Role Description We are seeking a strategic and hands-on Business Systems Manager to lead the administration and optimization of our core enterprise applications. This role is responsible for the security, health, and roadmap of our Salesforce (CRM) and NetSuite (ERP) environments. The ideal candidate thrives at the intersection of IT and Business Operations, ensuring our systems are secure, scalable, integrated, and delivering maximum value to our internal stakeholders. Responsibilities - System Strategy & Roadmap: - Serve as the Internal Product Owner for Salesforce and NetSuite in the IT organization, aligning technical capabilities with business goals. - Manage the evaluation, selection, and implementation of third-party "add-on" applications (e.g., CPQ, Celigo, Avalara). - Hands-on Administration: - Manage system security, user permissions, and compliance (SOX/GDPR) across both platforms. - Develop and maintain a help desk ticketing infrastructure to assist users with technical requests. - Partner with Sales, Finance, and Marketing leadership to translate business requirements into technical specifications. - Lead IT integration work streams for corporate acquisitions, overseeing the seamless migration of newly acquired entities into NetSuite. - Integration & Data Flow: - Oversee integration middleware (e.g., Boomi, Celigo, or MuleSoft) to ensure reliable data exchanges. - Facilitate User Acceptance Testing (UAT) and post-deployment support for major system updates. Qualifications - 5+ years of experience managing enterprise systems, with at least 3 years specifically overseeing both Salesforce and NetSuite. - Strong understanding of the Lead-to-Cash process and how data flows from an Opportunity to an Invoice. - Highly preferred certifications (e.g., Salesforce Certified Administrator/Platform App Builder or NetSuite Administrator/ERP Consultant). - Experience leading complex system migrations or implementations using Agile or Waterfall methodologies. - Advanced proficiency in data mapping and reporting across multiple platforms. - Experience managing Salesforce within FedRAMP-authorized environments. Requirements - You can explain complex API limitations to a Finance Director and business requirements to a Developer. - You don't just fix problems for today; you build systems that can handle 10x the current volume. - You understand that a small change in a Salesforce picklist can have a massive ripple effect on NetSuite's General Ledger. Benefits - Comprehensive medical, dental, and vision plans. - Matching 401(k). - Unlimited PTO and paid holidays. - Parental/adoption leave. - Legal insurance. - Home technology stipend.

• Manage and maintain enterprise storage solutions including SAN, NAS, and related storage platforms. • Monitor storage health, availability, performance, utilization, and capacity. • Provision, expand, modify, and decommission storage resources according to operational standards and business requirements. • Troubleshoot storage performance issues, connectivity problems, capacity constraints, replication issues, and data availability concerns. • Maintain storage configurations, access controls, snapshots, replication, and data protection settings. • Assist with storage lifecycle planning, upgrades, migrations, replacements, and optimization efforts. • Ensure storage platforms are configured and maintained according to best practices for reliability, performance, scalability, and data integrity. • Manage and maintain enterprise backup platforms, backup jobs, schedules, policies, retention settings, and recovery workflows. • Monitor backup job success, failure trends, performance, capacity, and system health. • Troubleshoot backup failures, missed jobs, replication issues, retention problems, and recovery errors. • Perform regular backup validation and recovery testing to confirm data recoverability. • Support file-level, system-level, application-level, and disaster recovery restoration efforts. • Maintain backup and recovery procedures for critical systems, applications, and data. • Ensure backup and recovery practices align with business requirements, retention policies, compliance expectations, and operational standards. • Support disaster recovery planning, testing, documentation, and execution. • Assist with defining and validating recovery objectives, recovery processes, and restoration procedures. • Coordinate with infrastructure, network, security, application, and database teams during recovery events and disaster recovery exercises. • Support replication, snapshot, immutable backup, archival, and other data protection technologies. • Identify risks related to backup coverage, recoverability, retention, capacity, and platform resiliency. • Recommend improvements to strengthen data protection and disaster recovery readiness. • Monitor and analyze storage and backup capacity utilization, growth trends, and performance. • Identify capacity risks, performance bottlenecks, and operational constraints. • Recommend storage expansions, backup repository growth, platform upgrades, and lifecycle replacements. • Optimize storage allocation, backup performance, retention usage, and resource consumption. • Provide capacity and performance reporting to management and technical stakeholders as needed. • Serve as the primary technical owner for storage and backup incidents. • Provide escalation support for storage availability, data access, backup failure, and recovery-related issues. • Participate in root cause analysis, remediation planning, post-incident reviews, and long-term corrective actions. • Participate in an on-call rotation and provide support for critical storage, backup, and recovery incidents as needed. • Coordinate with vendors for support cases, hardware replacements, software upgrades, and platform issues. • Maintain accurate documentation of storage systems, backup platforms, retention policies, recovery procedures, diagrams, and operational standards. • Support change management by documenting implementation plans, risks, validation steps, and rollback procedures.

Role Description Incoming faculty will support the growth of the Nursing Leadership Administration program and core graduate nursing courses. Herzing University's Online Division is seeking a nursing professional with experience in teaching to join our team as part-time Faculty members. At Herzing, you’ll enjoy being a part of a student-centric, non-profit University that fosters autonomy and responds quickly to trends in the nursing field. - Teaching and learning - Scholarship of Teaching and Learning - Academic and Institutional Service Within these duties and responsibilities, the following competencies are included: - Subject Matter Expertise - Effective Communication - Pedagogical Mastery - Operational Excellence - Appreciation and Promotion of Diversity - Assessment of Student Learning - Utilization of Technology to Enhance Teaching and Learning - Continuous Improvement Qualifications - Hold a terminal degree in nursing (PhD, DNP, EdD) - Hold an active and unencumbered Wisconsin or compact state nursing license - Preferred experience: - Experience teaching online in a post-licensure nursing program - Experience with supervision of doctoral projects Requirements - Applicants must be authorized to work for any employer in the U.S. - No remote work arrangement will be considered for working from outside the United States. - We do not sponsor or take over sponsorship of an employment Visa at this time. Benefits - Adjunct Faculty are eligible to participate in the Herzing 401(k) plan with a generous company match. - Excellent education assistance programs. - Compensation for graduate nursing adjunct is $50 per hour. Company Description Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard, and empowered to contribute to the effectiveness of the institution. - Recruit and hire without discrimination based on skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. - Prohibits sex-based discrimination in any education program or activity.

Role Description At Arise, we are looking for a dynamic WFM Planner that is accountable for mapping client demand, internal capacity assumptions and updating supply periodically for clients. This role is critical in providing Capacity outlook for rolling 6 months period to ensure we are proactively planning to meet client requirements. - Use Client/Internal forecast to calculate FTE/Hour’s requirement using techniques such as straight line & Erlang-C depending on client model. - Ability to lead capacity planning discussions & provide recommendations to internal & external stakeholders. - Create & maintain Planning file to account for growth, seasonal variations, special events affecting volumes, and cyclical patterns. - Ensure balance between workforce service levels & labor cost to achieve operational efficiency goals. - Analyze trends periodically at the client & lob level - Actuals vs forecasted assumptions. - Evaluate medium to long term capacity planning models to ensure future demand can be met. - Support the leadership team in achieving service level objectives tied to multi-client and multi-channel workloads. - Participate in long term strategic planning and the formulation of goals. - Manage projects and programs in support of those goals. - Conduct what-if planning scenarios, share analysis, and provide recommendations. - Organize and develop workforce management manuals & documentation as needed. Qualifications - At least 5 years call center Workforce Management experience, preferably multi-site or multi-client/brand. - Expertise in various applications, such as MS Excel, PowerPoint. - Hands-on experience with workforce management and ACD systems (i.e. Avaya, TCS, IEX, Verint, Teleopti). - Proven analytical and problem-solving skills with attention to detail and accuracy. - Superior verbal, written and interpersonal communication skills. - Experience working in a dynamic environment with proven abilities to make real-time decisions. - Ability to manage multiple projects simultaneously & work under stringent deadlines. - Process minded; focused on improving workforce management processes, systems, and skillsets. - Strong commitment to providing an exceptional customer experience. - Ability and willingness to work flexible shifts, including after hours & weekends if required. Requirements - Achievement of WFM capacity planning goals laid out. - Achievement of WFM KPI’s as per scorecard defined. - Customer satisfaction for internal and external customers. Benefits - Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.