• Develop and implement comprehensive plans to attract and expand local and national account customers, ensuring achievement of revenue, gross margin, and net operating income (NOI) targets for the region. • Cultivate strategic partnerships to build, grow, and sustain profitable relationships with key accounts. • Foster a culture of accountability, emphasizing team success and individual responsibility. Recruit, develop, and mentor a high-performing team that embraces ambitious goals and maintains high standards. • Transparently manage team performance, providing clear expectations, coaching, and corrective actions as necessary to achieve results. • Make informed decisions to optimize business outcomes, leveraging market insights and reallocating resources as needed. • Delegate responsibilities to empower ownership and foster confidence among team members, ensuring accountability through effective tracking and feedback. • Promote a culture of safety, diversity, inclusion, and mutual respect among employees, associates, and customers. • Lead organizational change initiatives with clarity and motivation, articulating the direction and purpose behind strategic shifts. • Take responsibility for meeting safety, compliance, JobStack, associate satisfaction, and customer satisfaction goals within the region.

• Own long-term customer LTV as your core KPI, setting lifecycle and retention strategy to move it • Operationalize personalization and segmentation so the right message reaches the right customer at the right time, by default • Embed AI into flows, reporting, and creative generation to multiply team output without adding headcount • Lead and develop a team of 3 (Director Subscriber Experience, Senior Manager Lifecycle & Retention, and Manager Lifecycle & Retention), raising the bar on what they own and how they operate • Test and scale new 1:1 channels — Direct Mail, Instagram DM, WhatsApp — beyond email/SMS • Partner closely with Ecommerce, CX, Performance, and Brand as the cross-functional voice of LTV • Support the Director of Subscriber Experience in driving loyalty/membership and subscription strategy forward — acting as a thought partner and blocker-remover on cancel-flow and save-strategy work

• Own the global product roadmap • Define, maintain, and communicate 3–6 month and 6–12 month roadmaps • Drive product enhancements that meet the requirements of diverse markets • Identify and prioritise the processor integrations that unlock growth across regions • Get involved early in the sales cycle — supporting prospect conversations, shaping scoping discussions • Work shoulder-to-shoulder with engineering and professional services to sequence work effectively

• Build, hire, and lead a high-performing team of healthcare Account Executives • Set and execute go-to-market strategy for health systems and health-tech companies • Engage in the largest, most strategic deals and lead complex sales cycles • Coach your team to become trusted product experts • Establish clear ROI frameworks tied to developer productivity and AI adoption • Represent Cursor at the CIO/CISO/CMIO/senior-executive level