Institute of Psychiatry, Psychology & Neuroscience

• Support the Senior Clinical Treatment Coordinator and Titration Leadership Team with administrative tasks related to the titration service. • Act as a point of contact for patient and prescriber queries, escalating more complex issues where appropriate. • Assist in the coordination and administration of prescriber onboarding, inductions, and routine processes. • Carry out administrative tasks relating to patient care within the titration pathway, ensuring accuracy and timeliness. • Use the PUK Patient Portal to schedule appointments, update records, and manage communications. • Support meeting coordination, including scheduling and minute-taking where required. • Maintain accurate records, spreadsheets, and internal systems in line with PUK processes. • Assist with data collection and basic reporting to support service monitoring and improvement. • Manage and complete allocated tasks within PUK systems, ensuring they are actioned or escalated appropriately. • Communicate effectively with patients, clinicians, and external stakeholders via email and telephone. • Prioritise workload effectively, adapting to changing service demands. • Participate in supervision, personal development reviews, and mandatory training. • Maintain up-to-date knowledge of PUK processes and procedures, raising concerns or incidents as appropriate.

Real Time Analyst Newcastle, United Kingdom Reporting to: Senior Patient Support Manager Remuneration: £35,000 Contract Type: Permanent/ Full time - 40hours per week Location: Psychiatry UK, Patient Help & Support Centre, Newcastle upon Tyne, UK Closing Date for applications: Wednesday 29th April 2026* About Us: Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care. A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference. The Real Time Analyst plays a critical role in ensuring the Patient Help & Support Centre runs smoothly and efficiently. By balancing customer demand, agent availability, and service level targets, this role keeps operations aligned and responsive throughout the day. Combining proactive workforce planning with real-time performance monitoring, the Real Time Analyst identifies emerging trends, makes informed adjustments, and communicates clearly with stakeholders to maintain optimal service delivery. At the heart of the contact centre, this role has a direct impact on both patient experience and team performance—reducing wait times, supporting agents, and enabling the business to operate at its best. This is an ideal opportunity for someone who enjoys working with data, making quick decisions, and collaborating across teams to drive operational success. As our Real Time Analyst, you will: · Forecast contact volumes using historical data, trends, and business insights.  · Build and maintain agent schedules that align staffing levels with forecasted demand.  · Manage annual leave, training, and offline activities to minimise service disruption.  · Support capacity planning for new campaigns, channels, or product launches.  · Monitor live queues, agent adherence, and service-level performance across all channels. · Take immediate action to address deviations (e.g., reassigning staff, adjusting breaks, escalating issues). · Communicate real-time updates to team leaders and operations managers. · Track and report intraday performance, highlighting risks and recommending solutions. · Produce daily, weekly, and monthly performance reports.  · Analyse trends in AHT, shrinkage, occupancy, and schedule adherence.  · Identify operational inefficiencies and propose improvements.  · Maintain accurate data within WFM systems and dashboards.  · Work closely with Team Leaders, Patient Support Manager, Service Delivery Team, HR, and Training teams.  · Provide insight and recommendations during operational meetings.  · Support communication of staffing impacts, performance risks, and mitigation plans. To succeed as our Real Time Analyst, you will have: Excellent attention to detail and strong analytical thinking, with the ability to communicate effectively and influence stakeholders where needed. You remain calm under pressure, make quick and informed decisions, and are highly organised with the ability to manage multiple priorities. Essential Qualifications, Skills and Experience: · Proficiency with Workforce Management tools · Strong Excel/Google Sheets capability for data manipulation and reporting · Understanding of contact centre KPIs and operational metrics · Experience in a contact centre environment (real-time or planning preferred) · Familiarity with WFM systems and telephony platforms · Strong numerical and analytical background Desirable Qualifications, Skills and Experience: · Qualifications in data analysis, operations management, or similar fields.  Psychiatry UK: Supporting You We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options. At Psychiatry UK, we care about what matters to you. Recruitment Process At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes: · Application · Profile review · Screening conversation · Competency based interview(s) If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. If this opportunity excites you, why not apply today? *We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.

Role Description The Information Governance Assistant role is a fast-paced and evolving position that requires motivation, enthusiasm, and a strong commitment to continuous learning and professional development. The Information Governance Assistant will work both independently and under supervision, demonstrating initiative, adaptability, and a proactive approach to developing new skills. This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK. As our Information Governance Assistant, you will: - Provide operational support to the Information Governance (IG) Team in the day-to-day administration and delivery of data protection and information governance activities across the organisation. - Assist in the management of information rights requests, including Subject Access Requests (SARs), as well as supporting data protection compliance activities, records management processes, training administration, and governance reporting. Key Responsibilities - Information Rights Records Support - Provide administrative support for Subject Access Requests (SARs) and other information rights requests, including logging, acknowledgement, tracking deadlines and document collation. - Assist with basic redaction of records in line with guidance and templates. - Maintain accurate information rights logs and trackers. - Support retention and records management activities in line with organisational policy. - Data Protection and IG Administration - Maintain IG registers, including: - Data breaches/incidents - DPIAs and risk registers - Data processing agreements and supplier records - Assist with the coordination and follow‑up of data incidents, including evidence collation and action tracking. - Support preparation of routine IG reports, dashboards, and metrics. - Assist in evidence gathering for DSPT and internal/external assurance activities. - Training and Awareness - Support administration of IG and data protection training, including: - Training records - Compliance tracking - Follow‑up communications. - Assist with maintaining IG content on SharePoint or internal systems. - Governance and Team Support - Provide general administrative support to the IG Team, including meeting coordination and minute‑taking where required. - Respond to routine queries from staff using approved guidance and escalation routes. - Escalate complex, high‑risk or unusual matters promptly to senior IG colleagues. Qualifications - Strong administrative and organisational skills - Excellent attention to detail and accuracy - Ability to handle personal and sensitive data confidentially - Good written communication skills - Confidence using IT systems, spreadsheets, and document management tools - Willingness to learn and develop knowledge of UK GDPR and Information Governance - Comfortable working in a busy and pressurised environment Requirements - Previous experience in a healthcare, regulated environment - Awareness of UK GDPR and Data Protection Act 2018 - Experience supporting records, audits, or governance processes Benefits - Health Cash Plan - Well Hub Subscription - Access to an Employee Assistance Programme - Annual Volunteering Day - Enhanced Sickness and Family Leave pay - Length of Service Bonus - Work from Home allowance - Pension options Development and Support - Role‑specific IG and data protection training - Supervision and mentoring from senior IG staff - Opportunities to progress into IG Officer‑level roles over time Recruitment Process - Application - Profile review - Screening conversation - Competency based interview(s)

Information Governance and Compliance Officer United Kingdom (Remote) Reporting to: Head of Information Governance and Data Protection Officer Remuneration: £36,000 - £38,000 per annum - plus £1000 working from home allowance Contract Type: Permanent/Full time – 40 hours per week Location: Home-based/various UK meeting locations as required Closing Date for applications: Tuesday 28th April 2026* About Us: Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care. A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference. The Information Governance and Compliance Officer role is a fast paced and evolving role requiring drive and enthusiasm and a thirst for continuous learning and development. The post holder will need to work on their own initiative, being accountable for actions, with an ability to organise both their part of a team workload and personal day to day activities. Work is managed rather than supervised and the post holder will organise own workload on a day-to-day basis. The postholder must have a suitable home working environment to support confidentiality and understand that the role will evolve to meet the developing requirements of our healthcare organisation. A background in healthcare data protection would be beneficial. This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings and training within the UK. As our Information Governance and Compliance Officer your key responsibilities will be: - Process and manage information rights requests, including Subject Access Requests (SARs), ensuring they are handled within statutory timescales. Review records prior to release, undertaking necessary redactions to ensure legislative compliance. - Ensure compliance with key data protection and information access legislation, including UK GDPR, DPA 2018, and healthcare regulations. - Administer the Data Security and Protection Toolkit, including monitoring and co-ordination of activities to support it and the development and maintenance of improvement /action plans. - Co-ordinate the work of the IG Steering Group, liaising with attendees including SIRO and Caldicott Guardian and other associated subgroups as established. Assist in providing reports and minutes. - To promote data protection by design and default. - To understand the requirement for appropriate levels of information sharing arrangements commensurate with a data controller’s requirements and develop the use of template agreements and their implementation. - To identify and support completion and compliance with Data Protection Impact Assessments (DPIA). - To work to promote risk awareness and a culture of openness throughout PUK so that IG is an integral part of daily work. - To represent and act as lead advisor on all aspects of IG in the absence of the DPO. - To respond to staff, patients and other professional bodies, requesting support and guidance and the establishment of an IG advice log. - Support and assist the development and maturity of both the Information Asset Register and Record of Processing Activity and data flow mapping. - To actively contribute to the formation each year of a TNA (Training Needs Analysis) and support with the delivery and design of appropriate courses. To succeed as our Information Governance & Compliance Officer you will be: Highly organised and detail-oriented, with a strong sense of accountability and excellent verbal and written communication skills. You’ll be confident handling confidential information, proficient in IT, and capable of producing high-quality reports to make things happen. A team player, you’ll engage effectively with stakeholders, manage competing priorities, and meet strict deadlines. A sound understanding of data protection and a commitment to excellent service are essential, along with a willingness to learn and grow within the field of Information Governance. You will be team orientated and willing to work alongside others to uphold the PUK values. Qualifications, Skills and Experience: - Experience working in an Information Governance team, ideally in a healthcare setting or similar environment. - You’ll have supported projects in previous roles and be confident in using performance data to identify opportunities for service improvement. - Experience in developing or delivering training is also beneficial. - The ability to produce and analyse performance data for service improvement. - Ability to work under pressure. - Understand the need for empathy with patients and the need to put patients first. Psychiatry UK: Supporting You We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options. At Psychiatry UK, we care about what matters to you. Recruitment Process At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes: - Application - Profile review - Screening conversation - Competency based interview(s) If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. Please feel free to reach out to us at recruitment@psychiatry-uk.com to discuss any adjustments that would support you. If this opportunity excites you, why not apply today? *We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.