Greenhouse logo
Greenhouse

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

Mid-Market Account Manager

Location

United States

Posted

6 days ago

Salary

$78K / year

Seniority

Lead

Job Description

Mid-Market Account Manager

Greenhouse

Role Description We are looking for a Mid-Market Account Manager for our Account Management team here at Greenhouse! As a Mid-Market Account Manager, you will own the entire customer relationship, including: - Renewals - Adoption and product optimization strategy - Upselling of new products into our rapidly growing ecosystem of customers You will ensure a premium experience for our customers by understanding their business objectives and collaborating with cross-functional partners to streamline workflows and communication processes within Greenhouse. Who will love this job - A strategic hunter: Thrive in a competitive environment and feel rewarded through finding and driving revenue. - A natural collaborator: Enjoy working with others and leveraging strong partnerships to achieve the best outcome. - A thoughtful mediator: Stay calm under pressure and be successful and helpful through tough situations and hard-to-close negotiations. - An excellent teammate: Bring a detail-oriented approach to improving processes and actively contribute ideas to elevate the team. What you’ll do - Effectively manage a dedicated Mid-Market book of business. - Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives. - Own the renewals and up-selling of new products and services. - Act as a trusted advisor, leading product adoption efforts across your customer base. - Craft compelling narratives and prove customer value through comprehensive business reviews. - Develop and execute strategic account plans that map out expansion and upsell opportunities. - Proactively identify and mitigate churn risks, owning resolution strategies. - Additional projects and responsibilities as business needs require. Qualifications - Experience in a quota-carrying role, preferably in a SaaS organization. - Strong financial literacy and commercial acumen to drive profitable, high-impact decisions. - Ability to adapt communication to different audiences and influence stakeholders. - Expertise with unpacking complex challenges and distilling them into simple, actionable solutions. - Ability to manage a large book of business, prioritizing customers based on opportunity, risk, and growth. - Strong discovery, negotiation, and creative problem-solving skills. - Your own unique talents and transferable skills. Requirements - Applicants must be currently authorized to work in the United States on a full-time basis. Benefits - Medical, dental, and vision insurance. - Basic life insurance. - Mental health resources. - Financial wellness benefits. - Fully paid parental leave program. - Short-term and long-term disability coverage. - 401(k) plan and company match. - Up to 14 scheduled paid holidays and up to 80 hours of paid sick leave per calendar year. - Non-exempt employees accrue up to 20-25 days of paid vacation time annually. - Exempt employees have flexible paid time off (PTO).

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