Role Description The Customer Service Representative is responsible for end-to-end execution of order management across a broad base of retail and wholesale accounts spanning the company's national footprint. This role ensures accurate and timely processing of purchase orders, proactive communication on order risks, and consistent delivery of best-in-class service levels across all trade partners. Beyond day-to-day execution, this role supports account performance by monitoring order flow, identifying fulfillment gaps, and partnering cross-functionally to resolve issues before they escalate. The ideal candidate brings a solutions-oriented mindset, strong attention to detail, and the ability to thrive in a fast-moving, entrepreneurial environment. This role sits at the intersection of Operations, Supply Chain, and Sales — serving as a key connector between internal teams and external customers to protect service levels, fill rate, and retailer relationships. Qualifications - 2–4 years of experience in customer service, order management, or supply chain; CPG experience preferred - Familiarity with national retail accounts and an understanding of retailer compliance expectations - Experience with EDI platforms and order management systems - Proficiency in Microsoft Excel; comfort working with data and reporting - Strong written and verbal communication skills with a professional, customer-first approach - Highly organized with exceptional attention to detail - Ability to manage multiple priorities simultaneously in a fast-paced, less structured environment - Analytical mindset with the ability to translate data into clear, actionable insights Requirements - Own the full lifecycle of purchase orders from receipt through fulfillment - Review, validate, and enter orders into internal systems (EDI and/or manual entry) - Confirm order quantities, pricing, ship windows, and routing requirements - Ensure alignment between incoming orders, inventory availability, and production schedules - Proactively identify risks to fill rate, including inventory shortfalls or shipping delays - Communicate cuts, delays, and push-outs to customers in a timely and professional manner - Partner with Supply Chain and Planning teams to mitigate issues and improve outcomes - Track and manage all open order exceptions through to resolution - Serve as the primary point of contact for assigned retail and wholesale accounts - Respond to all customer inquiries within defined service level agreements - Maintain clear, professional, and proactive communication at all times - Provide regular updates on order status, delays, and issue resolution - Ensure all orders meet applicable retailer compliance requirements (routing, labeling, ASN accuracy) - Monitor and work to reduce chargebacks tied to execution errors - Maintain accurate and up-to-date records of order status, changes, and communications - Support continuous improvement of customer service processes, tools, and reporting - Track and report on key performance indicators such as fill rate, on-time shipment, and order accuracy - Identify trends and surface insights related to order patterns, inventory flow, and account performance - Partner with Sales and Operations to support forecasting, promotional readiness, and replenishment planning - Build and maintain reporting to support proactive account management and internal visibility Benefits - Orders are executed accurately, completely, and on time - Customers are informed of issues before they escalate - Communication is proactive, not reactive - Internal teams trust this role to own the order end-to-end - Fill rate, compliance, and service levels consistently meet or exceed expectations

Role Description As a Senior Sales Consultant, you'll be at the forefront of revolutionizing our customers' sales performance, guiding them in the adoption of top-tier sales processes, technology, and enablement strategies. To be successful in this role you need to be a strategic, innovative, and results-oriented professional who excels at bridging business objectives with effective sales execution. You'll collaborate closely with clients to assess and enhance their sales and service processes, utilizing the HubSpot platform and various technologies to fuel business growth. This position demands proficiency in sales processes, revenue operations, sales enablement, and CRM strategy, as well as a passion for spearheading digital transformation. To enable our teams to work synchronously, this role would be best suited for someone based in Central or Eastern time zones. - Sales & Service Process Optimization - Assess and optimize client sales and service processes across various industries, including: - New business and customer retention sales processes - Channel and self-service sales processes - Qualifying matrices (BANT, MEDDIC) - Compensation and incentivization processes - Design and implement scalable sales and go-to-market strategies to achieve client goals. - Deliver best-in-class consultancy on sales, revenue, and service operations. - Be an expert in sales and service best practices - Stay updated on sales/service methodologies to provide recommendations for various industries. - Understand sales and service tools and their alignment with strategic goals. - Provide expertise in HubSpot's sales, service, and CRM options; candidates without HubSpot experience will be considered if they exhibit strong analytical skills and a quick learning ability. - Develop and execute training and adoption strategies - Develop and implement comprehensive training plans for process and technology adoption. - Formulate long-term strategies and share best practices to enhance adoption and facilitate change management. - Communicate effectively and engage in open discussions with clients about progress and challenges. - Support team growth and mentor fellow consultants - Serve as a knowledgeable resource for fellow consultants, demonstrating internal value. - Offer constructive feedback and suggest improvements to current consulting practices and internal procedures. - Assume a leadership position in client projects, delivering strategic insights to team members and working collaboratively to ensure outstanding service. Qualifications - 7+ years of work experience in sales consulting, revenue operations, sales management, or B2B sales strategy working with sales teams. - Certified instructor in Sandler, Winning by Design, Dale Carnegie or similar is preferable. - Proven expertise in sales process design, sales enablement, sales organizational design, remuneration policy design, sales strategy development, and CRM requirements gathering. - Strong understanding of sales methodologies, forecasting, and sales analytics. - Hands-on experience with HubSpot, Salesforce, Microsoft Dynamics, or equivalent CRM platforms. Requirements - Strategic & Analytical Thinking - Ability to analyze complex sales processes and design scalable, effective solutions. - Strong business acumen and ability to align sales strategy with overall company goals. - Passion for data-driven decision-making and performance measurement. - Communication & Leadership - Exceptional client-facing skills, with the ability to build relationships with stakeholders at all levels. - Strong presentation and facilitation skills—able to drive workshops and executive discussions. - Experience leading cross-functional teams and mentoring junior consultants. - Tech-Savvy & Growth-Oriented - Deep knowledge of sales technology, automation tools, and CRM integrations. - A continuous learning mindset—staying up to date with industry trends and new sales enablement technologies. - Comfortable working in a fast-paced, high-growth environment. Benefits - The salary range is between USD 100,000 - USD 126,000 per annum, depending on skills and experience. - Work from anywhere - Enjoy the freedom of remote work within the country of employment. - Pension scheme - Enjoy a discretionary 401K Match. - Healthcare benefits - Join our company healthcare scheme after just one full calendar month of service. - Create your ideal workspace - Receive a budget to set up your home office with your preferred desk and chair. - Choice of devices - Choose between a MacBook or Windows Laptop, complete with a monitor and mouse. - Generous leave policy - Enjoy 19 annual leave days, in addition to Public and Banking Holidays, and receive 1 bonus day for special occasions like your Birthday. - Flexible working hours - Benefit from flexible working hours to accommodate your personal needs, whether it's for leisure or family commitments. - Show your company pride - Get your hands on Huble Swag. Interview Process - Intro Call/ Virtual Interview (15 min) - 1st Interview (30 min) - Assessment - Presentation Interview (60 min) - Final Interview (30 min) We aim to complete the process in under 3 weeks (subject to availability). If you are ready to take on this exciting opportunity and join our team, we would love to hear from you. Apply today and let's Huble together! NB - Please note that candidates must have the legal right to work and current residency in the USA. Please note that we have not enlisted the help of external recruiters for this role. If contacted by someone outside of Huble who does not have the @hubledigital.com email domain, please inform us immediately. Thank you!

• Du bearbeitest eingehende Support-Tickets und E-Mail-Anfragen freundlich, klar und lösungsorientiert • Du nimmst Bug-Meldungen auf, dokumentierst sie sorgfältig und leitest sie ans Entwicklungsteam weiter • Du unterstützt bei administrativen Aufgaben rund um Kunden und Abrechnung, etwa Rechnungsläufe, Prüfung von Zahlungen und Pflege von Kundendaten • Du hilfst dabei, wiederkehrende Fragen in Vorlagen und Hilfeartikel zu überführen

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. • Identify customer needs to ensure the customer is provided complete and accurate information. • Process required transactions via mainframe or web-based applications. • Submit research requests in a concise yet accurate manner. • Maintain a thorough knowledge of the company and client programs, policies, and technology. • Communicate effectively in a warm and empathetic manner. • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. • Provide support to other positions/operations in cases during heavy workloads or absences.