Remote done right. We’re passionate about face time and your location will never be a barrier to meaningful interactions. Since 2015, we've had fully remote teams and have created a thriving culture around remote team collaboration and camaraderie. We’ll give you all the tech and support to make it easy. We have zero plans to have employees return to an office. A culture of flexibility. We want you to love your job and we believe that includes the ability to invest in your passions outside of the workplace. Grow your career. We have clearly defined career paths that help support both professional development and pay equity. This includes sales training, interpersonal skills development, and regular pay reviews. Office Stipend. $500 yearly office stipend to make your home office magazine worthy. Virtual events. Beyond our department meetings, our employees can participate in other virtual events. Departments compete against each other playing Pictionary or Scattegories, answer fun and unique questions in watercoolers, or even participate in chocolate tastings. We hold virtual mindfulness groups where anyone can join. PTO. We offer generous Paid Time Off in addition to our culture of flexibility, so you’ll be well rested and relaxed to bring your best self to work. Swag. We make amazing swag, and often that comes with sampling our swag to ensure we’ll thrill our clients. Lead, coach, and develop a team of Creative Project Managers through training, one‑on‑ones, call reviews, and team meetings Build trust and credibility with both clients and your team through strong leadership, customer expertise, and consistent execution Confidently manage client escalations and complex problem resolution while balancing customer expectations and business needs Drive a proactive, sales‑minded approach across the team, helping CPMs identify opportunities and move accounts forward Create and deliver high‑impact training focused on proactive project management, creative thinking, and customer strategy Foster a creative, solutions‑oriented environment where team members are encouraged to push boundaries and bring new ideas forward Partner cross‑functionally to improve processes, elevate the customer experience, and support overall business goals Conduct consistent performance evaluations and ensure team KPIs are clearly understood and achieved Champion of Kotis core values Manage a small book of client accounts with dedicated admin support to stay connected to the customer experience Collaborate consistently with the manager of the assistants and work together to increase the productivity of support Builds a strong team culture by organizing team meetings, recognition, and sales competitions 5+ years of experience managing teams with direct reports 5+ years of experience in project management, account management, or sales‑driven client roles Strong customer presence with the ability to lead executive‑level conversations confidently Highly detail‑oriented with exceptional project management and organizational skills Sales‑motivated mindset with a proven ability to drive growth through client relationships High emotional intelligence with the ability to manage diverse personalities across clients, teams, and leadership Strong problem‑solving skills and comfort making decisions in urgent, evolving situations Ability to build alignment and strong relationships across cross‑functional teams AA, BS/BA Industry experience preferred

• Lead customer onboarding and implementation projects from kickoff to go-live • Build and manage detailed project timelines, milestones, and deliverables • Ensure projects remain on schedule and aligned with agreed scope • Push initiatives forward with urgency and clarity • Serve as the primary point of contact for assigned customers • Lead implementation calls and status meetings • Provide structured updates, next steps, and clear documentation • Translate customer requirements into actionable internal tasks • Maintain professional, proactive communication via email, video calls, and documentation • Align Product, Engineering, Support, and Customer Success teams around project goals • Ensure accountability across teams • Remove blockers and escalate risks when necessary • Identify potential delays early and proactively mitigate them • Maintain detailed project documentation and task tracking • Use modern project management tools (Asana, ClickUp, Jira, Monday, etc.) • Ensure visibility into milestones, risks, and deliverables • Document decisions, action items, and scope updates clearly

We’re looking for a Technical Project Manager to drive the development pipeline for new technology products and tools built by the Innovation Hub. This role is the connective tissue between creative vision, technical execution, and business reality. Create roadmaps, coordinate cross-team work, and keep builds moving from prototype to rollout. Drive the development pipeline for new tech products and tools (internal platforms, GPTs, plugins, automations). Create clear roadmaps and prioritize development work in collaboration with the Head of Creative Technology. Write technical requirements and scope documents that bridge creative intent and technical feasibility. Plan and track software milestones, releases, and rollouts. Vet vendors and third-party tools, making recommendations based on technical merit, cost, and fit. Coordinate cross-team QA, testing, and change management for new tool deployments. Keep stakeholders informed without drowning them—you know what to escalate and what to handle. Maintain project documentation, decision logs, and status tracking.

• Is accountable for the successful implementation, cutover, and hand-off to Support • May act as a support PM to a Channel PM or may be the prime PM for the project • Develops, manages, and implements the master project plan using automated project management tools, processes, and procedures. • Defines and measures the performance relating to achieving specific goals. • Allocates project staff with required competencies to meet project objectives. • Leads a multidisciplinary project team to achieve successful project completion. • Understands business implications on all projects. • Acquires and maintains a high level of understanding of relevant internal organizational workflows and practices. • Utilizes best practice project management methodologies to ensure maximum project effectiveness. • Serves as the primary point of contact for customers, subcontractors, and internal staff for the project. • Establishes and maintains contact with customers and channel partners as relates to their specific projects. • Provides regular status updates. • Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines. • Interfaces with customers and related project managers and channels. • Leads scheduling status reviews with team members to track current status against planned progress. • Provides ongoing assessment and mitigation plans of the risks associated with a project. • Alerts management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues. • Initiates, generates and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash). • Analyzes project costs and leads cost status reviews with other team members and management to track current status against planned progress. • Ensures designated standards and processes are followed for assigned projects. • Responsible for monitoring & executing the change management plan per sold contracts.