• Managing and executing customer installation activities within tight timeframes. • Verifying the complete functionality and readiness of systems for software deployment. • Conducting routine system tasks like software updates, system upgrades, data backup/restoration, and initial troubleshooting. • Gaining a deep understanding of public safety customer environments to ensure optimal product security and reliability. • Demonstrating proficient software and IP networking skills, coupled with excellent problem-solving abilities. • Deliver solutions that align with existing products, standard interfaces, and pre-defined limitations. • Diagnose and resolve issues across systems, networks, and infrastructure. • Develop and document Standard Operating Procedures (SOPs) as needed. • Pinpoint product defects and track their resolution from the engineering phase through to customer acceptance. • Adhering to all corporate guidelines and completing required training. • Accurately logging billable hours for project work.

• Responsible for customer relationship management by responding to clients within designated timeframes regarding inquiries, complaints, service calls and site evaluations on instrumentation. • Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts. • Coordinates and executes hardware upgrades and regulatory documents associated with client site. • Collaborates with project team and performs software upgrades and product installations including installation, operational and performance qualifications. • Ensures proper transition of project timeline to Technical Application Team. • Proactively and independently manages ongoing preventive maintenance calls per manufactures requirements including scheduling with client, documenting and attaching work in CRM per regulatory guidelines within designated timeframes. • Partners with Telephone Support Team to provide additional technical guidance via phone and schedule corrective service activities per scope of work listed in client contract as needed. • Identifies client's needs for those without a contract and communicates to respective Sales Representative for potential lead to establish new contract. • Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts or analyzers for new installations. • Collaborates with Global Response Team (GRT) for corrective service calls that fall outside of predetermined parameters to ensure proper resolution and documentation of customer complaint. • Escalates customer needs outside of defined scope of work and proactively communicate to other departments within Grifols such as Sales, Supply Chain, etc. to assure rapid resolution of issues raised. • Responsible for accurate and timely documentation in CRM System of all work performed and any technical guidance provided to the customer as per regulatory guidelines.

• Complete repairs and rebuilds on engine products in the field. • Act as the front-line representative to customers. • Perform complete diagnosis, troubleshooting, and repair of customer equipment at the customer’s location. • Develop productive customer relations. • Apply documented procedures and policies to complete repairs and schedule maintenance. • Assist with completion required documentation. • Complete training in line with skill and business requirements. • Ensure adherence to all meaningful Health, Safety & Environmental policies.

Role Description Provide technical support and service for all MedGraphics' Systems as well as new products and product revisions by providing on-site remedial service, preventative maintenance, product installation, product recertification and upgrades. This is a remote position based in the northeast United States with up to 70% travel. - The FSR can assist customers and bio-medical engineers who need technical assistance. - Meets standards set by Field Service Manager for improving customer satisfaction and reducing warranty expenses. - Advises design engineering, as requested, to produce the most serviceable and maintainable products consistent with corporate objectives. Qualifications - BSEE or Bio-med degree or minimum 2-year degree in electronics or related field with a minimum of 2 years field service experience servicing medical equipment. - Excellent communication skills. - Ability to interact positively under all situations. - Troubleshooting and problem-solving abilities. - High computer efficiency. - Must be located in the Sacramento, San Francisco and or San Jose, Modesto or Stockton area. Requirements - Must be able to lift 50 pounds, and maneuver MGC Diagnostics Equipment. - Must be able to travel for business by plane or car up to 90% of the work week. - Must possess a valid driver’s license, have reliable transportation, and be able to travel by air to various locations. Company Description MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.