Erie Insurance Group

• Exercises independent discretion and judgement in claims handling involving complex liability issues. • Conducts investigations, evaluate and make recommendations regarding coverage and liability. • Handles claims involving complex liability, damages or coverages. • Negotiates with all parties, or their representatives, within designated authority. • Documents the file and submits reports. • Identifies subrogation opportunities and initiates appropriate action. • Completes required training. • Provide support for property claims during high volume periods. • Trains and mentors team members.

• Recruits, presents and sells the ERIE Agency Career to prospective Agents and producers. • Selects, hires, trains, and develops new independent Agents. • Influences ERIE's independent Agents to sell ERIE products and services. • Provides training on products, underwriting, servicing and Agency operations. • Oversees the handling of Policyholder, Agent and claimant complaints and inquiries. • Works with branch manager to quickly address underperforming Agents. • Develops and maintains subject matter expertise of ERIE's commercial, personal, and life products. • Acts as a field underwriter in inspecting and authorizing the binding of coverage on extraordinary property and casualty risks within binding authority limits. • Provides our independent Agents with ongoing and timely communications regarding new initiatives and changes to current initiatives.

• Recruits, presents and sells the ERIE Agency Career to prospective Agents and producers. • Selects, hires, trains, and develops new independent Agents to become self-supporting and viable company representatives. • Influences ERIE's independent Agents to sell ERIE products and services. • Provides training on products, underwriting, servicing and Agency operations. • Oversees the handling of Policyholder, Agent and claimant complaints and inquiries. • Works with branch manager to quickly address underperforming Agents, holding them accountable for minimum contractual performance. • Develops and maintains subject matter expertise of ERIE's commercial, personal, and life products, IT tools, and resources for sales. • Supports efforts to ensure that approved underwriting and technology tools, policies, plans and objectives are clearly understood and effectively managed throughout the district. • Accountable for providing local level input rate reviews. • Serves as Agent's direct link to the company. • Acts as a field underwriter in inspecting and authorizing the binding of coverage on extraordinary property and casualty risks within binding authority limits. • Works with branch and home office staff to resolve Agent's sales and customer service problems. • Serves as the company's direct link to ERIE Agencies. • Provides our independent Agents with ongoing and timely communications regarding new initiatives and changes to current initiatives. • Implements customer service, marketing, sales and underwriting best practices at the Agency level. • Sponsors and manages all sales contests, promotions and incentives at the district and Agency level. • Serves as a licensed, non-commission company Agent proficient in selling ERIE products and services to customers and prospects. • Serves as the Agent's knowledge broker. • Maintains and applies a current knowledge of trends and latest developments in the industry. • Assists independent Agents and their staff in the process of identifying and solving all Agency level sales and marketing problems and opportunities. • Utilizes best practices for time management and business planning. • Develops and implements Agency and district level business plans and budgets to achieve long and short-term goals and objectives. • Achieves annual P/C and EFL sales objectives, profitability goals and long-term market share targets. • Utilizes best practices for managing new and experienced Independent Agents. • Participates with the branch manager or designee in assessing Agency performance trends and results. • Conducts one-on-one reviews of Agent's underwriting, re-underwriting, profitability and compliance results and partners with the Agent to implement corrective action as necessary.

• Exercises independent discretion and judgment in handling or directing litigated claims. • Conducts investigations, evaluates and makes recommendations regarding coverage, liability, and resolution strategies. • Selects, engages, and collaborates with defense counsel in the handling of lawsuits. • Manages litigation expenses and ensures that defense counsel adheres to ERIE's billing guidelines. • Complies with and directs defense counsels' utilization of Outside Counsel Guidelines. • Trains and mentors. • Documents claim files.

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. • Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. • Obtains additional information as required to determine liability. • Documents claim files and facilitates processing of claims in collaboration with other departments. • Assigns outside experts when necessary to assist in investigation and in support of potential recovery. • Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations. • Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. • Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others. • Learns and maintains knowledge of liability laws for each state. • Learns and maintains knowledge of motor vehicle codes.

• Investigates and/or directs the investigation of commercial property claims. • Interviews insureds, claimants and others as required. • Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims and negotiates settlements. • Determines all available coverage for risk and ERIE's liability and establishes total value of loss. • Identifies all subrogation potential. • Reviews information to prepare estimates and arranges for repairs of insured losses. • Settles loss and maintains complete file documentation. • Communicates with insureds or Agents regarding settlement and/or adjustment. • Directs activity of necessary experts. • Works directly with department manager to develop and implement new policies and procedures for the department. • Meets with management as requested to analyze regional and branch performance and make recommendations for changes. • Assists in training new Employees and property claims specialists in the branches when requested by claims manager. • Works with regional CAT coordinators to coordinate CAT teams for property losses.

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. • Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. • Obtains additional information as required to determine liability. • Documents claim files and facilitates processing of claims in collaboration with other departments. • Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations. • Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. • Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others.

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. • Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. • Obtains additional information as required to determine liability. • Documents claim files and facilitates processing of claims in collaboration with other departments. • Assigns outside experts when necessary to assist in investigation and in support of potential recovery. • Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations. • Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. • Sets up and/or issues payment using ERIE’s approved payment methods for settlement; or declines payment within designated authority. • Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others. • Learns and maintains knowledge of liability laws for each state. • Learns and maintains knowledge of motor vehicle codes. • Learns and maintains knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims. • With supervisor guidance, responds to intercompany arbitration applications. • Files contentions and supporting documents on behalf of the insured/driver. • Conducts research, attends industry-related training programs and other training sessions to stay current on policy changes, interpretation, or new legislation. • Provides support for property claims during periods of heavy volume.

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. • Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. • Obtains additional information as required to determine liability. • Documents claim files and facilitates processing of claims in collaboration with other departments. • Assigns outside experts when necessary to assist in investigation and in support of potential recovery. • Establishes contact with all parties involved in the claim. • Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. • Sets up and/or issues payment using approved payment methods for settlement; or declines payment within designated authority. • Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others. • Learns and maintains knowledge of liability laws and motor vehicle codes for each state.

• Establishes immediate contact with Policyholders and claimants. • Conducts extensive investigations into causes and origins of all major property claims. • Interviews insureds, claimants and others as required. • Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims and negotiates settlements. • Sets and maintains adequate reserves. • Exercises discretion and independent judgment in evaluating property damage in order to determine the extent of damage. • Determines liability and total value of claim, develops estimate and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder. • Determines value as they apply to the coverage. • Determines steps necessary to initiate investigation of a property loss. • Uses outside experts and attorneys as required. • Documents claim files and submits final report to file for closure. • Assigns and supervises the handling of property losses by independent adjusters when necessary. • Advises claims adjusters regarding handling of claims. • Conducts related training of field office claims personnel in the branch and at the Home Office. • Attends industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department. • Establishes and maintains relationships with local, state and regional organizations and agencies which are involved in related activities. • Acts as coordinator of the Catastrophe Team activities at catastrophe site.