Kevel

Role Description Kevel is looking for a Technical Product Enablement Manager to be the bridge between our product and the teams who bring it to market. Reporting to the Chief Product Officer, you'll own how product knowledge flows through the business from the moment a feature ships to the moment a seller confidently demos it, a CSM answers a tricky adoption question, or a marketer writes copy that actually reflects what the platform can do. This is a role for someone who loves making complex products understandable. You'll build and maintain the systems, content, and programs that keep our commercial teams sharp on a fast-evolving platform. This includes documentation, enablement programs, sales collateral, and product marketing materials with AI-augmented workflows at the core of how you scale. You'll work cross-functionally with Product, Sales, CS, Solutions Architecture, and Marketing. If you're equal parts translator, builder, and systems-thinker and you get energy from turning product complexity into commercial clarity, we'd love to hear from you. Qualifications - 4+ years of experience in product enablement, product marketing, technical writing, or a related role — ideally within B2B SaaS, adtech, or retail media - A track record of building and maintaining product documentation or enablement content libraries at scale, with strong instincts for keeping content current rather than letting it drift - Exceptional written communication skills, with the ability to translate complex technical capabilities into clear, compelling language for commercial audiences - Hands-on experience with AI tools for content creation and workflow automation, and genuine enthusiasm for experimenting with new ways of working - Strong cross-functional collaboration skills — you're comfortable working with everyone from engineers and PMs to AEs and CS leaders, and you know how to surface what each group needs from the other - Experience designing and delivering training or onboarding programs, with an understanding of how adults actually learn and retain product knowledge - Familiarity with enablement and documentation tooling (e.g., Notion, Confluence, Highspot, Guru, or similar) and the judgment to evolve a tooling stack as needs change - A data-informed mindset — you measure whether enablement is working and iterate based on what you find - Comfort with ambiguity and a bias toward action; you can spot a knowledge gap and close it without waiting for a perfect brief - Bonus: experience in adtech, retail media, or programmatic advertising, or exposure to go-to-market planning for product launches Requirements - Own the end-to-end product knowledge base, maintaining accurate documentation that reflects the current state of the platform across all product areas - Partner with PMs to capture feature context at the point of build, ensuring release notes, internal briefs, and enablement materials land alongside every significant delivery - Develop scalable systems for keeping enablement content current — owning its lifecycle, not just its creation - Champion the use of AI tooling to streamline documentation processes, from generating first drafts of release notes and feature summaries to maintaining consistency across a large and evolving content library - Design and run onboarding and upskilling programs that reduce time-to-competency for commercial teams on new and updated product capabilities - Build and maintain a library of battlecards, positioning guides, demo scripts, and objection-handling frameworks in close collaboration with Sales and CS leadership - Identify where teams are losing deals or struggling with adoption due to product knowledge gaps, and close those gaps systematically - Drive adoption of self-serve resources so commercial teams can find answers independently, reducing ad hoc pull on engineering and product bandwidth - Partner with marketing to develop and refine product marketing materials — one-pagers, capability overviews, landing page copy, and launch collateral — ensuring they accurately reflect product reality and resonate with target buyers - Act as the product-to-market translation layer, ensuring messaging is grounded in genuine capability - Contribute to go-to-market planning for major releases, aligning internal enablement timing with external marketing moments - Experiment with and embed AI-assisted workflows across the enablement function, reducing manual overhead as the platform evolves - Establish best practices for AI use in content creation, balancing speed with accuracy and brand voice - Serve as the connective tissue between Product, Sales, CS, Solutions Architecture, and Marketing — surfacing knowledge gaps and feedback loops in both directions - Work closely with the CPO and PMs to shape how product strategy and roadmap direction is communicated across commercial functions - Own and evolve the internal tooling stack used for enablement, including documentation platforms, demo environments, and training delivery Benefits - Fully Remote Team: We are a 100% remote work environment with employees located around the world. - Flexible Working Hours: We trust our employees to communicate with their managers, and work when they work best. - Comprehensive Health Benefits: Kevel provides 100% employer paid medical benefits for our employees and their children, plus comprehensive, affordable coverage for all other dependents. - Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions. - Rest and Relaxation: Unlimited personal time off and Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year). - Kevelfest: Our annual corporate retreat! The entire Kevel team gets together once a year for a four-day in-person event filled with collaboration, team building, celebration, and fun! - Home Office Stipend: You’ll receive a new Windows or Mac machine (your choice) + a $500 (or equivalent currency) home office allowance. - Parental Leave Support: We support all parents with salary continuation and benefits when our employees are growing their families. - Free press benefits: You’ll receive a $300 (or equivalent currency) annual allowance to subscribe to the news source of your choice. - You’ll work with an award-winning team! - Full transparency: We embrace transparency and encourage you to read more about what we value through our Company Constitution and Employee Bill of Rights.

• Evolve the ad decision pipeline, including balancing and pacing, indexing, filtering, selection, and budgeting. • Improve the platform's architectural qualities, helping ensure our foundation provides the scalability, reliability, security, and performance our global customers require. • Work closely with the product management team to help design and build new features. • Help provide operational oversight for the platform, making sure we are up and running 24/7. • Work closely with our customer success teams to deliver value and drive growth.

• Evolve the ad decision pipeline, including balancing and pacing, indexing, filtering, selection, and budgeting. • Improve the platform's architectural qualities, helping ensure our foundation provides the scalability, reliability, security, and performance our global customers require. • Work closely with the product management team to help design and build new features. • Help provide operational oversight for the platform, making sure we are up and running 24/7. • Work closely with our customer success teams to deliver value and drive growth.

• Own a defined territory across the US and Canada, targeting enterprise retailers, marketplaces, and commerce partners. • Prospect, qualify, and close net-new enterprise opportunities. • Develop account-based strategies in partnership with Marketing to generate and nurture pipeline. • Meet and exceed assigned revenue and pipeline generation targets. • Lead the full sales lifecycle from discovery and solution positioning through negotiation and close. • Drive multi-threaded sales cycles engaging executive stakeholders, product leaders, technical teams, procurement, and legal. • Clearly articulate Kevel’s API-first value proposition and differentiated infrastructure model. • Structure and negotiate commercial agreements, MSAs, and long-term partnerships. • Maintain accurate forecasting and pipeline hygiene in CRM. • Diagnose customer monetization challenges and position Kevel as a strategic infrastructure partner — not just a vendor. • Collaborate closely with Solutions Architects and Product to design tailored solutions that meet technical and business objectives. • Educate prospects on building scalable retail media networks and modern ad serving architectures. • Provide structured market feedback to inform product and go-to-market strategy.

Role Description We're looking for a Senior Product Designer who operates comfortably at both high and ground level — someone who can shape the long-term design vision and strategy while also rolling up their sleeves to ship polished, user-centered experiences. Reporting directly to the Chief Product Officer (CPO), you'll be a key voice in shaping how we build products our customers love at Kevel. Location: Remote. This position is fully remote and can be based out of our Porto or Copenhagen offices, or fully remote from Spain or Australia. Candidates in these specific locations are preferred, however, we are open to other EU locations as well. What You'll Accomplish - Define and champion a cohesive Design vision across product lines; partner with the CPO, R&D leadership, and commercial teams to translate business goals into design principles and a scalable design system. - Lead end-to-end design for key product surfaces — from discovery and user research through wireframes, prototypes, and high-fidelity specs ready for engineering handoff. Covering both UI and UX design streams. - Act as the voice of design in product and engineering planning; align stakeholders early, facilitate design critiques, and raise the bar across the organization. - Set UX/UI strategy and design direction in partnership with the CPO. - Drive end-to-end design from research through final delivery. - Conduct user research, synthesize insights, and translate findings into actionable design decisions. - Build and maintain a scalable design system and documentation. - Implement AI tools to speed up production and maintain design components. - Collaborate with engineering to ensure quality implementation. - Be a leader; mentor and provide feedback and direction to other designers on the team. - Define and track UX metrics to evaluate and improve outcomes. - Facilitate workshops, sprints, and design reviews with stakeholders utilizing current UX and design thinking practices. - Collect feedback from customer-facing teams and product managers to inform design direction. Qualifications - 8+ years of UX/UI/product design experience, including work at a strategic level. - A strong portfolio demonstrating both systems thinking and refined craft. - Proficiency in Figma and prototyping tools. - Proficient and up to date with using AI tools within the design practice. - Experience partnering with senior leadership and influencing product direction. - Solid understanding of user research methodologies. - Comfortable with ambiguity and able to drive clarity independently. - Clear communicator who can articulate design decisions to non-designers. - A passion to create highly functional products that are a delight to use. Benefits - Fully Remote Team: 100% remote work environment with employees located around the world. - Flexible Working Hours: Employees can work when they work best. - Comprehensive Health Benefits: Employer paid medical benefits for employees and their families (packages vary across location). - Rest and Relaxation: Unlimited personal time off, Paid Holidays, and a Kevel Holiday Break (from 12/24 - 1/1 every year). - KefelFest: Annual corporate retreat for collaboration, team building, celebration, and fun. - Home Office Stipend: New windows or mac machine + a $500 home office allowance. - Parental Leave Support: Salary continuation and benefits for employees growing their families. - Free Press Benefits: $300 annual allowance to subscribe to a news source of your choice. - Award-winning team: Numerous Best Places to Work Awards and awards for Innovation and best-in-class products. - Full transparency: Encouragement to read more about company values through the Company Constitution and Employee Bill of Rights.

• Become an expert in Kevel, our APIs, and what they enable customers to build. • Own the technical success of customers post-sale, ensuring smooth implementation and long-term adoption of Kevel’s solutions. • Drive and support the implementation and integration of Kevel’s products and services within customer environments. • Provide technical onboarding, training, and ongoing guidance throughout the customer lifecycle. • Act as the primary technical point of contact, proactively monitoring performance and troubleshooting complex technical issues. • Build strong relationships with technical stakeholders—from hands-on engineers to CTOs—while aligning solutions to business objectives. • Partner with Customer Success Managers to translate technical strategies for non-technical stakeholders and ensure alignment across teams. • Serve as the voice of the customer internally, collaborating with Product and Engineering to influence roadmap and improve customer outcomes. • Identify opportunities to expand product adoption by mapping customer goals and initiatives to Kevel’s capabilities. • Contribute to documentation, best practices, and reusable implementation frameworks to scale customer success.

• Own retention and expansion targets across commerce media accounts, partnering with Strategy Leads on growth planning and commercial execution • Operationalize commerce media strategies across onsite, offsite, and data monetization programs to drive advertiser adoption and revenue growth • Lead business reviews, maturity assessments, and monetization planning sessions with senior retail media stakeholders • Translate growth strategy into platform adoption, product utilization, and measurable performance outcomes • Serve as the primary day-to-day client operator - managing cadence calls, troubleshooting issues, supporting onboarding and implementations, driving product adoption, and delivering demos as needed • Partner cross-functionally with Sales, Strategy, Solutions Architects, and Product to execute expansion initiatives and deliver customer value

• Partner with Sales to understand customer goals and technical requirements, translating them into tailored solutions. • Design and present solution architectures, demos, and proof-of-concepts. • Support RFPs, RFIs, and technical evaluations with accurate responses. • Act as a technical advisor during the sales cycle, guiding deal strategy and building customer confidence. • Lead customers through onboarding, integration, and implementation. • Provide ongoing technical guidance, troubleshooting, and best practices. • Capture and relay customer feedback to influence product roadmap and improvements.

• Own a defined territory across the Americas, targeting enterprise retailers and commerce partners. • Prospect, qualify, and close net-new enterprise opportunities. • Develop account-based strategies with Marketing to generate and nurture pipeline. • Lead the full sales lifecycle from discovery to negotiation and close. • Engage executive stakeholders and maintain accurate forecasting in CRM. • Diagnose customer monetization challenges and position Kevel as a strategic partner.

• Provide technical support for all Kevel products and customers via email, Slack and Zoom meetings • Investigate and resolve technical issues, primarily related to topics above i.e. ad decisioning, pacing, targeting and reporting, as well as product information, configuration settings and user management • Monitoring and managing the support ticket queue • Manage escalation of investigations, incidents and bugs to Kevel’s Engineering team • Help improve service and product quality by surfacing customer feedback to appropriate internal teams, such as the Product Team • Contribute to writing, editing and proofreading materials for the company's products, including documentation, manuals, instructional materials, etc. • Develop tooling to improve support investigations and resolutions • Perform other duties and responsibilities as required or requested