Role Description Provide technical support and service for all MedGraphics' Systems as well as new products and product revisions by providing on-site remedial service, preventative maintenance, product installation, product recertification and upgrades. This is a remote position based in the northeast United States with up to 70% travel. - The FSR can assist customers and bio-medical engineers who need technical assistance. - Meets standards set by Field Service Manager for improving customer satisfaction and reducing warranty expenses. - Advises design engineering, as requested, to produce the most serviceable and maintainable products consistent with corporate objectives. Qualifications - BSEE or Bio-med degree or minimum 2-year degree in electronics or related field with a minimum of 2 years field service experience servicing medical equipment. - Excellent communication skills. - Ability to interact positively under all situations. - Troubleshooting and problem-solving abilities. - High computer efficiency. - Must be located in the Sacramento, San Francisco and or San Jose, Modesto or Stockton area. Requirements - Must be able to lift 50 pounds, and maneuver MGC Diagnostics Equipment. - Must be able to travel for business by plane or car up to 90% of the work week. - Must possess a valid driver’s license, have reliable transportation, and be able to travel by air to various locations. Company Description MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

• Perform all duties requested for assigned work orders in accordance with Company policies and PURE HomeRiver vision. • Be able to travel to properties in a timely and expeditious manner to perform various types of property evaluations including new property assessments, move-out evaluations, occupied property checks, and vacant property checks within the deadlines set. • Ability to travel within deadlines and time requirements to properties to examine and document property conditions and identify needed repairs. • Ability to work with computers and smartphone-based dispatching and email. • Be available to travel to properties to perform field work immediately upon instruction by the property management team. • Lift and carry 50 pounds, climb ladders and stairs, walk, bend, reach and perform other functions as may be required to complete assigned tasks. • Attend staff, training, and other meetings as directed by management. • Assist with administrative work as needed in the office. • Ensure safety standards are used that comply with all company, local, City, State and Federal guidelines. • Maintain knowledge of state, local, and federal fair housing laws. • Dress in a PURE HomeRiver-approved uniform and maintain a professional appearance. • Perform other duties as needed.

• A hands on field-based role to repair our parcel lockers on client’s sites, task include Break-fix, Maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. • Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance. • Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency. • Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance. • Processing and reporting on assigned repairs using communication channels utilised within the organisation. • Managing tools and components for parcel locker machines. • Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines. • Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company. • Participating in the development of solutions for new types of parcel locker machines. • Preparing and updating technical manuals and documentation.

• Perform preventive and corrective maintenance on high‑energy scanning systems. • Conduct site audits, manage spare‑parts inventory, and support system performance improvements. • Assist with new system installations, including factory and on‑site commissioning. • Provide on‑call and remote technical support on a rotating basis. • Contribute to continuous improvement of service operations, documentation, and customer satisfaction. • Ensure strict adherence to EHS standards and company quality procedures.