• Provides quality customer service and sales in a Contact Center environment • Creates an exceptional Customer experience supporting inquiries via phone, written, chat, etc. • Completes a broad range of financial transactions with accuracy and efficiency • Follows all bank policies and procedures to reduce risk

Role Description As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions - Completes accurate patient appointment scheduling across multiple clinics, depending on assignment. - Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. - Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. - For non-urgent requests (refills, clinical questions), accurately documents and routes communications to the appropriate staff via the EMR. - Verifies patient demographics and insurance information, ensuring compliance with applicable requirements. - Researches patient requests within the medical record, provides necessary information, and resolves inquiries effectively while maintaining patient confidentiality. - Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively. - Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards. - Performs other duties as assigned. - Complies with all policies and standards. This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred - 1-3 years of experience in scheduling, operations, or healthcare administration required - 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations Requirements - Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. - Excellent verbal and written communication skills with strong customer service orientation. - Delivers prompt, courteous, and knowledgeable support to customers. - Strong problem-solving skills and attention to detail. - Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments. - Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement

Role Description Nuestra empresa líder en la prestación de servicios con más de 100 colaboradores se encuentra en búsqueda de nuevos talentos con disponibilidad para trabajar como: - TELEOPERADOR DE ATC CROSSELING - ENTEL (TRABAJO DESDE CASA A NIVEL NACIONAL) HORARIO DE TRABAJO (SOLO FULL TIME): Jornada de 48 horas semanales - LUNES A DOMINGO - Descanso ROTATIVO - RANGO PM: DE 1 PM A 00 AM (8 HRS LABORABLES + BREAK) CAPACITACIÓN REMOTA PAGADA: - Duración: 12 días teoría + 12 días OJT - Horario: - 9:00 a.m. a 5:00 p.m. (teoría) - 1:00 p.m. a 9:00 p.m. (OJT) - Pago: - S/12 por día asistido aula - S/20 por día asistido OJT SUELDO: - PLANILLA COMPLETA - S/1130 con todos los beneficios de ley + COMISIONES ILIMITADAS + VARIABLE hasta S/.250 - Pagos MENSUALES Y PUNTUALES - Capacitación online - Línea de carrera - Convenios corporativos, educativos y de salud Qualifications - Secundaria completa - Disponibilidad para laborar de manera 100% remota - Contar con laptop o computadora para gestión remota: - Procesador Intel Core i3 en adelante (a partir de 6ta generación) - Ryzen 3 en adelante o AMD8 en adelante - Memoria RAM 8 GB - Windows 10 u 11 - Disco sólido - Espacio libre en Disco C mínimo 75 GB - Internet cableado de 50 a más mbps - Headsets y cámara web - Manejo básico de computadora - Actitud proactiva y ganas de aprender - Con experiencia en Atc o Crosseling en CALL CENTER o PRESENCIAL (De preferencia) Requirements - Brindar asesoría y soluciones respecto a consultas, problemas o reclamos de usuarios actuales o potenciales de Entel (Pre y Post pago). - Al término de la atención se debe abordar y cerrar la venta sugerida. Benefits - ¡¡OFERTA VÁLIDA A NIVEL NACIONAL!!

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. You’ll play a lead role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is where you can bring your compassion for others while building your career. This position is full-time, Monday - Friday. Employees are required to have flexibility to work during our normal business hours of 8:00 am - 5:00 pm EST. This will be on the job training and the hours during training will be during normal business hours. Primary Responsibilities: - Provide expertise and customer service support to long-term care providers and members - Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers - Identify and resolve operational problems using defined processes, expertise and judgment - Investigate claim, prior authorization, enrollment and revalidation and/or customer service issues as identified and communicate resolution to customers - Provide feedback to team members regarding improvement opportunities This role is equally challenging and rewarding. Within a high-volume environment, you’ll need to model and act as an ambassador for the company while solving complex health care inquiries. The Call Center Representative acts as a customer advocate to resolve escalated and complex issues. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED - Must be 18 years of age OR older - 2+ years of healthcare customer service experience analyzing and solving customer problems - 1+ years of medical claims (reviewing/processing) experience - 1+ years of working in a call center environment or experience managing heavy call volumes - Knowledge reviewing medical codes (CPT, HCPCS, and/or ICD-10) - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Ability to work Monday - Friday, 8:00 am - 5:00 pm EST Requirements - Experience with Medical Prior Authorizations Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills - Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $20 - $36 per hour based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.