Hotelbeds

• Lead, coach, and develop a team of Contracting Managers • Deliver regional commercial, sourcing, and operational objectives • Build and optimize a competitive supplier portfolio • Negotiate commercial agreements, rates, and supplier terms • Develop and maintain strategic supplier relationships • Monitor commercial KPIs and supplier performance • Identify risks, opportunities, and improvement actions • Collaborate with key stakeholders to deliver business goals • Drive regional growth, profitability, and operational excellence

• Support evolving the Salesforce product vision and roadmap, aligned with company priorities and focused on enhancing B2B commercial processes and partner experience. • Lead strategic initiatives end-to-end, from discovery to delivery, ensuring alignment across teams and measurable business impact. • Partner with stakeholders to identify opportunities, define problems and shape data-driven solutions, based on insights, user feedback and business needs. • Drive execution and delivery, working closely with Engineering, Architecture and Design to build scalable and efficient solutions. • Ensure adoption and value realization, tracking KPIs and continuously optimizing product performance. • Act as the key interface between business and IT, facilitating alignment, managing dependencies and ensuring smooth collaboration. • Promote innovation within the Salesforce ecosystem, with a focus on: AI-driven automation (Agentforce / agentic capabilities), Customer engagement & personalization, Marketing automation (Salesforce Marketing Cloud)

• Handle operational requests related to bookings before arrival, during stay, and after travel. • Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures. • Provide timely and accurate information to ensure a smooth client experience. • Aim for first contact resolution whenever possible. • Escalate complex cases according to established protocols. • Maintain accurate case documentation in internal systems. • Contribute to a high‑performance, customer‑centric service culture.

• Drive partner growth by acquiring new strategic hotel partners and maximising value from existing ones • Identify, target, and onboard high-potential partners • Develop tailored value propositions to drive conversion • Negotiate competitive, tailored agreements (SPA, SVC, exclusive terms) • Leverage market insights to position differentiated solutions • Implement regional strategic plans and account strategies • Analyse customer needs, demand, and competitors to optimise performance • Align product offerings with partner requirements • Improve contracting quality and conversion rates • Develop joint growth plans and identify revenue opportunities • Work cross-functionally (Acquisition, Commodity, Differentiation, Direct Channels) • Support account transitions and share best practices • Ensure adoption of systems, tools, and standardised processes • Manage smooth handovers with no disruption to partners • Ensure effective knowledge transfer and risk mitigation • Build strong partner relationships and apply consultative selling • Support key negotiations and represent the company externally

• The Customer Support Executive supports Hotelbeds and Bedsonline clients with operational booking‑related requests across the full customer journey (pre‑arrival, on‑the‑spot, and post‑travel). • The role delivers prompt and accurate solutions in line with service deadlines, quality guidelines, and protocols, aiming to achieve first contact resolution and high customer satisfaction. • Handle operational requests related to bookings before arrival, during stay, and after travel. • Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures. • Provide timely and accurate information to ensure a smooth client experience. • Aim for first contact resolution whenever possible. • Escalate complex cases according to established protocols. • Maintain accurate case documentation in internal systems. • Contribute to a high‑performance, customer‑centric service culture.

• Support Group Strategy Definition & Strategic Planning • Partner with the Head of Corporate Strategy to drive the strategy definition and management agenda, including multi-year plans (e.g. 3YP). • Build a robust strategic fact base through deep analysis of market trends, competitive dynamics, internal performance, and emerging risks and opportunities. • Co-define strategic pillars and objectives with senior leadership to guide prioritization and initiative design. • Establish and maintain a clear strategy planning framework, ensuring cross-functional alignment with Finance, Commercial Strategy, and Commercial Planning & Performance. • Lead Market Insights & Intelligence (Market Lighthouse) • Develop and continuously update proprietary ecosystem market models (e.g. Accommodation, M&E) to size and identify segmented growth opportunities. • Lead primary research through direct engagement with clients, suppliers, external experts, and internal stakeholders across Sales, Sourcing, Product, and Finance. • Produce competitive landscape analyses covering strategic positioning, growth, profitability, and market share to inform commercial and strategic actions. • Deliver regular market and industry updates to senior management and Board. • Shape Strategic Discoveries & Growth Opportunities • Identify and assess new business and diversification opportunities (e.g. adjacent services, new verticals, emerging business models). • Monitor and interpret industry and competitor shifts (e.g. pricing pressure, margin trends, consolidation) to support timely executive decisions.

• Manage and optimize the performance of a defined portfolio of accounts, ensuring revenue growth and profitability in line with company targets • Analyze account performance trends and identify opportunities for incremental sales, margin improvement, and product optimization • Develop and implement data‑driven action plans to improve account engagement, competitiveness, and conversion across all channels • Maintain strong commercial relationships with partners, providing strategic insights and recommendations to support mutual growth • Monitor market dynamics, competitor activity, and destination trends to anticipate risks and opportunities affecting assigned accounts • Support continuous improvement initiatives aimed at enhancing workflows, tools, and optimization methodologies • Prepare and deliver regular performance reports, business reviews, and presentations to internal stakeholders and partners

• Identify and target new potential and strategic hotel partners based on data, market trends, and growth potential • Build tailored value propositions and product offerings aligned to partner needs • Negotiate differentiated commercial conditions, including strategic agreements such as SPA or SVC models • Prioritize accounts based on uplift potential and collaborate with commodity teams to align external strategy • Conduct deep market analysis to understand customer needs and competitor activity • Develop strategic account plans and long-term partner growth plans • Support ecosystem integration by introducing partners to additional HBX solutions • Optimize product performance by identifying opportunities to improve contracting quality and conversion rates • Collaborate cross-functionally with various teams • Ensure seamless transitions to differentiated teams, maintaining service continuity and partner satisfaction • Participate in industry events, trade shows, and external meetings as a brand representative • Adopt and consistently use company tools and processes, providing feedback for continuous improvement

• Drive growth and development of existing clients through proactive management of an assigned portfolio. • Identify client needs and collaborate with internal teams to deliver tailored solutions. • Monitor and analyse account performance, implementing actions to maximise results. • Ensure the timely and successful delivery of solutions in line with customer requirements. • Contribute to strategic initiatives aimed at expanding our presence in the global car rental market.

• Manage a portfolio of key partners across Europe and ROW. • Build trusted senior relationships with commercial and operational stakeholders. • Drive growth, retention and profitability through structured account plans. • Identify cross‑sell and upsell opportunities across mobility and experiences. • Lead pricing, incentive and promotional discussions. • Support trading during challenging market conditions. • Analyse performance and client behaviour to identify risks and opportunities. • Use insights to guide commercial decisions and strengthen partnerships. • Provide clear performance updates to internal stakeholders.