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SaaS Support Engineer
Location
Philippines
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
SaaS Support Engineer
Full Potential Solutions
• Serve as a technical resource for enterprise customers requiring SaaS product configuration support, troubleshooting assistance, and technical guidance. • Maintain professional and responsive communication while managing customer expectations and timelines. • Configure and support complex workflows, integrations, and customer-specific requirements within SaaS platforms utilizing PHP scripting, SQL queries, database analysis, and Adobe-related technologies where applicable. • Operate with a strong sense of urgency to support customer and implementation-related requests within tight delivery timelines. • Investigate and resolve technical issues related to system configurations, integrations, application behavior, and data discrepancies. • Work closely with Support, Engineering, Product, Project Management, and Implementation teams to support enterprise deployments, customer onboarding activities, and ongoing operational requests. • Document customer configurations, troubleshooting procedures, resolutions, and process improvements to support operational consistency and internal knowledge transfer.
Job Requirements
- Proven experience in a Support Engineer, Application Support, or Technical Support role within an enterprise SaaS environment.
- Strong working knowledge of PHP, SQL, and Adobe technologies.
- Experience supporting and configuring SaaS platforms in enterprise customer environments.
- Ability to troubleshoot complex technical and configuration-related issues independently.
- Experience managing high-priority requests with aggressive turnaround expectations.
- Strong analytical, organizational, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently while collaborating effectively across cross-functional teams.
- Familiarity with ticketing systems, support operations, and technical documentation best practices.
Benefits
- lucrative compensation program
- medical, dental, and vision benefits
- opportunity for high-potential career growth
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