Role Description At Arise, we are looking for a dynamic WFM Planner that is accountable for mapping client demand, internal capacity assumptions and updating supply periodically for clients. This role is critical in providing Capacity outlook for rolling 6 months period to ensure we are proactively planning to meet client requirements. - Use Client/Internal forecast to calculate FTE/Hour’s requirement using techniques such as straight line & Erlang-C depending on client model. - Ability to lead capacity planning discussions & provide recommendations to internal & external stakeholders. - Create & maintain Planning file to account for growth, seasonal variations, special events affecting volumes, and cyclical patterns. - Ensure balance between workforce service levels & labor cost to achieve operational efficiency goals. - Analyze trends periodically at the client & lob level - Actuals vs forecasted assumptions. - Evaluate medium to long term capacity planning models to ensure future demand can be met. - Support the leadership team in achieving service level objectives tied to multi-client and multi-channel workloads. - Participate in long term strategic planning and the formulation of goals. - Manage projects and programs in support of those goals. - Conduct what-if planning scenarios, share analysis, and provide recommendations. - Organize and develop workforce management manuals & documentation as needed. Qualifications - At least 5 years call center Workforce Management experience, preferably multi-site or multi-client/brand. - Expertise in various applications, such as MS Excel, PowerPoint. - Hands-on experience with workforce management and ACD systems (i.e. Avaya, TCS, IEX, Verint, Teleopti). - Proven analytical and problem-solving skills with attention to detail and accuracy. - Superior verbal, written and interpersonal communication skills. - Experience working in a dynamic environment with proven abilities to make real-time decisions. - Ability to manage multiple projects simultaneously & work under stringent deadlines. - Process minded; focused on improving workforce management processes, systems, and skillsets. - Strong commitment to providing an exceptional customer experience. - Ability and willingness to work flexible shifts, including after hours & weekends if required. Requirements - Achievement of WFM capacity planning goals laid out. - Achievement of WFM KPI’s as per scorecard defined. - Customer satisfaction for internal and external customers. Benefits - Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.

Title: Trade Confirmations Administrator Location: White Plains United States Employment Type: Full Time Job Description: SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $67,000.00 and $80,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. Role Description The Confirmation Data Administrator is responsible for managing requests for trade confirmations by retrieving, distributing, and tracking previously drafted confirmations for both internal and external stakeholders. This entry level role supports the team in maintaining accurate records, monitoring outstanding confirmations, and ensuring effective communication between counterparties and internal teams. This position will be located in our White Plains, NY office. Role Objectives - Retrieve and send confirmations to internal and external counterparts upon request - Ensure all requests are handled promptly and in line with operational standards - Track outstanding confirmations and proactively follow up with counterparties to ensure timely completion - Escalate unresolved issues to senior team members as needed - Generate and distribute daily and weekly reports on outstanding confirmations - Maintain clear records of outstanding sent and received for audit and compliance purposes - Assist with Internal and External audit requests - Assist Confirmation Drafters with reviewing sub-set of agency trade confirmations Core Competencies/Skills - Forward thinker who seeks to improve business processes that deliver better service to stakeholders - Excellent verbal and written communication skills with ability to articulate concepts and ideas to diverse audiences - Team player ability with good analytical skills and attention to detail; time management skills and ability to multi-task in a fast-paced environment - Proficient in Microsoft Excel Qualifications and Skills - Bachelor's Degree or equivalent work experience preferred SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

Title: Project Administrator (Russian-speaking) Location: Leeds England GB Job Description: We have a great opportunity available in the Translation Management department of our Translation service line. As a Project Administrator, you will provide administrative support to our internal teams, and assist with day-to-day communications with some of our key clients. You will support the translation workflow for projects covering 70+ languages! You’ll work alongside a diverse team of language enthusiasts, supporting our aims to deliver top-quality content to clients all over the globe. As an agency that supports clients from all around the world, we are particularly looking to hire a Russian speaker for this role. The role: - Contract: Permanent, full-time (8am-4pm) - Salary: £25,000 - £27,500 - Monitoring fast-paced communication channels, primarily with Russian-speaking clients - Interpreting client requests, identifying when further information is required, and recording tasks on the internal project tracker - Working as part of the team to ensure smooth running of client accounts - Working independently in the early parts of a shift, enabling the Translation Management team to hit the ground running - Inputting of content from one source to another and checking the accuracy of data at all times About you: - Russian and English speaker with excellent written and verbal communication - Excellent attention to detail - Strong admin and data management skills - IT-literate - notably Google Suite - Driven, proactive mindset and a drive to support key areas of the business Why work with us? - 33 days annual leave, and birthday off work! - Work abroad policy (up to 30 days per year) - Competitive pension scheme (matched contributions up to 7%) - Industry-leading family policies - Hybrid, flexible working - A commitment to your professional and personal development - Life Assurance and private Bupa healthcare - Regular team socials - Free weekly breakfasts catered to all We appreciate that employing people with a broad range of life experiences and ways of thinking adds value to our organisation. If you require any additional support or reasonable adjustments that will help you to perform at your best and be happy in the workplace, please let us know.

• Support complex accounts, working directly with the National Account Manager and Project Team on assigned accounts • Assure that all proposals and contracts are properly processed • Assist with the set-up of new accounts • Maintain customer account profiles • Work with large amounts of data and provide various sales reports as needed • Handle a large volume of business on a daily basis and multi-task • Generate quotes in Microsoft D365 • Participate in New Customer calls – internally and with the customer