• Administer and maintain the Salesforce platform, including user setup, profiles, permission sets, roles, security settings, and access controls • Configure and customize Salesforce objects, fields, page layouts, record types, validation rules, approval processes, and business workflows to support business needs. • Design, build, and optimize Salesforce Flows and automation processes to improve operational efficiency and reduce manual effort • Develop and maintain reports, dashboards, and analytics that provide meaningful business insights, KPIs, and data-driven decision support. • Provide day-to-day Salesforce support by troubleshooting system issues, resolving user requests, maintaining documentation, and delivering user training when needed • Manage data quality through imports, exports, mass updates, data cleansing, and governance practices while ensuring compliance with organizational standards. • Support Salesforce integrations, deployment activities, and platform enhancements by collaborating with internal teams and external vendors to ensure reliable system performance and continuous improvement.

Role Description You are an experienced Salesforce Administrator who enjoys building scalable solutions that help teams work more efficiently. You have a strong understanding of Salesforce administration, automation, reporting, and data management, and you are passionate about improving business processes through technology. You are a proactive problem-solver who can balance technical expertise with strong communication skills, enabling you to effectively support users and partner with stakeholders across the organization. The Salesforce Administrator is responsible for the day-to-day administration, maintenance, and optimization of GroundTruth’s Salesforce platform. This role will manage user access, system configuration, automation, reporting, data integrity, and platform enhancements while serving as a trusted partner to business teams. The ideal candidate is customer-focused, detail-oriented, and committed to delivering reliable, scalable Salesforce solutions that drive operational efficiency and support business growth. - Administer and maintain the Salesforce platform, including user setup, profiles, permission sets, roles, security settings, and access controls. - Configure and customize Salesforce objects, fields, page layouts, record types, validation rules, approval processes, and business workflows to support business needs. - Design, build, and optimize Salesforce Flows and automation processes to improve operational efficiency and reduce manual effort. - Develop and maintain reports, dashboards, and analytics that provide meaningful business insights, KPIs, and data-driven decision support. - Provide day-to-day Salesforce support by troubleshooting system issues, resolving user requests, maintaining documentation, and delivering user training when needed. - Manage data quality through imports, exports, mass updates, data cleansing, and governance practices while ensuring compliance with organizational standards. - Support Salesforce integrations, deployment activities, and platform enhancements by collaborating with internal teams and external vendors to ensure reliable system performance and continuous improvement. Qualifications - University degree or requisite professional certification (ADM 201). - 3+ years of experience of Salesforce administration. - Strong understanding of Salesforce security and sharing models. - Hands-on experience with Salesforce Flows, validation rules, approval processes, and custom objects. - Expert knowledge of the Salesforce Lightning experience. - Understanding of Salesforce integrations, REST/SOAP APIs, and third-party applications. - Strong analytical, troubleshooting, and problem-solving skills. Requirements - Detail Oriented: highly analytical and inquisitive with a keen attention to detail. - Organized: Ability to prioritize and deliver timely work. - A Team Player: Believes in GT’s vision and prides themselves on being part of an exceptional team. - Technically Adept: Ability to learn new software quickly. - A Problem solver: Doesn’t wait for someone else to give the answer – takes charge of creating solutions. Benefits - Parental leave - Maternity and Paternity. - Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday leave, Bereavement leave & Company Holidays). - In Office Daily Catered Breakfast, Lunch, Snacks and Beverages. - Health cover for any hospitalization. Covers both nuclear family and parents. - Tele-med for free doctor consultation, discounts on health checkups and medicines. - Wellness/Gym Reimbursement. - Pet Expense Reimbursement. - Childcare Expenses and reimbursements. - Employee referral program. - Education reimbursement program. - Skill development program. - Cell phone reimbursement (Mobile Subsidy program). - Internet reimbursement/Postpaid cell phone bill/or both. - Employee Provident Fund Scheme offering different tax saving options such as Voluntary Provident Fund and employee and employer contribution up to 12% Basic. - Creche reimbursement. - Co-working space reimbursement. - National Pension System employer match. - Meal card for tax benefit. - Special benefits on salary account.

Role Description - Daily administration and support of Salesforce including but not limited to customization of objects, fields, record types, page layouts and validations - Partner with product owners and other cross functional teams to align with the business needs - Develop and create reports and dashboards for Directors and end users - Create and maintain documentation on processes and policies - Log and track identified system problems through resolution - Passionate about solving hard problems using data-driven solutions - Other projects or duties as assigned Qualifications - Bachelor’s Degree in Computer Science, Management Information Systems or related discipline and 1 to 2 years of related IT experience or High School Diploma/General Education Degree (GED) and 3 plus years of specific experience - Experience managing escalations from key stakeholders and business users - Experience with diagnosing and troubleshooting issues Requirements - Bachelor’s Degree - Hands-on Salesforce Administration experience - Experience with CRM or Salesforce - Salesforce Administrator Certification - Excel experience Benefits - Comprehensive benefits package including Medical, Dental, Vision coverage - Paid Time Off - Retirement Benefits - Complimentary Health Screenings

• Support the day-to-day administration of Salesforce Service Cloud, ensuring system stability, usability, and performance. • Work closely with the Senior Salesforce Administrator to implement system enhancements and platform improvements. • Configure and maintain Salesforce features including custom objects, fields, page layouts, validation rules, and automation flows. • Assist with user management, including account setup, permissions, and role-based access controls. • Provide frontline support for Salesforce users by troubleshooting issues and responding to support requests. • Collaborate with operations and support teams to gather and document business requirements for system enhancements. • Assist with maintaining data quality and integrity through monitoring, data cleanup, and governance practices. • Support testing, validation, and deployment of Salesforce updates and new features. • Assist with the configuration and monitoring of AI-powered capabilities such as Agentforce agents and service automation workflows. • Document system configurations, processes, and user guides to support internal knowledge sharing. • Maintain awareness of Sales Cloud processes and data structures to ensure alignment across the Salesforce platform.