• Partner with business users and stakeholders to gather requirements, develop user stories, and map as-is/to-be process flows to inform design and development • Configure and administer Salesforce CRM, Experience Cloud, Reports/Dashboards, and Einstein capabilities to meet business needs • Apply Agile development practices to manage and deliver enhancements, working collaboratively within sprint-based delivery cycles • Recommend and implement Salesforce best practices, prioritizing configuration over custom development wherever possible to achieve business outcomes efficiently • Support and configure Service Cloud and Experience Cloud solutions, leveraging Lightning Platform capabilities • Contribute platform expertise on Vlocity/Public Sector Solutions configuration, where applicable • Translate business requirements into scalable, maintainable Salesforce configurations and serve as a liaison between business and technical teams • Maintain platform documentation, including process flows, user stories, and configuration decisions

• Lead the daily administration, configuration, and support of the Salesforce platform • Serve as the primary point of contact for end-user support • Manage the end-to-end sandbox strategy and deployments • Configure, maintain, and optimize the Salesforce CPQ application • Oversee data quality and migration efforts • Take full ownership of deliverables for small to medium-sized projects

• Administer and maintain the Salesforce platform, including user setup, profiles, permission sets, roles, security settings, and access controls • Configure and customize Salesforce objects, fields, page layouts, record types, validation rules, approval processes, and business workflows to support business needs. • Design, build, and optimize Salesforce Flows and automation processes to improve operational efficiency and reduce manual effort • Develop and maintain reports, dashboards, and analytics that provide meaningful business insights, KPIs, and data-driven decision support. • Provide day-to-day Salesforce support by troubleshooting system issues, resolving user requests, maintaining documentation, and delivering user training when needed • Manage data quality through imports, exports, mass updates, data cleansing, and governance practices while ensuring compliance with organizational standards. • Support Salesforce integrations, deployment activities, and platform enhancements by collaborating with internal teams and external vendors to ensure reliable system performance and continuous improvement.

Role Description You are an experienced Salesforce Administrator who enjoys building scalable solutions that help teams work more efficiently. You have a strong understanding of Salesforce administration, automation, reporting, and data management, and you are passionate about improving business processes through technology. You are a proactive problem-solver who can balance technical expertise with strong communication skills, enabling you to effectively support users and partner with stakeholders across the organization. The Salesforce Administrator is responsible for the day-to-day administration, maintenance, and optimization of GroundTruth’s Salesforce platform. This role will manage user access, system configuration, automation, reporting, data integrity, and platform enhancements while serving as a trusted partner to business teams. The ideal candidate is customer-focused, detail-oriented, and committed to delivering reliable, scalable Salesforce solutions that drive operational efficiency and support business growth. - Administer and maintain the Salesforce platform, including user setup, profiles, permission sets, roles, security settings, and access controls. - Configure and customize Salesforce objects, fields, page layouts, record types, validation rules, approval processes, and business workflows to support business needs. - Design, build, and optimize Salesforce Flows and automation processes to improve operational efficiency and reduce manual effort. - Develop and maintain reports, dashboards, and analytics that provide meaningful business insights, KPIs, and data-driven decision support. - Provide day-to-day Salesforce support by troubleshooting system issues, resolving user requests, maintaining documentation, and delivering user training when needed. - Manage data quality through imports, exports, mass updates, data cleansing, and governance practices while ensuring compliance with organizational standards. - Support Salesforce integrations, deployment activities, and platform enhancements by collaborating with internal teams and external vendors to ensure reliable system performance and continuous improvement. Qualifications - University degree or requisite professional certification (ADM 201). - 3+ years of experience of Salesforce administration. - Strong understanding of Salesforce security and sharing models. - Hands-on experience with Salesforce Flows, validation rules, approval processes, and custom objects. - Expert knowledge of the Salesforce Lightning experience. - Understanding of Salesforce integrations, REST/SOAP APIs, and third-party applications. - Strong analytical, troubleshooting, and problem-solving skills. Requirements - Detail Oriented: highly analytical and inquisitive with a keen attention to detail. - Organized: Ability to prioritize and deliver timely work. - A Team Player: Believes in GT’s vision and prides themselves on being part of an exceptional team. - Technically Adept: Ability to learn new software quickly. - A Problem solver: Doesn’t wait for someone else to give the answer – takes charge of creating solutions. Benefits - Parental leave - Maternity and Paternity. - Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday leave, Bereavement leave & Company Holidays). - In Office Daily Catered Breakfast, Lunch, Snacks and Beverages. - Health cover for any hospitalization. Covers both nuclear family and parents. - Tele-med for free doctor consultation, discounts on health checkups and medicines. - Wellness/Gym Reimbursement. - Pet Expense Reimbursement. - Childcare Expenses and reimbursements. - Employee referral program. - Education reimbursement program. - Skill development program. - Cell phone reimbursement (Mobile Subsidy program). - Internet reimbursement/Postpaid cell phone bill/or both. - Employee Provident Fund Scheme offering different tax saving options such as Voluntary Provident Fund and employee and employer contribution up to 12% Basic. - Creche reimbursement. - Co-working space reimbursement. - National Pension System employer match. - Meal card for tax benefit. - Special benefits on salary account.