• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. • Identify customer needs to ensure the customer is provided complete and accurate information. • Process required transactions via mainframe or web-based applications. • Submit research requests in a concise yet accurate manner. • Maintain a thorough knowledge of the company and client programs, policies, and technology. • Communicate effectively in a warm and empathetic manner. • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. • Provide support to other positions/operations in cases during heavy workloads or absences.

Role Description This is a critical position requiring excellent customer interaction skills. The individual is expected to enhance customer satisfaction with WellDyne by responding to incoming phone calls with professionalism and compassion. Problem-solving skills are essential in addition to a service mindset. This position is the focal point for all customers inquiring about pharmacy benefits, placing orders for the mail order pharmacy, or checking the status of orders, often the single point of contact with customers. - Respond in a prompt, professional, and courteous manner to customers’ questions regarding pharmacy benefits or placement and/or the status of an Rx order. - Provide customer support, referring complex issues or questions to appropriate support staff as needed. - Use multiple systems to access customer records, provide benefits information, process prescription orders, and provide the status of prescriptions or orders. - Follow all processes and procedures. - Handle difficult situations professionally. - Other tasks as assigned. Qualifications - High School Diploma or equivalent; post High School or specialized training a plus. - 1 year experience in healthcare customer service; call center environment is a plus. - Proficiency in computer systems and navigating multiple applications. - Excellent verbal and written communication and customer empathy skills. - Ability to handle high call volumes and meet performance requirements. Requirements - Understanding of HIPAA and privacy regulations (preferred). - Pharmacy or Pharmacy Benefits experience (preferred). Company Description At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable. Our Vision: Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential. Our Mission: To be the disruptive force that drives meaningful change within pharmacy services. Shifts: - Monday to Friday 11am to 8pm - Monday to Friday 12pm to 9pm - Training Classes Remote: Monday to Friday from 9am to 5:30pm starting on August 24th Work Environment / Physical Demands This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required. EOE M/F/D/V

Role Description - Be the go-to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial. - Gather valuable feedback from clients and become our eyes and ears in the market. - Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow. - Build genuine partnerships with each customer - we're not just processing orders, we're building relationships. - Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement. - Jump into working groups to help shape new functionality development and testing - your ideas matter here. - Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation. Qualifications - You are a native Dutch speaker and English B1. - Strong knowledge of the company's business processes in customer service. - Strong communication skills (at least 1 year of experience working with clients). - Minimum knowledge of the automotive industry. - Ability to use automobile spare parts catalogs (TecDoc) - will be a plus. - Ability to use special technical sites for spare parts selection (e.g., partlink) - will be a plus. Requirements - Full-time contract (40 hours a week). - Monday-Saturday 8:00am - 20:00pm (CET), 8 hours rotational shift, 2 days a week days off. - Annual vacation. - An extra day off so you can celebrate your birthday. - Mental wellbeing assistance AUTODOC. - Professional growth - 650 e-courses focusing on Leadership and different soft skills. - Free language English classes. - Work remotely.

• Provide exceptional customer service • Answer inquiries and process payments • Organize and file documents • Communicate with different departments and customers for document requests • Ensure superior customer service is delivered • Support the safety commitment by taking responsibility for safety