• Lead the day-to-side operations of the Systems Support team, ensuring high-quality service delivery and SLA compliance. • Coach, mentor, and provide advanced escalation support to Tier 1 and Tier 2 team members. • Serve as the primary point of contact and manage relationships with third-party vendors for asset dispatch, recovery, and other logistical operations. • Drive the development and implementation of technical procedures and workflows to enhance team efficiency and security. • Own the end-to-end hardware asset management lifecycle, including procurement, deployment, inventorization, and disposal. • Lead and support internal and external asset management audit activities, ensuring compliance and accurate reporting. • Support the deployment of all hardware, including MacBooks, peripherals, and networking gear. • Own and resolve advanced tickets focused on remote desktop environments and complex business application issues. • Troubleshoot and resolve OS-level issues within a heavy macOS environment. • Support end users and manage configurations for core collaboration tools including Zoom and Slack. • Manage device enrollment and policy enforcement through Apple Business Manager (ABM) and MDM platforms (e.g., Addigy). • Possess strong system administration experience in either Windows or Google Workspace environments. • Maintain clear technical documentation, SOPs, and knowledge base articles for recurring issues. • Support user end-point security initiatives, including expertise and familiarity with SWG, CASB, ZTNA (e.g., ZScaler/Netskope), and NGAV.

• Coalition building and stakeholder engagementHelp cultivate and deepen relationships with partners across sectors, broadening the coalition without diluting its substance. • Program operations and executionCoordinate across workstreams, track deliverables, and keep multi-stakeholder projects moving on realistic timelines. • Support the scoping and launch of new domain initiatives and/or grantmaking. • Help plan and run convenings, briefings, and workshops. • Communications supportCoordinate with FLI's communications team to support launches, media moments, and public-facing events.

• contribute to ECOFACT’s research on regulatory developments pertaining to sustainability, sustainable finance and corporate responsibility • support in regulatory content creation and monitoring under the ECOFACT Policy Outlook platform • be involved in the day-to-day activities of the Sustainability Regulatory Advisory team • contribute to other sustainability regulatory advisory projects and client deliverables on an ad hoc basis

• Exercises independent discretion and judgment in handling or directing litigated claims. • Conducts investigations, evaluates and makes recommendations regarding coverage, liability, and resolution strategies. • Selects, engages, and collaborates with defense counsel in the handling of lawsuits. • Manages litigation expenses and ensures that defense counsel adheres to ERIE's billing guidelines. • Complies with and directs defense counsels' utilization of Outside Counsel Guidelines. • Trains and mentors. • Documents claim files.