• Support Technical Support Managers with day-to-day workload, technical queries, and project activities • Provide key support to the Technical Office to develop strong foundational product and system knowledge • Work independently and collaboratively across teams to support business objectives • Assist in the Training Academy • Develop understanding of architectural and structural engineer drawings • Develop knowledge around BS8102:2022 and gain CSSW qualification • Develop knowledge around BS8485:2019+A1:2019 and attend PCA course for ground gas protection • Develop knowledge around BR211:2023 and attend the Radon Council Course • Develop a full understanding of DPC guidance and attend any relevant courses • Develop a full understanding of NHBC guidance in relation to our areas of expertise • Develop a full understanding of building regulations in relation to our areas of expertise

• Design and implement large-scale, end-to-end architecture and data solutions • Integrate leading platforms such as SAP, Salesforce, Oracle, Microsoft, AWS, and IBM Maximo • Lead business and digital transformation initiatives through project and change management best practices • Support domains such as Supply Chain, Cybersecurity, and ESG/Low-Carbon strategies • Collaborate with major global clients across diverse sectors

• Monitor networks, servers, IT services and security alerts • Monitor dashboards and alerts • Open, log and track technical tickets • Resolve incidents for the reported services • Update technical documentation and operational records • Prepare reports of events and incidents • Support scheduled changes to the infrastructure • Track indicators according to service level and type • Communicate incident status to clients and users, whether related to networks, services or security • Support infrastructure asset management • Verify backups and maintenance routines • Perform tests and diagnose connectivity scenarios

• Provide technical support to customers through telephone and other forms of communication (i.e. email, video conference, etc.) • Resolve Hardware, Software, Assay and Training related calls in a 24/7 support environment • Independently resolve complex and routine issues on the microbiology product line • Distinguish between hardware, reagent, and software issues • Use soft skills and maintain quality standards to ensure compliance