LatamCent

• Own the North America revenue number: the regional target, the forecast, and the plan to hit it. Personal quota in phase one, team number as you build • Build and run the AWS co sell engine: named relationships with AWS PDMs, account teams, and vertical sellers, run as a system with a defined cadence, mapped accounts, and mutual pipeline reviews • Use AWS programs and funding fluently, including MAP, POC funding, Marketplace private offers, and partner incentives, to de risk deals and accelerate close • Originate and close outcome based, multi stakeholder services engagements, typically $500K and above, with C level and economic buyers. Land, deliver, expand • Qualify beyond BANT: uncover the business problem behind the stated requirement, map it to SourceFuse offerings, and walk away early from deals that won't convert • Maintain an accurate, inspectable pipeline in the CRM with clear stage definitions and honest commit calls • Bring field signal back into positioning, offers, and vertical strategy as the closest sensor to the North American market • Define the hiring plan, recruit AEs, and set the operating rhythm for the NAMER sales team once the motion is proven

• Identify and recruit animation creators across YouTube, TikTok, Instagram, and other relevant platforms. • Evaluate creators using internal qualification frameworks and maintain an organized creator database. • Own creator outreach, relationship management, and ongoing communications. • Schedule, host, and document Creator Talks, sharing insights with internal stakeholders. • Coordinate creator campaigns from briefing through content delivery and publication. • Review creator content to ensure brand quality and campaign alignment. • Monitor campaign performance using tracking links, promotional codes, and reporting dashboards. • Identify high-performing creators and recommend opportunities to expand successful partnerships. • Collaborate with Growth, Product, and Social teams to share creator feedback and generate new content opportunities. • Help plan and launch community initiatives such as contests, challenges, and digital creator events.

• Build and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale it • Drive down fraud losses and platform risk by defining and tracking the metrics that actually move the needle • Translate marketplace threats into executive-ready reporting that gets budget and buy-in • Partner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just features • Own high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and product • Evaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy calls • Set the policy foundation with Legal, keeping it audit-ready and enforceable across the org

• Build and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale it • Drive down fraud losses and platform risk by defining and tracking the metrics that actually move the needle • Translate marketplace threats into executive-ready reporting that gets budget and buy-in • Partner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just features • Own high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and product • Evaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy calls • Set the policy foundation with Legal, keeping it audit-ready and enforceable across the org

Role Description This is a net-new leadership role for a peer-to-peer marketplace scaling fast, built to give Trust & Safety a real seat at the table instead of being a reactive cost center. You'll report straight to the COO and own the function end to end: fraud prevention, identity verification, investigations, and moderation. Success looks like a measurably safer platform within a year, fewer fraud losses, faster incident response, and a T&S team running on real workflows and automation instead of tribal knowledge. - Build and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale it - Drive down fraud losses and platform risk by defining and tracking the metrics that actually move the needle - Translate marketplace threats into executive-ready reporting that gets budget and buy-in - Partner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just features - Own high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and product - Evaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy calls - Set the policy foundation with Legal, keeping it audit-ready and enforceable across the org Qualifications - 7+ years in Trust & Safety, Fraud Operations, or Risk Management - 5+ years leading people, including managing other managers or senior ICs - A track record of building or scaling a Trust & Safety, fraud, or marketplace-integrity function, not just running an existing one - Proven ability to turn operational problems into systems and influence cross-functional roadmaps - Experience reporting metrics and outcomes directly to executive stakeholders - Background in a high-growth marketplace, platform, or consumer internet business - Professional fluency in English, C1 minimum, written and spoken Nice to Have - Background in P2P marketplaces, rental platforms, or fintech - Hands-on experience with identity verification or fraud tools like Jumio, LexisNexis, TransUnion, or IPQS - Experience standing up AI or automation-driven workflows inside a T&S org Tools and Stack - Zendesk - Snowflake - Jira - Confluence - Slack - Identity/fraud platforms like Jumio or IPQS Details - Location: Remote, Colombia - Time Zone: CT - Type: Full-time Company Description An established, fast-scaling two-sided marketplace in flexible housing, connecting hundreds of thousands of property owners with renters needing month-plus stays. Profitable, over a decade in business, and recently recognized as a category leader in its space.

• Manage a portfolio of 100+ customer accounts, providing strategic guidance and day-to-day support. • Build strong relationships with customers and serve as their primary point of contact. • Drive customer adoption, engagement, retention, and overall account health. • Lead proactive customer check-ins, business reviews, and success planning. • Respond quickly to customer questions and coordinate issue resolution across internal teams. • Partner closely with Product and Engineering by communicating customer feedback, reporting bugs, and identifying product improvement opportunities. • Help improve onboarding experiences, customer education, and success processes as the company continues to scale. • Maintain accurate customer records and ensure timely follow-up on all customer interactions.

• Build and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale it • Drive down fraud losses and platform risk by defining and tracking the metrics that actually move the needle • Translate marketplace threats into executive-ready reporting that gets budget and buy-in • Partner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just features • Own high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and product • Evaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy calls • Set the policy foundation with Legal, keeping it audit-ready and enforceable across the org

• Serve as the primary technical contact for assigned client accounts. • Lead weekly client meetings, establish priorities, document decisions, and communicate next steps. • Build trusted relationships with business stakeholders through proactive, transparent communication. • Identify project risks early and communicate solutions before issues escalate. • Collaborate with company leadership during client onboarding, strategic planning, and key project milestones. • Manage multiple client engagements simultaneously. • Deliver projects on time while staying within agreed scope and allocated hours. • Identify out-of-scope requests and coordinate expansion opportunities with leadership. • Maintain accurate project documentation, timelines, task status, and time tracking. • Prioritize practical, maintainable solutions over unnecessary complexity. • Design, build, test, and deploy AI agents and workflow automations. • Develop integrations between AI systems and client applications using APIs. • Build automation workflows using platforms such as Make.com, n8n, Zapier, Lindy.ai, or similar tools. • Write JavaScript and Python to support integrations, business logic, and custom workflows. • Configure and manage cloud infrastructure required for client deployments. • Perform end-to-end testing, debugging, monitoring, and error handling. • Produce technical documentation for internal teams and user-friendly documentation for clients. • Estimate ongoing infrastructure, API, cloud, and AI model costs for client solutions. • Select appropriate AI models and architectures with cost, performance, and reliability in mind. • Research client technology stacks and integration capabilities before implementation. • Support internal automation and AI initiatives as bandwidth allows.

• Own and maintain the SOC 2 compliance program, including continuous monitoring, audit readiness, evidence collection, and control tracking • Administer Vanta as the primary compliance automation platform, it needs work, and cleaning it up is part of the job; you will have CTO time and a part-time consultant to help you navigate it • Conduct regular access reviews across all systems and ensure documentation is complete and accurate • Facilitate tabletop exercises, scenario-based drills covering events like AWS regional outages, cyber incidents, or availability failures, planning, running, and capturing outcomes • Manage vendor relationships: own the Vanta contract, pentester engagements, and third-party security assessments • Develop, maintain, and improve information security policies, procedures, and documentation • Take ownership of corporate device management across a mixed fleet of macOS, Linux, and Windows machines • Implement centralized MDM controls: encryption, anti-malware, endpoint detection, and remote management across all corporate devices • Establish and enforce a BYOD policy for employees and contractors who use personal hardware for work • Ensure every device is properly enrolled and meets compliance requirements before an employee is operational on day one • Build repeatable onboarding and offboarding processes so access and device controls are never an afterthought • Maintain security hygiene in AWS: IAM roles, Identity Center, GuardDuty, AWS Config, and access reviews • Identify and remediate overly permissive roles, stale credentials, and misconfigured controls • Collaborate with engineers to resolve vulnerabilities and apply patches, you will need strong working relationships with the technical team in Caxias do Sul • Support cloud-related evidence collection for SOC 2 controls • Own IT onboarding and offboarding: provisioning, deprovisioning, and access controls so nothing falls through the cracks • Manage access across Google Workspace, Slack, GitHub, Rippling, AWS Identity Center, and other core tools • Serve as the primary internal IT resource and respond to urgent issues as they arise

• Build the California go-to-market from zero and carry the net-new logo quota yourself • Run full-cycle deals from first conversation through proposal, negotiation, and signature • Activate your existing CIO/CDO/Chief AI Officer relationships from day one • Translate client business problems into AI-led, outcome-based proposals instead of headcount pitches • Co-sell with AWS, Databricks, and Snowflake field teams to source and accelerate deals • Represent the company at AWS, AI, and industry events and build a point of view that pulls inbound