• Support evolving the Salesforce product vision and roadmap, aligned with company priorities and focused on enhancing B2B commercial processes and partner experience. • Lead strategic initiatives end-to-end, from discovery to delivery, ensuring alignment across teams and measurable business impact. • Partner with stakeholders to identify opportunities, define problems and shape data-driven solutions, based on insights, user feedback and business needs. • Drive execution and delivery, working closely with Engineering, Architecture and Design to build scalable and efficient solutions. • Ensure adoption and value realization, tracking KPIs and continuously optimizing product performance. • Act as the key interface between business and IT, facilitating alignment, managing dependencies and ensuring smooth collaboration. • Promote innovation within the Salesforce ecosystem, with a focus on: AI-driven automation (Agentforce / agentic capabilities), Customer engagement & personalization, Marketing automation (Salesforce Marketing Cloud)

• work remotely 20 hours a week • serve as the primary Salesforce administrator supporting a live client environment • own day-to-day platform operations, user support, and configuration updates • manage a structured cadence of enhancements and issue resolution • translate business requirements into system changes that improve usability, reporting, and operational efficiency • maintain data integrity, ensuring the platform remains stable and well-governed • continuously optimize configurations to align with evolving business needs

• Partner with business users and stakeholders to gather requirements, develop user stories, and map as-is/to-be process flows to inform design and development • Configure and administer Salesforce CRM, Experience Cloud, Reports/Dashboards, and Einstein capabilities to meet business needs • Apply Agile development practices to manage and deliver enhancements, working collaboratively within sprint-based delivery cycles • Recommend and implement Salesforce best practices, prioritizing configuration over custom development wherever possible to achieve business outcomes efficiently • Support and configure Service Cloud and Experience Cloud solutions, leveraging Lightning Platform capabilities • Contribute platform expertise on Vlocity/Public Sector Solutions configuration, where applicable • Translate business requirements into scalable, maintainable Salesforce configurations and serve as a liaison between business and technical teams • Maintain platform documentation, including process flows, user stories, and configuration decisions

• Lead the daily administration, configuration, and support of the Salesforce platform • Serve as the primary point of contact for end-user support • Manage the end-to-end sandbox strategy and deployments • Configure, maintain, and optimize the Salesforce CPQ application • Oversee data quality and migration efforts • Take full ownership of deliverables for small to medium-sized projects