• Own long-term customer LTV as your core KPI, setting lifecycle and retention strategy to move it • Operationalize personalization and segmentation so the right message reaches the right customer at the right time, by default • Embed AI into flows, reporting, and creative generation to multiply team output without adding headcount • Lead and develop a team of 3 (Director Subscriber Experience, Senior Manager Lifecycle & Retention, and Manager Lifecycle & Retention), raising the bar on what they own and how they operate • Test and scale new 1:1 channels — Direct Mail, Instagram DM, WhatsApp — beyond email/SMS • Partner closely with Ecommerce, CX, Performance, and Brand as the cross-functional voice of LTV • Support the Director of Subscriber Experience in driving loyalty/membership and subscription strategy forward — acting as a thought partner and blocker-remover on cancel-flow and save-strategy work

• Own the global product roadmap • Define, maintain, and communicate 3–6 month and 6–12 month roadmaps • Drive product enhancements that meet the requirements of diverse markets • Identify and prioritise the processor integrations that unlock growth across regions • Get involved early in the sales cycle — supporting prospect conversations, shaping scoping discussions • Work shoulder-to-shoulder with engineering and professional services to sequence work effectively

• Build, hire, and lead a high-performing team of healthcare Account Executives • Set and execute go-to-market strategy for health systems and health-tech companies • Engage in the largest, most strategic deals and lead complex sales cycles • Coach your team to become trusted product experts • Establish clear ROI frameworks tied to developer productivity and AI adoption • Represent Cursor at the CIO/CISO/CMIO/senior-executive level

Role Description As the Vice President of Auto Casualty Claims Consulting, you will lead claims performance consulting engagements as part of the Enlyte CMO for Tier-1 insurance carriers, serving as the connective tissue between complex data silos and executive action. You will orchestrate a multidisciplinary, decentralized team to transform first-party claims data, internal benchmarking, and macro-industry trends into comprehensive strategic roadmaps. Your primary mandate is to move beyond reporting and define the narrative of program success and architect the next generation of program offerings (internal and external). Key Responsibilities - Data Synthesis & Strategic Benchmarking: - Synthesize internal proprietary benchmarks with broader automotive industry trends and program specific data to provide clients with competitive "market-positioning" lens. - Translate abstract data into executive-ready narratives that articulate program ROI (and other forms of success) and pinpoint specific "opportunities for excellence" within the carrier’s first-party ecosystem. - Cross-Functional Team Orchestration: - Lead and synchronize a decentralized, multidisciplinary team of analysts, ensuring seamless collaboration between: - Analysts: Evaluating program performance through benchmarking (internal and external), book of business trends, and client specific data. - Regulatory Compliance: - Navigating state-by-state regulatory changes that affect the business of insurance and claims. - Program Management: - Driving the tactical execution of consulting recommendations. - Marketing: - Aligning consumer-facing value propositions with back-end actuarial realities. - Performance Storytelling & Visualization: - Design and present high-level "Success Scorecards" to client C-Suites, utilizing benchmarking internal and external data to prove the efficacy of implemented strategies against industry standards. - Lead the "Insight-to-Action" process, turning analytical findings into strategies and operational shifts. - Strategic Client Advisory: - Act as a high-level advisor on the integration of people, process, and technology that will enhance program design and improve outcomes. Qualifications - Education: Bachelor’s in Operations Research, Business Analytics, related field or equivalent experience. MBA or industry certification that reinforces candidate’s abilities in process re-engineering, industry expertise, or analytics preferred. - Experience: 15+ years of experience, including insurance consulting, process re-engineering, or carrier leadership, with a track record of managing in a remote and matrixed environment. - Strategic Vision: Proven ability to interpret internal benchmarks against external market volatility to predict future claims and underwriting challenges. - Operational Mastery: Claims operations expertise and deep understanding of the interplay between regulatory constraints, marketing messaging, and technical data analysis using BI. - Leadership: Exceptional ability to foster collaboration across siloed departments (Compliance, Marketing, and Analytics) to deliver a unified client solution. - Travel: This is a remote position and can be located anywhere in the US. The role requires ~30% travel, thus the ideal candidate will have convenient access to a major US airport. Benefits - Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts - Life and AD&D Insurance - 401(k) - Tuition Reimbursement - An array of resources that encourage a lifetime of healthier living - Compensation ranges from $190,000 - $225,000 annually plus bonus and equity opportunities, based on skills, experience, and education.