NeoWork

- Provide Tier 2 technical support for issues escalated from Tier 1 support teams. - Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows. - Investigate system errors, configuration problems, and data inconsistencies within healthcare systems. - Work closely with product, engineering, and implementation teams to resolve technical issues. - Document troubleshooting steps, solutions, and knowledge base updates. - Assist customers in understanding system functionality and resolving technical concerns.

Role Description We are looking for a Tier 2 Technical Support Specialist with experience supporting Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems. This role is ideal for someone who is highly analytical, quick to learn complex software, and comfortable troubleshooting technical issues in healthcare technology environments. You will serve as a Tier 2 escalation point for customer support issues, helping healthcare clients resolve technical problems related to their EHR systems and integrations. The role requires strong problem-solving skills, clear communication in English, and hands-on experience working with healthcare software platforms. - Provide Tier 2 technical support for issues escalated from Tier 1 support teams. - Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows. - Investigate system errors, configuration problems, and data inconsistencies within healthcare systems. - Work closely with product, engineering, and implementation teams to resolve technical issues. - Document troubleshooting steps, solutions, and knowledge base updates. - Assist customers in understanding system functionality and resolving technical concerns. Qualifications - Experience supporting EHR/EMR systems in a technical support, implementation, or healthcare IT role. - Familiarity with at least one of the following platforms: Epic, Cerner, Oracle Health, Athenahealth, eClinicalWorks, NextGen Healthcare, Meditech, Allscripts, Veradigm (or similar). - Strong troubleshooting and analytical skills. - Ability to understand and navigate complex healthcare software platforms. - Excellent written and verbal English communication (B2–C1 level). - Comfortable explaining technical issues to both technical and non-technical users. - Experience working with support ticketing systems and documentation tools. Benefits - Health insurance for contractors. - Holiday Extra Pay. - Work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. - This is a 100% home-based position. - Prioritization of mental health with mental health days offered to support well-being. - Performance-based incentives in addition to the base salary. - Annual review and appraisal process in place. - Ample opportunities for professional growth and advancement within the company.

• Execute paid advertising campaigns across Meta, Google, and TikTok, including campaign setup, audience configuration, and ongoing management for e-commerce clients • Manage budgets and make day-to-day optimization decisions under general strategic direction from client leadership • Pause and adjust underperforming ads using platform data alongside the client's custom data sets • Analyze performance against incremental and first-party attribution frameworks, not platform-reported numbers • Document workflows and SOPs in enough detail that they can be handed off and progressively automated • Collaborate with client leadership and engineering on AI tooling being built around the media buying function

Role Description This is not a clerical position. As the Accounts Payable Supervisor, you will own the AP function end-to-end with real autonomy and minimal oversight. Your judgment on payment timing, vendor relationships, and financial accuracy will directly impact the business and the US-based clients it serves. If you are used to processing invoices and passing them up the chain, this role is not for you. If you have independently owned AP, made cash flow decisions, and handled client communication without hand-holding, we want to hear from you. What You'll Be Doing - Manage the full AP cycle from invoice receipt and GL coding to payment execution and reconciliation - Handle accruals accurately and on schedule - Make independent payment timing decisions based on cash flow position - Serve as the primary point of contact for vendor and client communication, including disputes, follow-ups, and status updates via email and phone - Maintain accurate and organized records in QuickBooks Online - Identify and flag discrepancies before they escalate - Collaborate with internal teams and US-based clients, providing clear and timely updates throughout - Hands-on experience coding bills to GL accounts and managing accruals - Proven track record of owning the AP function independently, not just supporting it - Experience making payment prioritization decisions during tight cash flow periods - Demonstrated ability to handle billing disputes and vendor or client communication without escalation - Proficient in QuickBooks Online - Strong written and verbal communication skills with the ability to represent the company professionally in client-facing interactions - Comfortable working US business hours and communicating across time zones - Highly organized with the ability to manage competing priorities and meet deadlines without being micromanaged Qualifications - Background in food and beverage or hospitality accounting - Experience in an outsourced accounting or bookkeeping firm - Familiarity with multi-client or multi-entity AP management - Prior experience supporting US-based clients remotely Requirements - Your AP experience is mostly clerical or transactional - You have not directly owned the AP function - You have limited QuickBooks Online experience and are not confident adapting quickly - You rely on others to handle vendor disputes or client-facing communication - You have no prior experience working with US-based clients or teams Benefits - Health insurance for contractors - Holiday extra pay - Work hours generally align with standard U.S. business hours, with some flexibility depending on client needs - 100% home-based position - Mental health days to support team well-being - Performance-based incentives in addition to base salary - Annual review and appraisal process - Opportunities for professional growth and advancement within the company

• Manage inbound customer inquiries via email and live chat using Gorgias • Guide customers through structured troubleshooting for hardware products • Handle warranty eligibility checks, serial number validation, and replacement workflows • Process logistics updates including address verification and shipment coordination • Review AI-assisted responses (Sienna AI), adjust when necessary, and escalate complex cases • Maintain clear and accurate documentation within ticketing systems • Collaborate with internal CX teams to improve macros and workflows • Identify recurring issues and proactively flag patterns for process improvement • Maintain quality and response speed during peak seasonal surges

Role Description NeoWork is seeking a Customer Support Specialist (Non-Voice) to support a fast-growing, design-driven consumer brand in the home air-care industry. This role focuses on delivering high-quality customer support through email and live chat for multi-SKU hardware products including window AC units, purifiers, fans, and filters. You will manage troubleshooting workflows, warranty and replacement processes, and logistics coordination while working inside Gorgias and collaborating with internal CX teams and AI-assisted tools. This role requires strong written communication skills, structured problem-solving, and the ability to stay calm and precise during seasonal demand spikes. The ideal candidate is operationally strong, technically curious, and comfortable working in a fast-paced eCommerce environment where accuracy and customer empathy are equally important. Responsibilities - Manage inbound customer inquiries via email and live chat using Gorgias - Guide customers through structured troubleshooting for hardware products - Handle warranty eligibility checks, serial number validation, and replacement workflows - Process logistics updates including address verification and shipment coordination - Review AI-assisted responses (Sienna AI), adjust when necessary, and escalate complex cases - Maintain clear and accurate documentation within ticketing systems - Collaborate with internal CX teams to improve macros and workflows - Identify recurring issues and proactively flag patterns for process improvement - Maintain quality and response speed during peak seasonal surges Qualifications - 2+ years of customer support experience, preferably in D2C or eCommerce brands - Hands-on experience with Gorgias (strongly preferred) or similar tools such as Zendesk or Freshdesk - Experience supporting hardware or technical consumer products - Strong written English with a clear, empathetic, and confident tone - Ability to follow structured diagnostic and troubleshooting processes - High attention to detail for warranty, replacements, and operational workflows - Comfortable working in AI-assisted support environments - Ability to learn quickly through Knowledge Centers and live training sessions - Calm and organized under pressure during high-volume periods - Proactive mindset with a focus on continuous improvement Benefits - Comprehensive training for all candidates, regardless of their background or previous experience as a CS - Health insurance for contractors - Monthly gym stipend allowance to support your physical wellness - Paid Time Off (PTO) - Holiday Extra Pay Month - 100% home-based position - Mental health days to support team members' well-being - Performance-based incentives in addition to the base salary - Annual review and appraisal process - Ample opportunities for professional growth and advancement within the company

- Respond to customer inquiries promptly via phone, email, and chat. - Provide accurate information about products and services. - Resolve customer complaints efficiently and professionally. - Document interactions and maintain customer records. - Collaborate with internal teams to address and resolve customer issues. - Stay informed about company products, policies, and promotions. - Identify opportunities to improve customer experience.

- Manage and maintain executive calendars, scheduling meetings and appointments efficiently. - Handle correspondence, emails, and communications on behalf of executives. - Prepare reports, presentations, and documents as required. - Coordinate travel arrangements and itineraries. - Assist with project management and special assignments. - Support other administrative tasks to facilitate smooth business operations.

- Execute outbound prospecting efforts through calls, emails, and social media to generate qualified leads - Engage and nurture prospective clients to understand their business challenges - Qualify leads and set appointments or product demos for the sales team - Maintain accurate and up-to-date records of outreach activities and pipeline status in CRM tools - Collaborate closely with marketing and sales teams to refine messaging and campaign effectiveness - Continuously improve outreach strategies based on data and feedback

• Develop and implement integrated marketing campaigns that drive awareness, generate leads, and support sales objectives. • Manage and optimize digital marketing channels including SEO, PPC, email marketing, social media, and content marketing. • Lead the creation and management of marketing content such as blog posts, case studies, whitepapers, and sales collateral. • Analyze marketing performance data to measure effectiveness and optimize campaigns accordingly. • Coordinate events, webinars, and other promotional activities to increase market reach. • Manage marketing budgets and allocate resources efficiently. • Collaborate with cross-functional teams to align marketing initiatives with product launches and business goals.