• Serve as a trusted technical advisor for strategic customers with complex CNC and sheet metal manufacturing needs • Lead technical scoping discussions, translating customer requirements into manufacturable, scalable solutions • Support customers through prototype → production transitions, anticipating manufacturing risks early • Perform detailed DFM/DFA reviews for CNC-machined and sheet metal components • Evaluate part geometry, tolerances, GD&T, material selection, and finish requirements for manufacturability and cost • Provide cost optimization recommendations based on process selection, feature simplification, and volume scaling • Support quoting efforts with manufacturing-informed input on feasibility, risk, and lead time • Evaluate and guide on mechanical assemblies, including: • Part-to-part fit, stack-ups, and tolerance interactions • Fastener selection, joint design, and access for assembly • Assembly sequencing and installation considerations • Help customers identify risks related to assembly, serviceability, and field installation • Provide feedback that improves downstream assembly efficiency and reduces rework • Review and interpret engineering drawings with strong command of GD&T • Perform CAD work, including: • Design updates for manufacturability • Parametric 3D Modeling & Visualization • Detailed Documentation & Drafting with GD&T • Optimizing CAD - CNC to Die Cast and 3DP to IM • Reverse engineering • Collaborate cross-functionally with Sales, Operations, Quality, and LoB teams • Apply working knowledge of ISO 9001 and AS9100D requirements in customer discussions and internal workflows • Identify quality risks early and ensure proper requirements definition (“quality in, quality out”)

• Define Pantheon-specific Next.js architecture patterns, playbooks, and reference implementations. • Build reusable code templates, starter kits, and migration tools to streamline internal delivery. • Establish standards for deployment, monitoring, and performance optimization on Pantheon infrastructure. • Lead workshops and training sessions to upskill the Professional Services team. • Create internal documentation, knowledge base articles, and enablement resources. • Conduct technical discovery sessions with customers migrating from Frontend Sites or implementing Next.js. • Assess existing architectures and create tailored migration strategies. • Perform hands-on migration work, including code refactoring, platform updates, and deployment guidance. • Advise on rendering strategies (SSR, SSG, ISR), authentication, caching, CDN configuration, and other best practices. • Document lessons learned and continuously refine playbooks based on real-world experience. • Work with Product and Engineering teams to provide customer feedback and platform improvement recommendations. • Partner with Sales to scope Next.js opportunities and support pre-sales technical discussions. • Collaborate with Customer Success to define success criteria, health metrics, and post-launch guidance for Next.js customers.

• Maintain an expert status on all Restaurant365 features and partnering platforms • Understanding clients’ requirements, identifying gaps (if any) between clients’ requirements, and defining solutions to bridge the gap • Create and deliver powerful presentations that clearly communicate the uniqueness of the value proposition • Setting up and maintaining demonstration platforms for existing and new features • Acting as a technical resource for sales team with specific questions regarding the R365 product and partnering solutions • Establish a connection with potential candidates by discussing and understanding the everyday experiences of an operator, ideally drawing from their own personal backgrounds • Training the sales team on product knowledge and new features • RFP assistance for sales team • Consult marketing from an R365 product and partnering product knowledge standpoint • Perform webinars for marketing and sales purposes • QA of newly released features delivering feedback to the product team • Other duties as assigned

• Function as the technical lead and trusted advisor through the sales cycle • Conduct discovery sessions directly with prospective and existing customers to gather business and technology requirements • Translate technical architecture into business outcomes for C-suite stakeholders (CTO, COO, VP of Supply Chain) • Demonstrate the value of Cleo solutions through presentations and demonstrations on-site and remote • Collaborate with Product Management to provide 'voice of the customer' feedback, influencing the product roadmap based on market trends and prospect requirements • Assess, scope, and complete proofs of concept (POCs) to demonstrate the value of Cleo’s solutions in a customer environment • Lead the technical response for RFI/RFPs, ensuring our unique value propositions are clearly articulated against competitor weaknesses