to instructions in RFP. • Deliver a quality and complete proposal, on time while contributing to the proposal strategy that results in a high-scoring, compliant, and compelling proposal. • Ensure a proper close-down of the proposal process and standardized archival of client documents post-submission. • Assist other department staff as required based upon business needs. • Other duties as assigned.

Role Description As a Senior Cloud IAM Engineer, you will lead the design, implementation, and governance of identity and access management solutions across cloud platforms, primarily AWS with some Azure involvement. Your role ensures secure, compliant, and efficient access to cloud resources, aligning with frameworks such as NIST and HITRUST to protect sensitive healthcare data. Join a team that thrives on solving complex challenges and improving the health and well-being of the communities we serve. - Architect and manage AWS IAM policies, roles, and permissions to enforce least privilege and secure access across multi-account environments. - Regularly audit IAM configurations to ensure compliance with NIST CSF, HITRUST, HIPAA, SOC 2, and GDPR. - Automate IAM provisioning and de-provisioning workflows using Terraform, CloudFormation, or Ansible. - Troubleshoot IAM-related issues, including access failures, policy conflicts, and authentication errors. - Collaborate with security, networking, and application teams to integrate IAM best practices into cloud deployments. - Support incident response and forensic investigations by analyzing IAM logs and access patterns using AWS CloudTrail and Azure Monitor. - Implement and manage AWS services such as: - AWS Organizations for account governance. - AWS Control Tower for guardrails and account provisioning. - AWS Cognito for identity federation and user authentication. - Assist in Azure IAM tasks, including conditional access policies, identity protection, and integration with Active Directory. Qualifications - Bachelor’s degree in Computer Science, MIS, or related field, or equivalent experience. - 5+ years of experience in cloud engineering with a strong focus on IAM in AWS and/or Azure. - Hands-on experience with: - AWS IAM, Organizations, Control Tower, Cognito. - Infrastructure as Code tools (Terraform, CloudFormation). - Familiarity with authentication protocols (SAML, OIDC, OAuth 2.0). - AWS or Azure certifications (e.g., AWS Certified Security – Specialty, Azure Security Engineer Associate) are a plus. Requirements - Fully Remote Opportunity – Work from anywhere in the U.S. - Minimal Travel Required – Occasional travel opportunities (0-10%). - Video cameras must be used during all interviews, as well as during the initial week of orientation. - The deadline to submit applications for this posting is June 30, 2026. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - A variety of leadership and technical development academies to help build your skills and capabilities.

Role Description Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. The Technical Product Owner oversees the entire lifecycle of their products, from creation and maintenance to executing the strategic vision and roadmap. They act as a trusted partner to various business units, including Operations, Clinical, Account/Client Management, Customer Service, and Technical teams. This role drives initiatives from inception to execution, prioritizing key activities that significantly impact bottom-line performance. Notably, this position does not have any direct reports. Responsibilities - Develop and maintain strong relationships across product lines or business units, ensuring effective communication at all levels and fostering open dialogue with customers and stakeholders to identify and solve problems. - Oversee the entire product lifecycle, from idea intake to delivery of new products, capabilities, integrations, or other offerings. - Gain a deep understanding of customer experiences to develop technical and strategic roadmaps, providing oversight across all roadmaps. - Manage and prioritize ideas and enhancement requests from internal and external clients, influencing the roadmap when appropriate. - Lead and participate in business and industry workgroups, contributing meaningful input into product roadmaps and strategy. - Develop and champion business cases for new initiatives, defining appropriate metrics and measurements for product success, value propositions, and value mappings. - Prioritize work to ensure development efforts focus on delivering the most impactful outcomes for business owners and stakeholders, aligned with required timelines and corporate objectives. - Collaborate with design, architecture, and engineering teams to ensure solutions address business problems identified in strategic initiatives and projects. - Work with business stakeholders to ensure proper requirement documentation, including those needed for system acceptance and adoptability. - Act as a trusted advisor to support key business units and customers in available product offerings. - Foster a collaborative environment for sharing knowledge, innovation, and learning across the organization. - Work with internal departments and/or customers to evaluate and improve the configuration and supportability of products. - Serve as a subject matter expert (SME) on assigned products. Qualifications - 10+ years Leading Healthcare Technology Products, including direct experience as a Product Owner in complex, regulated environments. - Deep understanding of Pharmacy or PBM Ecosystems is highly preferred and critical for success in this role. - Demonstrated ability to Own Products from intake and strategy through delivery, roadmap execution, and continuous improvement. - Hands-on experience working in Agile Environments while partnering closely with Engineering, Architecture, and Business Teams to deliver solutions. - Strong skill in converting Complex Business Requirements into Technical Solutions, Supported by Data Analysis, Prioritization, and Measurable Outcomes. What you should expect in this role - Fully remote opportunity with the option to work anywhere within the United States. - Opportunities to travel through your work (0-10%). - Willingness to work a flexible schedule to accommodate business needs and travel as required. - Video cameras must be used during all interviews, as well as during the initial week of orientation. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - A variety of leadership and technical development academies to help build your skills and capabilities. Company Description Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Title: Bilingual Members & Providers Call Center Agent- Roseville, CA- Hybrid Location: Roseville, CA, United States Job Description: Req ID: 36141 Work Mode: Part-time onsite (3-4 days per week recurring) Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information. Your role in our mission - Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel. - Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs). - Documents call in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation. - Interfaces with team personnel, management, and customers in reference to customer service issues. - Conducts outbound calls to members in response to customer direction or other business needs. What we're looking for - High school diploma or G.E.D. - 6 months minimum, prefer on more years of customer service or other telephone experience. - Dental experience preferred - Bilingual (Spanish/English) required - Experience working with organizational functions and personnel. - Experience working with computer software and telephone technology and skilled in the use of help desk software. - Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities. What you should expect in this role - Business and analytical critical thinking skills. - Communication skills both written and oral. - Ability to work independently. - Ability to follow oral and written directions. - Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers. - Additional details regarding the role: Onsite Location: Gainwell Technologies 620 Roseville Parkway Roseville, CA 95747 Hourly rate that will be offered: - $25/hour Bilingual - $23/hour Not Bilingual Schedule / Operational Hours (subject to change): - Hybrid / Onsite 8:00am to 5:00pm PST zone - Onsite – Tuesday through Thursday - Hybrid / Remote – Monday and Friday The pay range for this position is [[salaryMin]] - [[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

• design, develop, install, test and document applications software • support coordination between application architects and developers • define and develop project requirements, functional specifications • develop technical documentation and test plans • work closely with software developers

• Oversee and integrate the work of Product Marketing and Field Marketing/ABM Strategy to create unified marketing strategies for Gainwell’s solutions, ensuring alignment with company goals and market needs. • Develop and lead the go-to-market plans for Gainwell public health and Medicaid solutions, focusing on positioning, messaging, and differentiation across both product and account-specific marketing campaigns. • Work closely with product management, sales, account leaders, and sector growth leaders to ensure that marketing efforts support both broad product initiatives and targeted ABM programs for key state accounts. • Ensure that core messaging and value propositions are consistent across all product and account marketing initiatives, effectively communicating the value of Gainwell’s solutions to public sector decision-makers. • Lead a Field Marketing/ABM team to tailor product messaging for specific state accounts, ensuring personalized marketing efforts align with broader company objectives. • Lead the development of marketing assets, campaigns, and sales enablement tools that support both product-level and account-level needs, providing the Field Marketing team with resources to target decision-makers effectively. • Leverage insights from Field Marketing/ABM and product teams to refine go-to-market strategies and continually improve positioning based on market feedback, competitive analysis, and customer needs. • Define and track key performance indicators (KPIs) across product marketing and ABM initiatives, ensuring campaigns and strategies deliver measurable impact on growth and customer engagement.

• manages end-to-end product and engineering delivery • leads the evolution of product management and engineering best practices • oversees enhancement, design, pricing, and lifecycle management of products and services • partners with customers, stakeholders, and development teams • drives secure development practices across the lifecycle • identifies opportunities to leverage AI/ML • manages client expectations and balances organizational and customer priorities • maintains revenue forecasts • builds and leads high-performing engineering teams • oversees operating and personnel budgets

• Design, implement, and administer Database Activity Monitoring (DAM) infrastructure. • Support Database Activity Monitoring software (e.g., agent) deployments, troubleshooting, and lifecycle management. • Provides incident support, including on-call, to investigations and/or Database Activity Monitoring related outages. • Performs Database Activity Monitoring software patching, upgrades, and vulnerability remediation. • Creates, tests, and tunes policy rules to align with industry and internal monitoring criteria including NIST, HIPAA, CCPA, etc. • Performs thorough product evaluations, recommends, and implements products/services for new or replacement data security technologies. • Develops, maintains, and reviews operating procedures, solution topology diagrams, and reporting metrics. • Performs regular service reporting including completed actions, upcoming activities, and recommendations to stakeholders. • Influences and contributes to the data security program development and roadmap planning. • Provides support and guidance to other security resources including business partners and suppliers. • Trains and educates staff to use software solutions safely and efficiently.