Travel + Leisure Co.

• Supports the Inventory Swap process for Resort Optimization Operations by preparing timeshare contracts and ensuring compliance with company policies, regulations, and legal requirements. • Involves verifying, reviewing, validating, and auditing contractual documents. • Coordinating backend processes and ensuring accurate documentation. • Responsible for auditing all contract requests for accuracy and ensuring clear deed transfers are completed. • Requires close collaboration with multiple departments to fulfill contractual obligations. • Complete contract generation duties (55% time). • Complete administrative processes in order to support Swap Specialists (35% time). • Coordinate intake processes for all inputs and case management (5% time). • Performs other duties as needed (5% time).

• Utilize effective soft collections approach to negotiate and collect past due monies • Analyze situations and determine best payment plans • Maintain professional and friendly demeanor during calls • Work independently in an At-Home position while meeting performance standards

Role Description We are seeking an experienced Collections Representative to join our team! - High volume outbound calls to negotiate, service, and collect on portfolio accounts. - Deliver outstanding customer service to maximize satisfaction and mitigate complaints or escalations. - Provide accurate advice on products, services, and accounts. - Maximize recovery of arrears to ensure targets are consistently met. - Work toward solutions with customers through empathy and negotiation. - Make sound decisions based on customer’s ability and willingness to pay, aligned with legislative and policy guidelines. - Implement timely resolutions for delinquent or irregular accounts. - Maintain accurate records in collections and servicing systems while ensuring confidentiality. - Follow up on accounts to ensure payment plans are fulfilled. - Comply with regulations by completing required training and testing. - Contribute proactively in team meetings to improve collections and recovery strategies. - Achieve KPIs and targets on both individual and departmental levels. - Perform account administration and other duties as required. Qualifications - Excellent time management and self-motivation skills. - Flexibility and adaptability to thrive in a fast-paced environment. - Ability to work rostered hours when required. - Intermediate Microsoft Office proficiency. - Strong negotiation skills with patience, perseverance, and empathy. - Experience in collections, customer service, or sales call center environments. Benefits - Comprehensive benefits package including health insurance and retirement plans. - Professional development opportunities to support career growth. - Discounted hotel stays across Australia, Fiji, and New Zealand. - Subsidized private health cover upon successful completion of probation.

Role Description Establish commonality and build rapport with prospective and/or current owners. Articulate the benefits of traveling with Travel + Leisure Co. Demonstrate a positive attitude within a high-energy environment. - Conduct virtual presentations about our award-winning resorts. - Find commonality with prospective and/or current owners. - Communicate the benefits of traveling with Wyndham Destinations. - Generate sales through initializing transactions and utilizing proper closing techniques. - Leads are prequalified and provided by the company. - Attend ongoing, advanced sales and career training. Responsibilities include, but are not limited to: - Effectively present and deliver sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time). - Attend all scheduled training sessions, department meetings, keep current on sales information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%) Qualifications - 1 to 3 years of sales and/or marketing experience is preferred, not required. - Must maintain production standards. - Must have the applicable real estate and/or timeshare license or the ability to obtain one. - High School Diploma or equivalent is required. Requirements - Initial Paid Training, covering our sales process, product knowledge, and the psychology of the sale. - Needs to be able to overcome objections and perform within a short, luxury sales cycle. - Must be energetic, outgoing and tenacious. - General computer and smart device skills, Zoom. Benefits - Medical - Dental - Vision - Flexible spending accounts - Life and accident coverage - Disability - Wish day paid time to volunteer at an approved organization of your choice - 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) - Legal and identity theft plan - Voluntary income protection benefits - Wellness program (subject to provider availability) - Employee Assistance Program - Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

• Develop and administer effective communication strategies to include outbound dialer campaigns, text messaging, email, letter and live chat (60%) • Proactively and effectively communicate with leadership on all communication strategies (20%) • Develop effective reporting and analytics to drive performance, improve compliance and efficiencies. Analyze large sets of data, makes recommendations based on data and business needs (10%) • Work on cross functional teams to deliver process improvement initiatives (5%) • Ad-hoc assignments or projects as outlined by manager (5%)

• Connect with Wyndham Owners to invite them on a special invitation for a short getaway • Show off the resorts to expand their relationship with us • Work from home or our state-of-the-art vacation center • Ability to make commissions while helping owners make amazing memories

• Lead, coach, and develop a team of accounting professionals, including performance reviews, training, and team-building initiatives • Oversee the month-end close process, ensuring accuracy and adherence to tight deadlines • Direct and continuously enhance HOA accounting processes, driving efficiency and operational effectiveness • Partner with peer managers to ensure consistency and alignment across the department • Prepare and deliver financial reporting and analysis to internal stakeholders, including Corporate Accounting and senior leadership • Support system conversions and ongoing general ledger (GL) operations • Participate in and lead special projects and initiatives as assigned • Coordinate and consolidate information for external HOA audits • Manage budgeting and forecasting activities • Operate with a high level of autonomy while proactively keeping leadership informed of key developments and risks • Influence both property-level (resort) and corporate-level financial operations and decision-making

Role Description Now is the time to give yourself the work to life balance that you've always wanted, as this is a work from home opportunity! As an Inbound (Call Transfer) Sales Specialist, you’ll connect with customers being connected or forwarded/transferred to you, who want to learn more about Travel & Leisure timeshare products. You’ll blend exceptional communication skills with marketing savvy to sell deeply discounted, highly appealing vacation packages over the phone. These packages are designed to highlight our resorts and allow customers to experience what it’s like to own their vacations. You'll have the ability to work from home or from our state-of-the-art vacation center. This is your chance to make amazing commissions while helping customers make amazing memories. Though no two days are the same at Travel + Leisure, you’ll have the opportunity to: - Receive inbound calls transferred from various sources to promote company products. - Sell approved vacation packages to customers over the phone. - Explain the details and sales terms of vacation offers. - Determine guest eligibility to qualify for and purchase timeshare offers. - Answer all customer questions appropriately and effectively. - Provide outstanding service to ensure customer expectations are met or exceeded. Qualifications - High school diploma or GED. - Excellent communication skills and a strong customer focus. - Sales-minded professionalism. - Hospitality, sales, call center, or marketing experience. - Ability to overcome challenges and objections. - Ability to work in a goal and performance-based environment. Requirements Please note that all newly hired employees will be given a schedule of 4:00pm to 11:00pm on weekdays and 1:00pm to 8:00pm on weekends after they have completed their initial training. Benefits We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: - Medical - Dental - Vision - Flexible spending accounts - Life and accident coverage - Disability - Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) - Wish day paid time to volunteer at an approved organization of your choice - 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) - Legal and identity theft plan - Voluntary income protection benefits - Wellness program (subject to provider availability) - Employee Assistance Program

• Analyze booking trends and benefit usage across accounts to identify trends, unapproved collaborations, or rule violations • Collaborate with business unit leaders and specialized departments such as Legal, Club, Operations, Title Services, and HR to determine thresholds and successfully investigate all Club, Legal, or Compliance potential violations • Lead process evaluations and identify opportunities to improve efficiencies • Follow up on outstanding action points within an agreed-upon timetable and ensure all issues are closed in a timely manner • Monitor all issues identified during the analysis and investigation process • Develop controls to mitigate future risk • Collaborate with Legal, Club and HR to evaluate controls related to Point Utilization, Booking Trends, Contact Center Operations, Sales and Marketing, and 3rd Party Activity • Formulate recommendations to improve internal control processes and other value-added opportunities • Creating reports and developing tools and processes to automate reports • Analyzing large amounts of data relating to sales, customers, or financial performance • Using Structured Query Language (SQL) and other coding languages to extract data • Aligning reports to business objectives and key performance indicators • Collaborating with other business areas and leaders to identify reporting needs • Accessing existing databases and creating processes for storage of new data • Identify operational or financial variances and develop and implement forecast models for planning and control • Perform other duties as needed

• Provide education on inventory swap options, program details, and maintenance fees (35% time) • Prepare and deliver worksheets and documentation to support contract processing (15% time) • Maintain ongoing communication with owners and internal partners; support document review, accuracy, and closings (45% time) • Conduct post-closing follow-up to ensure account accuracy and completion of processes (5% time)