Erie Insurance Group

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. • Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. • Obtains additional information as required to determine liability. • Documents claim files and facilitates processing of claims in collaboration with other departments. • Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations. • Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. • Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others.

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. • Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. • Obtains additional information as required to determine liability. • Documents claim files and facilitates processing of claims in collaboration with other departments. • Assigns outside experts when necessary to assist in investigation and in support of potential recovery. • Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations. • Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. • Sets up and/or issues payment using ERIE’s approved payment methods for settlement; or declines payment within designated authority. • Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others. • Learns and maintains knowledge of liability laws for each state. • Learns and maintains knowledge of motor vehicle codes. • Learns and maintains knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims. • With supervisor guidance, responds to intercompany arbitration applications. • Files contentions and supporting documents on behalf of the insured/driver. • Conducts research, attends industry-related training programs and other training sessions to stay current on policy changes, interpretation, or new legislation. • Provides support for property claims during periods of heavy volume.

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. • Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. • Obtains additional information as required to determine liability. • Documents claim files and facilitates processing of claims in collaboration with other departments. • Assigns outside experts when necessary to assist in investigation and in support of potential recovery. • Establishes contact with all parties involved in the claim. • Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. • Sets up and/or issues payment using approved payment methods for settlement; or declines payment within designated authority. • Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others. • Learns and maintains knowledge of liability laws and motor vehicle codes for each state.

• Establishes immediate contact with Policyholders and claimants. • Conducts extensive investigations into causes and origins of all major property claims. • Interviews insureds, claimants and others as required. • Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims and negotiates settlements. • Sets and maintains adequate reserves. • Exercises discretion and independent judgment in evaluating property damage in order to determine the extent of damage. • Determines liability and total value of claim, develops estimate and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder. • Determines value as they apply to the coverage. • Determines steps necessary to initiate investigation of a property loss. • Uses outside experts and attorneys as required. • Documents claim files and submits final report to file for closure. • Assigns and supervises the handling of property losses by independent adjusters when necessary. • Advises claims adjusters regarding handling of claims. • Conducts related training of field office claims personnel in the branch and at the Home Office. • Attends industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department. • Establishes and maintains relationships with local, state and regional organizations and agencies which are involved in related activities. • Acts as coordinator of the Catastrophe Team activities at catastrophe site.

• This is a remote, work-from-home position with the candidate ideally living within the Commonwealth of Virginia. • A company car with paid gas card will be provided. • Strong commercial insurance experience is preferred. • Trains, develops and guides Agents and district sales managers (DSM) in a designated branch territory in the promotion and sale of commercial lines products, providing assistance in the areas of production, product knowledge and application, and underwriting. • Establishes and maintains relationships with branch managers and Agents to improve Agent willingness and ability to pursue and place quality commercial business with the ERIE. • Assists branch managers in establishing short- and long-range objectives related to commercial lines sales, with an emphasis on growth, underwriting profitability and agency development and training. • Provides hands-on training and guidance to Agents on ERIE's commercial lines products, resources, and services, including identifying web-based resources and training programs for Agent use. • Builds commercial expertise of new and existing Agents for increased independence and sound judgment when pursuing commercial business. • Provides hands-on training and guidance to branch DSMs on ERIE's commercial lines products, resources, and services, including identifying web-based resources and training programs. • Builds commercial expertise of new and existing DSMs for increased independence and sound judgment when working with Agents to pursue commercial business. • Identifies Agents requiring additional guidance and interaction from their DSMs on commercial lines products and services. • Works directly with DSMs, branch managers, and commercial underwriting staff to develop a plan to deliver that guidance and interaction as appropriate. • Contacts and visits Agents regularly to evaluate quotations and applications for multiple commercial lines to determine acceptability, including larger, more complex commercial accounts. • Makes acceptability and pricing decisions on risks within defined binding authority. • Refers risks that are beyond binding authority to a senior commercial lines underwriter, risk analyst or underwriting supervisor. • Develops and maintains effective relationships and contact with Home Office commercial lines underwriting management and production underwriters. • Serves as a company representative in maintaining favorable Policyholder relationships. • Works closely with adjusters and other claims personnel on matters of mutual concern. • Develops and maintains strong working knowledge of ERIE's commercial product lines, including policy features and key endorsements and sources of information on ERIE's products. • Represents the company in community relations activities as directed.

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. • Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. • Obtains additional information as required to determine liability. • Documents claim files and facilitates processing of claims in collaboration with other departments. • Assigns outside experts when necessary to assist in investigation and in support of potential recovery. • Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. • Sets up and/or issues payment using ERIE’s approved payment methods for settlement; or declines payment within designated authority. • Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others. • Learns and maintains knowledge of liability laws for each state and motor vehicle codes. • Provides support for property claims during periods of heavy volume.

• Recruits, presents and sells the ERIE Agency Career to prospective Agents and producers. • Selects, hires, trains, and develops new independent Agents to become self-supporting and viable company representatives. • Influences ERIE's independent Agents to sell ERIE products and services. • Provides training on products, underwriting, servicing and Agency operations. • Oversees the handling of Policyholder, Agent and claimant complaints and inquiries. • Works with branch manager to quickly address underperforming Agents, holding them accountable for minimum contractual performance. • Develops and maintains subject matter expertise of ERIE's commercial, personal, and life products, IT tools, and resources for sales. • Supports efforts to ensure that approved underwriting and technology tools, policies, plans and objectives are clearly understood and effectively managed throughout the district. • Accountable for providing local level input rate reviews. • Serves as Agent's direct link to the company. • Acts as a field underwriter in inspecting and authorizing the binding of coverage on extraordinary property and casualty risks within binding authority limits. • Works with branch and home office staff to resolve Agent's sales and customer service problems. • Provides our independent Agents with ongoing and timely communications regarding new initiatives and changes to current initiatives. • Implements customer service, marketing, sales and underwriting best practices at the Agency level. • Sponsors and manages all sales contests, promotions and incentives at the district and Agency level. • Serves as a licensed, non-commission company Agent proficient in selling ERIE products and services to customers and prospects. • Serves as the Agent's knowledge broker. • Maintains and applies a current knowledge of trends and latest developments in the industry. • Assists independent Agents and their staff in the process of identifying and solving all Agency level sales and marketing problems and opportunities. • Utilizes best practices for time management and business planning. • Develops and implements Agency and district level business plans and budgets to achieve long and short-term goals and objectives. • Achieves annual P/C and EFL sales objectives, profitability goals and long-term market share targets. • Utilizes best practices for managing new and experienced Independent Agents. • Participates with the branch manager or designee in assessing Agency performance trends and results. • Conducts one-on-one reviews of Agent's underwriting, re-underwriting, profitability and compliance results and partners with the Agent to implement corrective action as necessary.

• Exercises independent discretion or judgment in the handling of assigned property claims. • Serves as a consultant to claims adjusters in their handling of property losses. • Establishes immediate contact with Policyholders and claimants. • Conducts extensive investigations into causes and origins of all major property claims. • Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims, and negotiates settlements. • Sets and maintains adequate reserves. • Determines liability and total value of claim, develops estimate and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder. • Assigns and supervises the handling of property losses by independent adjusters when necessary.

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. • Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. • Obtains additional information as required to determine liability. • Documents claim files and facilitates processing of claims in collaboration with other departments. • Assigns outside experts when necessary to assist in investigation and in support of potential recovery. • Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations. • Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. • Sets up and/or issues payment using ERIE’s approved payment methods for settlement; or declines payment within designated authority. • Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others. • Learns and maintains knowledge of liability laws for each state. • Learns and maintains knowledge of motor vehicle codes. • Learns and maintains knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims. • With supervisor guidance, responds to intercompany arbitration applications. • Files contentions and supporting documents on behalf of the insured/driver. • Conducts research, attends industry-related training programs and other training sessions to stay current on policy changes, interpretation, or new legislation. • Provides support for property claims during periods of heavy volume.

• Exercises independent discretion in handling complex and/or high exposure commercial liability claims and commercial litigation. • Conducts investigations, evaluates and makes recommendations regarding coverage, liability, and resolution strategies. • Handles or assists in handling of litigated claims as directed. • Makes recommendations regarding litigation as appropriate. • Responds to complaints and inquiries and resolves issues. • Selects and directs outside experts, and vendors. • Trains and mentors less experienced staff. • Completes required training.