• Use your extensive product knowledge to act as a subject matter expert and advisor to our consulting teams • Support high-stakes customer implementations and pre-sale activities • Drive internal enablement initiatives • Mentor and advise consultants, including shadowing on customer calls • Collaborate with the Product team to understand new features and create essential training and enablement collateral for consultants and subcontractors • Provide expert assistance on escalated customer implementations to ensure successful outcomes and support pre-sale activities • Travel an estimated 25% for customer visits, industry events, and department training

• Become an expert in Kevel, our APIs, and what they can do. • Work closely with Kevel’s Sales team to develop and deliver compelling technical presentations, demonstrations, and proposals that showcase the value of our offerings. • Provide pre-sales strategic technical support, answer customer inquiries, and address questions about product functionality and compatibility. • Ensure successful implementation and integration of Kevel’s products and services. • Provide technical guidance, onboarding, training and support to the customer throughout the project lifecycle. • Act as the primary technical point of contact for the customer, monitor performance, and troubleshoot strategic technical issues. • Assist in the completion of customer RFPs and security/infrastructure questionnaires. • Own and drive relationships with technical audiences of all kinds, from integrating engineers to CTOs, understanding business objectives and explaining solutions. • Work alongside Customer Success Managers to assist with explaining and aligning on technical strategy with non-technical customer team members. • Be the voice of the customer internally at Kevel, engaging with and influencing our Product and Engineering teams to identify new opportunities to drive customer value and adoption. • Identify and map customer initiatives and business problems to Kevel’s product offerings to drive growth and product adoption opportunities.

• Supports the design, evaluation, and integration of utility‑scale energy storage systems (ESS). • Conducts technical due diligence for inverter products, evaluating performance, reliability, safety, and compliance. • Reviews and validates technical specifications, certifications, vendor data, and control features. • Develops internal tools for sizing, system modeling, and design validation. • Participates in product roadmap discussions, providing engineering input on features, testing needs, integration and certification requirements. • Collaborates with procurement, product management, and R&D to align supplier capabilities with internal requirements and commercial timelines. • Provides engineering guidance for project‑specific requirements and customer‑driven customizations. • Maintains documentation traceability, vendor evaluation records, and internal decision logs.

• Master our platform inside and out, becoming the expert who can guide customers through their unique challenges. You’ll develop such deep knowledge that you can help customers understand their options, weigh tradeoffs, and determine if Goldsky is the right fit for their needs. • Our customers need to consume data in many different ways, and you’ll be at the forefront of building reusable data products that streamline these processes. You’ll spot patterns in customer needs and transform them into scalable solutions. • Create compelling demos and detailed guides to showcase our platform’s capabilities. Your work will help customers discover and implement our solutions independently. • In the rapidly evolving Web3 space, you’ll encounter novel technical challenges daily. Your problem-solving skills will shine as you develop practical solutions, investigate root causes, and iterate until you find the optimal approach.