• Develop and administer effective communication strategies to include outbound dialer campaigns, text messaging, email, letter and live chat (60%) • Proactively and effectively communicate with leadership on all communication strategies (20%) • Develop effective reporting and analytics to drive performance, improve compliance and efficiencies. Analyze large sets of data, makes recommendations based on data and business needs (10%) • Work on cross functional teams to deliver process improvement initiatives (5%) • Ad-hoc assignments or projects as outlined by manager (5%)

• Provides quality customer service and sales in a Contact Center environment • Creates an exceptional Customer experience supporting inquiries via phone, written, chat, etc. • Completes a broad range of financial transactions with accuracy and efficiency • Follows all bank policies and procedures to reduce risk

Role Description As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions - Completes accurate patient appointment scheduling across multiple clinics, depending on assignment. - Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. - Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. - For non-urgent requests (refills, clinical questions), accurately documents and routes communications to the appropriate staff via the EMR. - Verifies patient demographics and insurance information, ensuring compliance with applicable requirements. - Researches patient requests within the medical record, provides necessary information, and resolves inquiries effectively while maintaining patient confidentiality. - Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively. - Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards. - Performs other duties as assigned. - Complies with all policies and standards. This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred - 1-3 years of experience in scheduling, operations, or healthcare administration required - 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations Requirements - Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. - Excellent verbal and written communication skills with strong customer service orientation. - Delivers prompt, courteous, and knowledgeable support to customers. - Strong problem-solving skills and attention to detail. - Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments. - Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement

Role Description Nuestra empresa líder en la prestación de servicios con más de 100 colaboradores se encuentra en búsqueda de nuevos talentos con disponibilidad para trabajar como: - TELEOPERADOR DE ATC CROSSELING - ENTEL (TRABAJO DESDE CASA A NIVEL NACIONAL) HORARIO DE TRABAJO (SOLO FULL TIME): Jornada de 48 horas semanales - LUNES A DOMINGO - Descanso ROTATIVO - RANGO PM: DE 1 PM A 00 AM (8 HRS LABORABLES + BREAK) CAPACITACIÓN REMOTA PAGADA: - Duración: 12 días teoría + 12 días OJT - Horario: - 9:00 a.m. a 5:00 p.m. (teoría) - 1:00 p.m. a 9:00 p.m. (OJT) - Pago: - S/12 por día asistido aula - S/20 por día asistido OJT SUELDO: - PLANILLA COMPLETA - S/1130 con todos los beneficios de ley + COMISIONES ILIMITADAS + VARIABLE hasta S/.250 - Pagos MENSUALES Y PUNTUALES - Capacitación online - Línea de carrera - Convenios corporativos, educativos y de salud Qualifications - Secundaria completa - Disponibilidad para laborar de manera 100% remota - Contar con laptop o computadora para gestión remota: - Procesador Intel Core i3 en adelante (a partir de 6ta generación) - Ryzen 3 en adelante o AMD8 en adelante - Memoria RAM 8 GB - Windows 10 u 11 - Disco sólido - Espacio libre en Disco C mínimo 75 GB - Internet cableado de 50 a más mbps - Headsets y cámara web - Manejo básico de computadora - Actitud proactiva y ganas de aprender - Con experiencia en Atc o Crosseling en CALL CENTER o PRESENCIAL (De preferencia) Requirements - Brindar asesoría y soluciones respecto a consultas, problemas o reclamos de usuarios actuales o potenciales de Entel (Pre y Post pago). - Al término de la atención se debe abordar y cerrar la venta sugerida. Benefits - ¡¡OFERTA VÁLIDA A NIVEL NACIONAL!!