CodeSignal is a technology company that was built to help its clients “go beyond resumes in tech recruiting” and has become “the most comprehensive technical assessment platf
Global Support Engineer
Location
United States
Posted
5 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Global Support Engineer
CodeSignal
Role Description We are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving all day long, all while managing your time effectively, this may be the right role for you. - Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter - Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users - Have a clear understanding of the needs and workflows of users - Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue - Delight users through effective and efficient communication and resolution of issues - Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution - Maintain communication with users and internal stakeholders to ensure an excellent user experience Qualifications - 2+ years experience in a support role (preferably with B2B or SaaS) - Strong written and verbal communication skills in English - Proficiency in at least one programming language - Ability to remain focused and flexible despite competing priorities - Organizational, research, and time-management skills - Strong troubleshooting and problem-solving skills - A collaborative, helpful, and empathetic team player - A quick and agile learner that can adjust strategies quickly - Able to effectively identify severe issues and escalate them properly - Excited about joining a fast-paced startup and working harder than they have ever worked before
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
• Serve as a technical resource for enterprise customers requiring SaaS product configuration support, troubleshooting assistance, and technical guidance. • Maintain professional and responsive communication while managing customer expectations and timelines. • Configure and support complex workflows, integrations, and customer-specific requirements within SaaS platforms utilizing PHP scripting, SQL queries, database analysis, and Adobe-related technologies where applicable. • Operate with a strong sense of urgency to support customer and implementation-related requests within tight delivery timelines. • Investigate and resolve technical issues related to system configurations, integrations, application behavior, and data discrepancies. • Work closely with Support, Engineering, Product, Project Management, and Implementation teams to support enterprise deployments, customer onboarding activities, and ongoing operational requests. • Document customer configurations, troubleshooting procedures, resolutions, and process improvements to support operational consistency and internal knowledge transfer.
Technical Business Analyst
Institute of Psychiatry, Psychology & NeuroscienceJoin a thriving community of scholars and global leaders in their field
• Gather, analyse, and document business requirements across the patient pathway, converting them into clear functional and non-functional specifications. • Partner with Product Owners to refine requirements, align priorities, and support strategic objectives. • Break down complex business challenges into structured, actionable deliverables for engineering and technical teams. • Create high-quality documentation, including user stories, process maps, data flows, and impact assessments. • Define requirements for AI, automation, and digital workflow solutions, ensuring scalable and reliable technical delivery. • Identify and support automation opportunities to improve operational efficiency, accuracy, and patient experience. • Work within cross-functional agile teams, contributing to backlog refinement, sprint planning, reviews, and retrospectives. • Build strong relationships with clinical, operational, commercial, and technical stakeholders, facilitating workshops and driving consensus. • Communicate complex concepts effectively to both technical and non-technical audiences while maintaining stakeholder alignment. • Support testing, governance, and change management activities, including UAT, risk assessment, traceability, release validation, and issue resolution.
• Ayudar a cliente con soporte técnico de líneas móviles o fijas • Turno tarde con horarios fijos de 1pm a 10pm y 2pm a 11pm / 3pm a 12am
Trainee Technical Support Manager
AmcorProducing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products.
• Support Technical Support Managers with day-to-day workload, technical queries, and project activities • Provide key support to the Technical Office to develop strong foundational product and system knowledge • Work independently and collaboratively across teams to support business objectives • Assist in the Training Academy • Develop understanding of architectural and structural engineer drawings • Develop knowledge around BS8102:2022 and gain CSSW qualification • Develop knowledge around BS8485:2019+A1:2019 and attend PCA course for ground gas protection • Develop knowledge around BR211:2023 and attend the Radon Council Course • Develop a full understanding of DPC guidance and attend any relevant courses • Develop a full understanding of NHBC guidance in relation to our areas of expertise • Develop a full understanding of building regulations in relation to our areas of expertise
