DeepHealth

• Define and lead the global GTM vision, strategy, and execution across key product lines and solution portfolios. • Orchestrate complex, cross-functional launches, aligning product, sales, marketing, customer success, and executive stakeholders. • Establish scalable GTM frameworks, processes, and best practices to drive consistency and operational excellence. • Own executive-level readiness and accountability for successful launches and revenue impact. • Set the overarching messaging and positioning strategy across the portfolio, ensuring differentiation and market leadership. • Translate complex product capabilities into clear, compelling narratives that resonate with target segments and buying personas. • Partner closely with Product and executive leadership to shape category positioning and long-term brand narrative. • Ensure consistency and quality of messaging across all customer touchpoints and regions. • Lead the development of a robust market intelligence function to inform strategic decisions, roadmap prioritization, and GTM direction. • Synthesize customer, competitive, and industry insights into actionable strategies and thought leadership. • Influence product strategy and investment priorities based on market opportunities and emerging trends. • Champion a customer-centric approach across the organization. • Define and oversee the global product marketing campaign strategy in partnership with brand, content, and demand generation teams. • Ensure alignment between product marketing initiatives and pipeline/revenue goals. • Establish KPIs and measurement frameworks to assess campaign effectiveness and optimize performance at scale. • Drive innovation in channels, storytelling, and engagement to accelerate growth. • Develop and lead partner GTM strategies, strengthening strategic alliances and ecosystem growth. • Align with channel leadership to drive joint value propositions, co-marketing initiatives, and revenue outcomes. • Build scalable partner enablement programs and frameworks to expand reach and market penetration. • Support the development of the Marketing & Communications team, fostering a culture of excellence, accountability, and innovation. • Supervise, coach, and evaluate team members to ensure high performance and professional development.

Role Description The Demonstration Specialist is responsible for showcasing and promoting products and services through live demonstrations. This role is critical for promoting and educating customers about products and services, aiming to elevate the entire radiology workflow by creating an efficient and seamless process when adopting products. The goal is to create a positive and engaging experience that drives customer interest and sales. - Product Knowledge: Acquire and maintain in-depth knowledge of the products and services. Stay informed about industry trends and competitors’ offerings. - Demonstrations: Conduct live demonstrations of products or services to potential customers. Showcase key features and benefits in a compelling and informative manner. - Customer Engagement: Interact with customers in a friendly and approachable manner. Answer questions and address concerns effectively to enhance customer satisfaction. - Sales Support: Assist in the sales process by providing product information and encouraging customer interest. Work collaboratively with the sales team to meet or exceed sales targets. - Event Coordination: Participate in promotional events, trade shows, and product launches. Set up and maintain demo stations, ensuring a visually appealing and organized presentation. - Feedback and Reporting: Gather customer feedback and provide insights to improve product offerings. Prepare and submit regular reports on demonstration activities, customer interactions, and sales performance. PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time. Qualifications - Bachelor's degree in Healthcare, Business Administration, and/or Marketing and/or a related field medical/pharma/science field (or equivalent level of practical technical experience in radiology) - Proven experience in product demonstrations, sales, or customer service - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric approach - Proficiency in CRM and/or CSM software and data analysis tools - Ability to multitask, prioritize, and manage time effectively - Strong relationship-building skills - Strong attention to detail - Proven ability to build and maintain influential customer relationships - Superb verbal and written presentation and communication skills - Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit Requirements - Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors - Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance - Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA - Follows OSHA regulations, RadNet and site protocols, policies and procedures - Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times - Practices universal safety precautions - Promotes good public relations on the phone and in person - Adapts and is willing to learn new tasks, methods, and systems - Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines - Consistently adheres to the time management policies and procedures - Completes job responsibilities in a quality and timely manner Physical Demands This position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing. Visual acuity to read computer screens and written materials. Also, must be able to lift over 50 pounds, occasionally. All employees are to assist and participate as members of a lift assistance team (for special accommodation patients or any patient requiring assistance onto a table or equipment placement) to initiate or complete an exam or procedure. Working Environment Remote setting with the requirement to travel less than 25%. Salary Salary range is $120,000 to $130,000 dependent upon experience.

• Design, build, and maintain AWS cloud infrastructure using Infrastructure as Code tooling (Terraform or equivalent), ensuring consistency, repeatability, and version control. • Manage and improve Kubernetes platforms (EKS or similar), including cluster configuration, scaling, upgrades, and reliability. • Build, maintain, and improve CI/CD pipelines to support fast, reliable software delivery across development teams. • Monitor platform health and performance, respond to incidents, and drive root cause analysis and resolution to maintain high availability. • Automate operational processes and repetitive tasks to reduce toil and improve team efficiency. • Implement and maintain cloud security best practices including IAM policies, network security, secrets management, and vulnerability scanning. • Support development teams with platform tooling, onboarding to infrastructure services, and resolving environment-level issues. • Manage container image pipelines and registry, including security scanning and lifecycle management. • Maintain clear and up-to-date documentation of infrastructure, processes, runbooks, and architectural decisions. • Contribute to cost monitoring and optimisation across cloud services, identifying inefficiencies and recommending improvements.

• Manage and maintain enterprise storage solutions including SAN, NAS, and related storage platforms. • Monitor storage health, availability, performance, utilization, and capacity. • Provision, expand, modify, and decommission storage resources according to operational standards and business requirements. • Troubleshoot storage performance issues, connectivity problems, capacity constraints, replication issues, and data availability concerns. • Maintain storage configurations, access controls, snapshots, replication, and data protection settings. • Assist with storage lifecycle planning, upgrades, migrations, replacements, and optimization efforts. • Ensure storage platforms are configured and maintained according to best practices for reliability, performance, scalability, and data integrity. • Manage and maintain enterprise backup platforms, backup jobs, schedules, policies, retention settings, and recovery workflows. • Monitor backup job success, failure trends, performance, capacity, and system health. • Troubleshoot backup failures, missed jobs, replication issues, retention problems, and recovery errors. • Perform regular backup validation and recovery testing to confirm data recoverability. • Support file-level, system-level, application-level, and disaster recovery restoration efforts. • Maintain backup and recovery procedures for critical systems, applications, and data. • Ensure backup and recovery practices align with business requirements, retention policies, compliance expectations, and operational standards. • Support disaster recovery planning, testing, documentation, and execution. • Assist with defining and validating recovery objectives, recovery processes, and restoration procedures. • Coordinate with infrastructure, network, security, application, and database teams during recovery events and disaster recovery exercises. • Support replication, snapshot, immutable backup, archival, and other data protection technologies. • Identify risks related to backup coverage, recoverability, retention, capacity, and platform resiliency. • Recommend improvements to strengthen data protection and disaster recovery readiness. • Monitor and analyze storage and backup capacity utilization, growth trends, and performance. • Identify capacity risks, performance bottlenecks, and operational constraints. • Recommend storage expansions, backup repository growth, platform upgrades, and lifecycle replacements. • Optimize storage allocation, backup performance, retention usage, and resource consumption. • Provide capacity and performance reporting to management and technical stakeholders as needed. • Serve as the primary technical owner for storage and backup incidents. • Provide escalation support for storage availability, data access, backup failure, and recovery-related issues. • Participate in root cause analysis, remediation planning, post-incident reviews, and long-term corrective actions. • Participate in an on-call rotation and provide support for critical storage, backup, and recovery incidents as needed. • Coordinate with vendors for support cases, hardware replacements, software upgrades, and platform issues. • Maintain accurate documentation of storage systems, backup platforms, retention policies, recovery procedures, diagrams, and operational standards. • Support change management by documenting implementation plans, risks, validation steps, and rollback procedures.

• Build, configure, maintain, and decommission IPsec VPN tunnels between private cloud infrastructure and customer networks. • Monitor VPN performance, troubleshoot connectivity issues, and ensure high availability. • Maintain documentation for VPN configurations, standards, and procedures. • Coordinate with internal teams and external customers to implement secure connectivity solutions. • Participate in an on-call rotation to support network operations and respond to outages or critical incidents as needed. • Assist in the deployment, configuration, and management of hardware firewalls at remote office locations. • Support firewall rule creation, updates, and troubleshooting under guidance of senior staff. • Assist with the deployment and configuration of WiFi networks in remote offices. • Provide remote management and support for network infrastructure at branch locations. • Participate in troubleshooting network performance issues including bandwidth and connectivity. • Assist the Senior Network Engineer with network-related projects. • Gain exposure to data center networking technologies including switching, routing, and segmentation. • Support network testing, documentation, and implementation of new network solutions. • Assist with packet capture collection, basic analysis, and troubleshooting documentation. • Escalate urgent or complex issues to the Senior Network Engineer, Production IT Technical Lead, or Director of Production IT as appropriate.

• The Technical Training Specialist is responsible for designing, developing, and delivering high-quality technical training programs for both external customers and internal technical staff. • Plan, schedule, and facilitate instructor-led system administration training sessions for external customers, covering installation, configuration, user management, and day-to-day platform operations. • Adapt delivery style and content depth to accommodate audiences ranging from novice end users to experienced IT administrators. • Conduct pre-training needs assessments and post-training evaluations to ensure learning objectives are met and continuously improved. • Design and produce self-paced training courses for electronic delivery using authoring tools. • Script, storyboard, record, and edit course content including video walkthroughs, interactive simulations, knowledge checks, and assessments. • Publish and maintain courses within the company’s Learning Management System (LMS), ensuring accuracy, accessibility, and version control. • Partner with Services Organizational Readiness Team (SORT) to identify training needs for new product releases, feature updates, and platform changes prior to general availability. • Develop and deliver timely internal technical enablement sessions to ensure customer-facing technical staff are fully prepared before new releases. • Translate complex engineering specifications and product documentation into clear, practical training content for technical audiences. • Collaborate with Technical Writer to create and maintain standardized training templates including course shells, slide deck frameworks, facilitator guides, participant workbooks, and course syllabus templates. • Continuously evaluate and refresh templates based on learner feedback, delivery experience, and changes in instructional best practices. • Identify, engage, and guide internal subject matter experts in converting deep technical knowledge into structured, learner-ready training content.

• Showcase the Deep Health Enterprise Imaging solutions through live demonstrations • Lead strategic discussions with key opinion leaders and industry experts • Drive product requirements, use cases, and workflows • Interact with customers to enhance satisfaction • Assist in the sales process by providing product information • Gather customer feedback to improve product offerings • Actively participate in product requirements development processes

• Design, develop, and deliver high-quality technical training programs for both external customers and internal technical staff. • Plan, schedule, and facilitate instructor-led system administration training sessions for external customers. • Adapt delivery style and content depth to accommodate audiences ranging from novice end users to experienced IT administrators. • Conduct pre-training needs assessments and post-training evaluations. • Design and produce self-paced training courses for electronic delivery using authoring tools. • Script, storyboard, record, and edit course content including video walkthroughs and assessments. • Publish and maintain courses within the company’s Learning Management System (LMS). • Partner with Services Organizational Readiness Team (SORT) to identify training needs for new product releases. • Develop and deliver timely internal technical enablement sessions. • Collaborate with Technical Writer to create and maintain standardized training templates.

• Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues. • Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner. • Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues. • Maintain detailed records of incidents, solutions, and workflows in the ticketing system. • Assist with system updates, installations, and user onboarding for new software and hardware. • Ensure compliance with regulatory standards and internal IT policies. • Support key customers and maintain positive relationships, providing updates and guidance as needed.

• Lead the engineering organization responsible for building and scaling DeepHealth’s platform and products. • Drive technical strategy, architecture decisions, and engineering excellence across multiple teams. • Shape the engineering roadmap, cultivate a strong engineering culture, and build scalable systems and teams. • Recruit, develop, and retain top engineering talent. • Define and drive the multi-year engineering vision, technical roadmap, and platform strategy aligned with business goals. • Lead architecture and design decisions for complex, distributed systems. • Establish engineering standards, processes, and best practices. • Own accountability for engineering delivery, system uptime, and technical debt management across the organization. • Collaborate closely with Clinical, Data Science, and Design teams to shape technically sound and patient-centered solutions. • Partner with Product, Clinical, and Data Science leaders to align engineering priorities with company strategy.