Kevel

Role Description We're looking for a Senior Product Designer who operates comfortably at both high and ground level — someone who can shape the long-term design vision and strategy while also rolling up their sleeves to ship polished, user-centered experiences. Reporting directly to the Chief Product Officer (CPO), you'll be a key voice in shaping how we build products our customers love at Kevel. Location: Remote. This position is fully remote and can be based out of our Porto or Copenhagen offices, or fully remote from Spain or Australia. Candidates in these specific locations are preferred, however, we are open to other EU locations as well. What You'll Accomplish - Define and champion a cohesive Design vision across product lines; partner with the CPO, R&D leadership, and commercial teams to translate business goals into design principles and a scalable design system. - Lead end-to-end design for key product surfaces — from discovery and user research through wireframes, prototypes, and high-fidelity specs ready for engineering handoff. Covering both UI and UX design streams. - Act as the voice of design in product and engineering planning; align stakeholders early, facilitate design critiques, and raise the bar across the organization. - Set UX/UI strategy and design direction in partnership with the CPO. - Drive end-to-end design from research through final delivery. - Conduct user research, synthesize insights, and translate findings into actionable design decisions. - Build and maintain a scalable design system and documentation. - Implement AI tools to speed up production and maintain design components. - Collaborate with engineering to ensure quality implementation. - Be a leader; mentor and provide feedback and direction to other designers on the team. - Define and track UX metrics to evaluate and improve outcomes. - Facilitate workshops, sprints, and design reviews with stakeholders utilizing current UX and design thinking practices. - Collect feedback from customer-facing teams and product managers to inform design direction. Qualifications - 8+ years of UX/UI/product design experience, including work at a strategic level. - A strong portfolio demonstrating both systems thinking and refined craft. - Proficiency in Figma and prototyping tools. - Proficient and up to date with using AI tools within the design practice. - Experience partnering with senior leadership and influencing product direction. - Solid understanding of user research methodologies. - Comfortable with ambiguity and able to drive clarity independently. - Clear communicator who can articulate design decisions to non-designers. - A passion to create highly functional products that are a delight to use. Benefits - Fully Remote Team: 100% remote work environment with employees located around the world. - Flexible Working Hours: Employees can work when they work best. - Comprehensive Health Benefits: Employer paid medical benefits for employees and their families (packages vary across location). - Rest and Relaxation: Unlimited personal time off, Paid Holidays, and a Kevel Holiday Break (from 12/24 - 1/1 every year). - KefelFest: Annual corporate retreat for collaboration, team building, celebration, and fun. - Home Office Stipend: New windows or mac machine + a $500 home office allowance. - Parental Leave Support: Salary continuation and benefits for employees growing their families. - Free Press Benefits: $300 annual allowance to subscribe to a news source of your choice. - Award-winning team: Numerous Best Places to Work Awards and awards for Innovation and best-in-class products. - Full transparency: Encouragement to read more about company values through the Company Constitution and Employee Bill of Rights.

• Become an expert in Kevel, our APIs, and what they enable customers to build. • Own the technical success of customers post-sale, ensuring smooth implementation and long-term adoption of Kevel’s solutions. • Drive and support the implementation and integration of Kevel’s products and services within customer environments. • Provide technical onboarding, training, and ongoing guidance throughout the customer lifecycle. • Act as the primary technical point of contact, proactively monitoring performance and troubleshooting complex technical issues. • Build strong relationships with technical stakeholders—from hands-on engineers to CTOs—while aligning solutions to business objectives. • Partner with Customer Success Managers to translate technical strategies for non-technical stakeholders and ensure alignment across teams. • Serve as the voice of the customer internally, collaborating with Product and Engineering to influence roadmap and improve customer outcomes. • Identify opportunities to expand product adoption by mapping customer goals and initiatives to Kevel’s capabilities. • Contribute to documentation, best practices, and reusable implementation frameworks to scale customer success.

• Own retention and expansion targets across commerce media accounts, partnering with Strategy Leads on growth planning and commercial execution • Operationalize commerce media strategies across onsite, offsite, and data monetization programs to drive advertiser adoption and revenue growth • Lead business reviews, maturity assessments, and monetization planning sessions with senior retail media stakeholders • Translate growth strategy into platform adoption, product utilization, and measurable performance outcomes • Serve as the primary day-to-day client operator - managing cadence calls, troubleshooting issues, supporting onboarding and implementations, driving product adoption, and delivering demos as needed • Partner cross-functionally with Sales, Strategy, Solutions Architects, and Product to execute expansion initiatives and deliver customer value

• Partner with Sales to understand customer goals and technical requirements, translating them into tailored solutions. • Design and present solution architectures, demos, and proof-of-concepts. • Support RFPs, RFIs, and technical evaluations with accurate responses. • Act as a technical advisor during the sales cycle, guiding deal strategy and building customer confidence. • Lead customers through onboarding, integration, and implementation. • Provide ongoing technical guidance, troubleshooting, and best practices. • Capture and relay customer feedback to influence product roadmap and improvements.

• Own a defined territory across the Americas, targeting enterprise retailers and commerce partners. • Prospect, qualify, and close net-new enterprise opportunities. • Develop account-based strategies with Marketing to generate and nurture pipeline. • Lead the full sales lifecycle from discovery to negotiation and close. • Engage executive stakeholders and maintain accurate forecasting in CRM. • Diagnose customer monetization challenges and position Kevel as a strategic partner.

• Provide technical support for all Kevel products and customers via email, Slack and Zoom meetings • Investigate and resolve technical issues, primarily related to topics above i.e. ad decisioning, pacing, targeting and reporting, as well as product information, configuration settings and user management • Monitoring and managing the support ticket queue • Manage escalation of investigations, incidents and bugs to Kevel’s Engineering team • Help improve service and product quality by surfacing customer feedback to appropriate internal teams, such as the Product Team • Contribute to writing, editing and proofreading materials for the company's products, including documentation, manuals, instructional materials, etc. • Develop tooling to improve support investigations and resolutions • Perform other duties and responsibilities as required or requested

• Own end-to-end customer strategy for Kevel’s most critical US based customers and partners, accountable for long-term value creation, relationship health, and strategic alignment beyond individual sales cycles. • Work with the broader Business Strategy team to define and operationalize customer-specific strategies and partner with Sales, Customer Success, Solutions, and Professional Services in aligning around a unified account vision and execution plan. • Execute the strategic direction for Professional Services engagement across key accounts, including packaging, positioning, delivery models, and margin-conscious deployment in support of customer outcomes. • Serve as the executive point of accountability for complex, multi-threaded customer relationships, including escalations, renewals risk, and long-term expansion opportunities.

• Become an expert in Kevel, our APIs, and what they can do. • Work closely with Kevel’s Sales team to develop and deliver compelling technical presentations, demonstrations, and proposals that showcase the value of our offerings. • Provide pre-sales strategic technical support, answer customer inquiries, and address questions about product functionality and compatibility. • Ensure successful implementation and integration of Kevel’s products and services. • Provide technical guidance, onboarding, training and support to the customer throughout the project lifecycle. • Act as the primary technical point of contact for the customer, monitor performance, and troubleshoot strategic technical issues. • Assist in the completion of customer RFPs and security/infrastructure questionnaires. • Own and drive relationships with technical audiences of all kinds, from integrating engineers to CTOs, understanding business objectives and explaining solutions. • Work alongside Customer Success Managers to assist with explaining and aligning on technical strategy with non-technical customer team members. • Be the voice of the customer internally at Kevel, engaging with and influencing our Product and Engineering teams to identify new opportunities to drive customer value and adoption. • Identify and map customer initiatives and business problems to Kevel’s product offerings to drive growth and product adoption opportunities.

• Own and deliver U.S. and Canada revenue targets, driving net-new enterprise customer acquisition and strategic account expansion. • Expand Kevel’s presence across retailers, marketplaces, and commerce partners building retail media networks. • Develop and execute a focused go-to-market strategy aligned to target segments, ICPs, and strategic verticals. • Act as executive sponsor on key accounts, strengthening long-term strategic partnerships. • Serve as a player-coach, personally leading and closing high-value, complex deals while building a scalable sales motion. • Lead the full enterprise sales lifecycle — from executive-level prospecting through deal structuring, negotiation, and close. • Navigate multi-threaded sales cycles involving C-level stakeholders, product teams, procurement, legal, and technical buyers. • Provide accurate forecasting and pipeline visibility, establishing operational rigor and revenue predictability. • Recruit, develop, and lead a high-performing team of Account Executives and Strategic Account Managers. • Establish clear KPIs, accountability structures, and coaching frameworks that elevate performance. • Build scalable processes across prospecting, qualification, deal strategy, pricing, and expansion. • Foster a high-performing, inclusive, and equitable culture aligned with Kevel’s values. • Partner closely with Marketing, Product, Solutions Architecture, and Customer Success to refine positioning, pricing, and packaging. • Translate market and customer insights into actionable feedback for product and executive leadership. • Monitor competitive dynamics and retail media trends to inform positioning and differentiation.