DeepHealth

• Lead and execute territory sales strategy, with full accountability for new bookings and opportunity development within radiology practices, imaging centers, and hospitals/health systems. • Develop and manage a robust pipeline of provider accounts across the West through self-sourced outreach, strategic campaigns, and partner channels. • Engage clinical (radiologists), operational (imaging directors), and IT (CIO, CMIO) stakeholders to deliver tailored product presentations and lead complex sales cycles. • Build strong relationships that drive business case development around workflow optimization, AI triage/prioritization, and imaging platform consolidation. • Collaborate cross-functionally with Sales Engineering, Product, Client Success, and Marketing to align solutions to buyer needs and accelerate deal velocity. • Maintain pipeline hygiene and accurate forecasting within Salesforce.

• Independently build and execute outbound prospecting strategy • Engage credibly across the buyer dynamic in enterprise imaging deals • Maintain clean, complete records in Salesforce • Develop and maintain deep fluency in DeepHealth’s Enterprise Imaging portfolio

• Serve as the primary PACS technical support resource for customer healthcare IT projects. • Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues. • Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner. • Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution. • Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues. • Monitor and triage support queues, assigning tickets to the appropriate product or functional teams. • Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system. • Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts. • Ensure compliance with healthcare regulatory standards and internal IT policies. • Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance. • Deliver product and service training to administrators, service-level users, and customers as needed. • Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities. • Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions. • Integrate and support solutions within public cloud environments and DeepHealth platforms. • Design, implement, document, and support technical solutions that meet customer and organizational requirements. • Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success. • Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency. • Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

• Serve as the primary PACS technical support resource for customer healthcare IT projects. • Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues. • Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner. • Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution. • Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues. • Monitor and triage support queues, assigning tickets to the appropriate product or functional teams. • Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system. • Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts. • Ensure compliance with healthcare regulatory standards and internal IT policies. • Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance. • Deliver product and service training to administrators, service-level users, and customers as needed. • Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities. • Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions. • Integrate and support solutions within public cloud environments and DeepHealth platforms. • Design, implement, document, and support technical solutions that meet customer and organizational requirements. • Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success. • Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency. • Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

• Responsible for developing best in class global sales processes and tools • Drive revenue, accurately forecast, and monitor and drive both customer and partner satisfaction and growth • Ensure sales processes run smoothly and efficiently • Provide key analytics reporting to Executive Leadership on key metrics • Develop and execute a Global Sales Operations program collaborating with Sales Leadership and GTM teams • Lead and evaluate the sales tools, processes, policies, and programs for continuous productivity and effectiveness • Build training programs/on-boarding for sales representatives with a focus on processes and supporting tools • Collaborate with regional sales leaders and teams to execute sales management disciplines and processes • Develop key performance metrics, dashboards, and reports focusing on performance drivers and results • Assist with identifying customers and sales opportunities by analyzing sales data and market trends

• The Global Sales Operations Leader will be responsible for ensuring global sales processes and teams, both direct and indirect, are operating optimally driving revenue, accurately forecasting, and monitoring and driving both customer and partner satisfaction and growth. • This role is also responsible for driving revenue through successful partner management, US and global partner acquisition, and growth strategies. • While regional sales leadership, including the SVP Commercial US and global regional sales leadership, focus on managing the interactions and relationships of sales representatives and clients and driving achievement of revenue goals, the SVP Global Sales Operations is responsible for ensuring that sales processes run smoothly and efficiently by developing and implementing optimized processes. • This role supports achievement of the organization’s revenue goals from both direct and indirect channels, and listens to feedback from sales and support teams to ensure sales operations are set-up to analyze for growth, provide for a smooth customer experience, and improve efficiencies and performance. • The role will report to the Chief Operating Officer and can be located anywhere in the US. • In close collaboration and partnership with the COO, VP Customer Success, VP Marketing, SVP Commercial US, SVP Commercial EMEA and other regional sales leadership; responsible for developing best in class global direct and indirect sales channel processes and tools to support achieving sales quotas and growing iCAD’s business through obtaining new accounts, maintaining existing business, and strategic account management. • This role is responsible for optimizing the success of the organization’s sales channels by managing goals, projections, and processes. The duties include creating and implementing sales processes, overseeing the partner and sales operations teams, assisting in planning and strategizing sales goals, collaborating with marketing to support lead generation through in-person and virtual events, marketing outreach, and other activities, and collaborating with product and customer success to ensure product, pricing and processes are consistent between territories and across channels. • Develop and execute a Global Sales Operations program by collaborating with Sales Leadership and GTM teams including driving key initiatives. Develop an operational cadence for Sales Operations. • Lead, manage and evaluate the sales tools, processes, policies, and programs to ensure continuous productivity, optimization, and effectiveness, with a focus on scalability and driving significant growth. • Develop and optimize sales processes and programs as it relates to Quote-to-Cash (quoting process, pricing, configuration/terms), Deal Desk, Forecasting and supporting field direct and indirect channels. • Exhibit a strong understanding of the sales process and act as a business advisor to the sales organization by providing insights on opportunity management to drive deal velocity. • In collaboration with CFO and executive sales leadership, implement a Deal Desk process to review non-standard deal terms and ensure compliance with published sales and approval policies and act as an escalation point for approvals. • Assist in training sales representatives with a focus on processes and supporting tools including but not limited to CRM, forecasting workbooks, generating proposals, quotes, and orders. • Collaborate with regional sales leaders and teams to develop and execute sales management disciplines and processes (territory assignment & reviews, weekly/quarterly forecast, QBRs, pipeline analysis and development, account planning, account assignments, quota/budget allocation).

• Gather, analyze, and document business requirements from stakeholders. • Translate business needs into functional specifications and requirements. • Conduct data analysis to identify trends, insights, and opportunities for improvement. • Collaborate with Operations, Service and Finance teams to design and implement solutions. • Analyze business processes and identify areas for improvement. • Prepare reports, dashboards, and presentations using tools such as Microsoft Excel and PowerPoint. • Support the creation of process maps, user stories, and functional specifications. • Facilitate meetings, workshops, and presentations with stakeholders. • Help validate that delivered solutions meet business requirements. • Maintain project documentation and status updates. • Support testing, validation, and implementation of new processes or changes. • Monitor project progress and ensure alignment with business objectives.

• Own full-cycle sales responsibility for DeepHealth’s population health AI portfolio within the assigned territory. • Develop and execute a territory business plan that aligns AI use-cases (breast, lung, brain, prostate, thyroid) with target accounts, screening programs, and enterprise imaging strategies. • Prospect, qualify, and advance opportunities with hospitals, IDNs, academic centers, and large imaging groups. • Build and maintain strong relationships with executive and clinical stakeholders, including CIO/CTO, CMIO, Chief of Radiology, service-line leaders (oncology, pulmonology, neurology, urology), and population health leaders. • Collaborate closely with product specialists, clinical experts, and implementation teams to design compelling value proposals and solution configurations. • Lead commercial strategy for converting legacy on-prem/perpetual and single-modality solutions into cloud-based, exam- or subscription-based population health AI contracts. • Develop and present business cases, ROI analyses, and value-based proposals tailored to each account’s clinical, operational, and financial objectives. • Own pipeline management and forecasting for the territory, using CRM tools to ensure accuracy and visibility. • Respond to and coordinate RFPs, legal and InfoSec reviews, and contracting with support from internal stakeholders. • Partner with Customer Success to ensure smooth implementations and identify expansion and upsell opportunities. • Serve as the voice of the customer back to Product, Marketing, and Leadership to inform roadmap and go-to-market plans.

• Project coordination and task ownership while serving as the primary point of contact for customer communication and issue resolution • Serve as the primary implementation resource for client projects from kick-off through completion • Second-level support for healthcare IT systems, including troubleshooting and resolving escalated technical issues • Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner • Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team • Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues • Maintain detailed records of incidents, solutions, and workflows in the ticketing system • Contribute to the continuous improvement of support processes and knowledge base • Ensure compliance with regulatory standards and internal IT policies • Support key customers and maintain positive relationships, providing updates and guidance as needed

• Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues. • Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner. • Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team. • Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues. • Maintain detailed records of incidents, solutions, and workflows in the ticketing system. • Assist with system updates, installations, and user onboarding for new software and hardware. • Contribute to the continuous improvement of support processes and knowledge base. • Ensure compliance with regulatory standards and internal IT policies. • Support key customers and maintain positive relationships, providing updates and guidance as needed.