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Systems Support Lead, Remote Asset Management
Location
India
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Systems Support Lead, Remote Asset Management
HighLevel
• Lead the day-to-side operations of the Systems Support team, ensuring high-quality service delivery and SLA compliance. • Coach, mentor, and provide advanced escalation support to Tier 1 and Tier 2 team members. • Serve as the primary point of contact and manage relationships with third-party vendors for asset dispatch, recovery, and other logistical operations. • Drive the development and implementation of technical procedures and workflows to enhance team efficiency and security. • Own the end-to-end hardware asset management lifecycle, including procurement, deployment, inventorization, and disposal. • Lead and support internal and external asset management audit activities, ensuring compliance and accurate reporting. • Support the deployment of all hardware, including MacBooks, peripherals, and networking gear. • Own and resolve advanced tickets focused on remote desktop environments and complex business application issues. • Troubleshoot and resolve OS-level issues within a heavy macOS environment. • Support end users and manage configurations for core collaboration tools including Zoom and Slack. • Manage device enrollment and policy enforcement through Apple Business Manager (ABM) and MDM platforms (e.g., Addigy). • Possess strong system administration experience in either Windows or Google Workspace environments. • Maintain clear technical documentation, SOPs, and knowledge base articles for recurring issues. • Support user end-point security initiatives, including expertise and familiarity with SWG, CASB, ZTNA (e.g., ZScaler/Netskope), and NGAV.
Job Requirements
- 7+ years of IT support experience, with 2+ years in a team lead or supervisory role, in a fast-paced global corporate environment.
- Leadership: Proven ability to lead a technical support team and demonstrate a proactive, assertive leadership style.
- Hardware Asset Management: Very good experience owning and managing the entire hardware asset lifecycle (procurement, inventory, disposal, audit).
- Vendor Management: Experience working with third-party vendors for dispatch and pick-up of IT assets.
- macOS & Windows/GWS: Extensive hands-on experience supporting and troubleshooting macOS hardware/software, and system administration experience in either a Google Workspace or Windows environment.
- MDM Proficiency: Direct experience with Apple Business Manager and MDM platforms (Addigy strongly preferred).
- Collaboration Tools: Proven ability to support Enterprise Zoom and Slack environments.
- Networking Fundamentals: Solid understanding of TCP/IP, DNS, DHCP, VLANs, and switching.
- Security Tools: Familiarity with user endpoint security agents like SWG, CASB, ZTNA, and NGAV.
Benefits
- Professional development opportunities
- Remote work options
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