• Project planning and co-ordination of internal and external resources and associated documentation • Ensuring site migrations are delivered on time and within budget through careful and detailed work stream management • Creating project schedules and chairing customer meetings • Owning and managing communication and governance with stakeholders • Developing and maintaining relationships with customers at an operational level in order to influence customer behaviour and ensure project deadlines are achieved • Meeting customer expectations, particularly in terms of quality and timelines in line with departmental standards, procedures and guidelines • Developing daily & weekly status reports and create documentation for reporting

Are you ready for a role that lets you combine your project management, client service, and collaboration skills—all while making a meaningful impact? Do you want to channel your experience in direct response fundraising to help environmental, social justice, animal welfare, and cultural arts organizations connect with people who care about progressive causes? As a Program Manager at Avalon, an award-winning full-service fundraising consulting agency, you'll partner with mission-driven organizations to help them meet their financial goals through strategic direct marketing fundraising campaigns. This is your chance to sharpen your skills in campaign management, from strategy and creative development to production and analysis—all while working alongside an expert team that’s passionate, collaborative, and fun! We are a remote workplace with team members working from home offices located across the United States. Occasional travel may be needed for client meetings, conferences, or team gatherings. Manage fundraising campaigns across multiple channels including direct mail, texting, and telemarketing. Support campaign strategy development, including budgets, creative direction, segmentation, and production. Draft campaign outlines, reports, and presentations, providing data-driven insights and recommendations. Serve as the day-to-day contact for clients and production partners, ensuring campaigns run smoothly and on time. Oversee copy, design, and production schedules, managing quality control. Develop and oversee campaign support materials, ensuring costs, data, and invoicing are accurate.

• Lead and manage multiple market research projects from proposal acceptance through final invoicing, ensuring projects are delivered on time, within budget, and meeting client expectations. • Serve as the primary point of contact for clients, understanding their needs, managing expectations, and providing strategic recommendations throughout the project lifecycle. • Identify potential risks and challenges, proactively addressing issues to keep projects on track and identify growth opportunities for our business. • Work closely with sales and research teams to develop competitive and compelling research proposals, pricing strategies, and project feasibility assessments. • Implement best practices and quality control measures to maintain high standards in data accuracy, reporting, and client satisfaction. • Oversee all aspects of project execution, including survey programming, translations, data collection, and field reporting, ensuring high-quality deliverables. • Track project budgets, manage costs, and submit invoices to ensure accurate and timely financial processing. • Collaborate with internal teams, external vendors, and stakeholders to ensure seamless execution and delivery of projects.

• Manage the work of two Scrum teams, promoting clear communication and collaboration • Be the primary point of contact for stakeholders from other teams; gather and share information on tickets/tasks from other teams to keep everyone informed and aligned • Coordinate and prioritize tasks between the teams to achieve project goals • Implement established processes to synchronize your teams’ work with other teams and enhance project execution • Facilitate team ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives) to encourage collaboration and continuous improvement • Monitor project timelines to ensure timely delivery • Maintain clear documentation of project progress, decisions, and processes