Role Description This is a critical position requiring excellent customer interaction skills. The individual is expected to enhance customer satisfaction with WellDyne by responding to incoming phone calls with professionalism and compassion. Problem-solving skills are essential in addition to a service mindset. This position is the focal point for all customers inquiring about pharmacy benefits, placing orders for the mail order pharmacy, or checking the status of orders, often the single point of contact with customers. - Respond in a prompt, professional, and courteous manner to customers’ questions regarding pharmacy benefits or placement and/or the status of an Rx order. - Provide customer support, referring complex issues or questions to appropriate support staff as needed. - Use multiple systems to access customer records, provide benefits information, process prescription orders, and provide the status of prescriptions or orders. - Follow all processes and procedures. - Handle difficult situations professionally. - Other tasks as assigned. Qualifications - High School Diploma or equivalent; post High School or specialized training a plus. - 1 year experience in healthcare customer service; call center environment is a plus. - Proficiency in computer systems and navigating multiple applications. - Excellent verbal and written communication and customer empathy skills. - Ability to handle high call volumes and meet performance requirements. Requirements - Understanding of HIPAA and privacy regulations (preferred). - Pharmacy or Pharmacy Benefits experience (preferred). Company Description At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable. Our Vision: Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential. Our Mission: To be the disruptive force that drives meaningful change within pharmacy services. Shifts: - Monday to Friday 11am to 8pm - Monday to Friday 12pm to 9pm - Training Classes Remote: Monday to Friday from 9am to 5:30pm starting on August 24th Work Environment / Physical Demands This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required. EOE M/F/D/V

Role Description - Be the go-to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial. - Gather valuable feedback from clients and become our eyes and ears in the market. - Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow. - Build genuine partnerships with each customer - we're not just processing orders, we're building relationships. - Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement. - Jump into working groups to help shape new functionality development and testing - your ideas matter here. - Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation. Qualifications - You are a native Dutch speaker and English B1. - Strong knowledge of the company's business processes in customer service. - Strong communication skills (at least 1 year of experience working with clients). - Minimum knowledge of the automotive industry. - Ability to use automobile spare parts catalogs (TecDoc) - will be a plus. - Ability to use special technical sites for spare parts selection (e.g., partlink) - will be a plus. Requirements - Full-time contract (40 hours a week). - Monday-Saturday 8:00am - 20:00pm (CET), 8 hours rotational shift, 2 days a week days off. - Annual vacation. - An extra day off so you can celebrate your birthday. - Mental wellbeing assistance AUTODOC. - Professional growth - 650 e-courses focusing on Leadership and different soft skills. - Free language English classes. - Work remotely.

• Provide exceptional customer service • Answer inquiries and process payments • Organize and file documents • Communicate with different departments and customers for document requests • Ensure superior customer service is delivered • Support the safety commitment by taking responsibility for safety

Role Description Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. - Training: Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time). Attendance and active engagement during training is mandatory for success in this role. - Shift: After onboarding and training is complete, go-forward shifts will have a start time between 7:55AM-10:00AM EST, with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. - Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction-free place to work. - License: Active P&C Producers insurance license REQUIRED. - We are currently not hiring in NY, CA, AK, HI, NM or IL. Qualifications - Associates degree or 1+ year Insurance experience preferred. - 2 years’+ related Customer Service experience is required. - Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. - Excellent communication and interpersonal skills are required. - P&C Producers insurance license required. Company Description At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.